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E-mail Problems with Winproxy

Posted on 2002-05-11
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Last Modified: 2013-12-23
I have 3 Win 98 PC's networked via a 4-port Linksys hub and cat 5 cabling.  I am using Winproxy 3.0 in order to share a dial-up account.  This arrangement has been working fine until about 10 days ago, when suddenly the two client computers can't send email nor can they ping a website.  Both functions time out.  When you attempt to send mail, you get a "0x800CCC0F" error in OE 5.5.  Both can receive mail ok.  The server PC can perform all these functions without a hitch.

All three pc's can successfully ping each other.

My ISP help desk hasn't a clue.  I've tried Winproxy's troubleshooting section, gone through the installation instructions numerous times, and searched the Web   without any success.  I've also tried disabling AdSubtract and Zonealarm--no change.

Help!

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Question by:Boling
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Expert Comment

by:ITsheresomewhere
ID: 7004790
I have seen this in several cases and in fact have encountered the same problem as regards the 800CC0F error. What I haven't been able to do is accurately detail the sequential actions that occur that creates the situation.  It appears to be some connection between small network login action and Outlook Express startup but as I say it is still eluding me.

However, to correct the situation I suggest you go to the workstations that cannot connect.  Open Outlook Express, get the error message and close it out then click on Tools, Accounts, Mail, Highlight the Account, most likely Microsoft Outlook but yours may be different, and then Properties.

Now click on the Servers tab and look very very carefully at the information contained here.  The reason I stress carefully is I wasted and hour running around elsewhere the first time I ran into this by not really reading what is there versus what I knew should be there.

Anyhow, if the incoming mail or the outgoing mail is not exactly what it should be then it needs to be changed.  Often the incoming mail will show local versus what should be the mail.ispname.com.  You would change this box and while doing so on through the other boxes and refresh them with correct information even though what is there may appear correct.

If the pop3 and smtp names are correct then continue down and look at the format for the account name.  Often this has been convoluted to be something like accountname/mail.ispname.com or other  rather than what should be just the account name.  Again, change this to the correct item and make sure to reenter the password in the next box for consistency.  Also make sure to apply the changes.  Close out of the area back to Outlook main window.  Create a test mail to this same account and send it.  This mail should work ok and complete the round trip.

In some cases, where the above has failed it has been necessary to Create a new default mail account object by starting at the Tools>Accounts>Mail window and click on the Add button and follow along the wizard.  Again, testing by sending and receiving a test mail once completed.  This new account is then established as the default and the old account can be deleted or just left in place and disabled.  I haven't had any cases of the previous downloaded mail being lost or not accessible but caution that this can occur so make sure you have a backup of it before you chose to create the new account.

Again as to just why this happens I am not sure, there is some element of security involved so as to prevent a virus from just creating and sending mail but I can't quite lock it down.

Also it may take more than one attempt to get this right and you may need to log out and reboot for all things to lock into place.  This has been rare but it has been experienced.

Hope this helps, and let me know of your success/failure.  

In closing this problem in my opinion is not so much in the Wingate area as it is Outlook Express. However, there may be some relationship and I think I will put a test bed together on this in the next week and see if I can duplicate similar problem.  It would be interesting.

If you need more, post again and I will get back to you soonest.

Itsy
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Expert Comment

by:netmage
ID: 7005520
Licensing ok?

Since it worked before my following comment is mainly for use as a test.
if only one mail server.
let winproxy forward directly to this.
set clients to send email to the winproxy machine inernal ip address.

If this works then there is a config problem with winproxy.


btw, winproxy 4 works far better than 3 so consider the upgrade.

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by:Boling
ID: 7007270
Thanks to both who commented.

As I had already tried your suggestions for my properly licensed copy of Winproxy, I sent an e-mail to their support people at Ositis.com yesterday and received a reply today which fixed the problem.

They sent me to "HTP://proxy.command" and suggested that I "Flush the cached DNS list" and "Delete all cached files".

Now I am happily sending unwanted e-mails again, as always.
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by:ITsheresomewhere
ID: 7068772
Boling

Well for whatever reason the notification regarding your comment of 5-13 never got to me.  I am glad to hear that you were able to get the help needed and to resolve the problem.  I will certainly add this one to my list of things to look for.

The reason for contacting you is that your help is needed in closing this question and helping keep the que tidy.

Your choices are:

1. Select a comment which provided you with the solution or information needed to resolve the problem.  DO NOT CHOOSE THIS COMMENT.

2. Request a split of points among participating Experts by going here,
http://www.experts-exchange.com/commspt/
There you would post a 0 point question, state how you want it handled and reference Q20299589.

3. Request that the question be Closed and PAQ for 0 points as you resolved it yourself.  Again go
http://www.experts-exchange.com/commspt/
Post the 0 point question,  and why, with the reference to Q20299589.

I realize that two and three are a bit of a bother, but it is being worked on to simplify, and EE really does appreaciate your cooperation.

Again thanks    - DO NOT ACCEPT THIS COMMENT AS THE ANSWER

ITsy
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Accepted Solution

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Moondancer earned 0 total points
ID: 7080458
Thank you for posting the solution you found outside this question thread.  As you requested in your Community Support request today, I have refunded 200 points to you for this question and moved it to our PAQ at zero points to close, where it can help others.

Moondancer - EE Moderator
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