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delete message function sometimes fails

Posted on 2002-05-13
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Last Modified: 2010-04-08
I'm using Outlook Express 6 on Win 98SE, with 192 Megs of RAM.

When I have several other programs open, and I try to delete a message from my inbox, sometimes it will just ignore the click on the delete button. If I close some other apps, it will then delete normally. I have RamPage running, and before trying to delete, I had 92 megs free RAM and 44 free Page memory. I clicked on the delete button, and it didn't delete, but the numbers dropped to 80 and 38. So it's gobbling memory, but why? And how can I fix it?

Thanks!
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Question by:oldbie
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11 Comments
 

Expert Comment

by:qtjen
ID: 7007248
I had the exact same problem last week.  I found this is common with shareware outlook express (I was running V6 on Win98 too I also found I could not view my deleted folder sometimes because there wasn't enough memory).  I installed Microsoft Outlook and it works beautifully.  Comes with MS Office or Office XP.  Outlook Express is a free version that isn't that stable.  Good luck!
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Author Comment

by:oldbie
ID: 7007424
Good idea - I have Office 97 but never installed Outlook from it. When I do, will I be able to move my folders and addresses over to it? I assume I just export from express and import to Outlook?

Thanks!
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Expert Comment

by:qtjen
ID: 7010070
Actually, it will do even better than that.  When I installed Office XP, it automatically detected that I had an account set up with Express and it asked if I wanted to change everything over, all my addresses and folders!!  I think 97 will do that to.
Good luck!
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Expert Comment

by:traval
ID: 7054239
oldbie, is your issue resolved?  Outlook 97 is not nearly as friendly with Interet Service Providers as Outlook 2002 is, so you may need to install the Internet Mail Enhancement Patch and manually move your settings and data over before it works correctly.
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Author Comment

by:oldbie
ID: 7065981
qtjen,

please post comments instead of proposed answers. The asker of the question decides which comment is the correct answer. Yours is not, since I'm not installing Win XP on this machine. It's running 98SE, and will be for the forseeable future.

traval,
No, I still have this problem. I tried to install Outlook 97 from my Office disk, and the install failed. I ended up wasting an hour just to get back to having a working copy of Outlook Express.

Do you know where I can download the Mail Enhancement Patch? And how do I manually move the settings and data?

Thanks!
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Expert Comment

by:qtjen
ID: 7068696
whoops, sorry about the answer thing, i tried to change it, but it wouldn't let me!  I am new to this thing. sorry I couldn't help!  installing outlook worked for me and i run windows 98.  good luck!
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Expert Comment

by:bruintje
ID: 7456937
Hello oldbie

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recommendation will be
-PAQ and no refund
-this will be finalized by an EE Moderator
-with no further update (23.11.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0
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Author Comment

by:oldbie
ID: 7466180
bruintje,

I got no satisfactory answer to my problem. I would like to delete this question and recover my 100 points.

Thanks.
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Expert Comment

by:bruintje
ID: 7466187
oldbie, did you solve it yourself?
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Author Comment

by:oldbie
ID: 7466420
bruintje,

No I didn't solve it - but I discovered that it's less of a problem when there are not a lot of other programs running. I guess it's a memory problem of some sort, but it happens when RamPage says I have 70 Megs free.
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Accepted Solution

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Jgould earned 0 total points
ID: 7489726
Question has been closed unresolved, points refunded and moved to PAQ

JGould-EE Moderator
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