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Loose network connection after installing new protocols or AOL 7

Posted on 2002-05-16
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Last Modified: 2013-12-28
Hello,
I am running Win 98SE and IE6.  I recently discoverd that when I reinstalled my network adapter card (removed all the protocols and drivers)and reinstalled protocols that I could no longer make a cable modem network connection. I reverted my hard drive back to the point prior to this (used Goback - great program!) and got the network connection back.  When I installed AOL 7 I got the same problem: lost my network connection again.  Reverted back to point prior to installation and got network connection back??   When I say I loose my network connection, using a cable modem, I mean IE doesn't work (get some kind of error message saying can't open page), ICQ won't connect, and mail won't work.  Any ideas??
Thanks,
Joe Boyd
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Question by:JoeBoyd
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Expert Comment

by:SysExpert
ID: 7015118
You may need to reset the cable mosem after making any extensive changes in your network definitions. This includes AOL, or a re-install.
I would also check the AOL site and your cable Modem Docs for more info.

Also see.

http://www.practicallynetworked.com/

For more great info.

I hope this helps !
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Expert Comment

by:bkmn
ID: 7015120
1. Launch AOL. The Sign On screen will appear.


2. Make sure ISP/LAN Connection is not available under Select Location. If it is, then your connection is already setup, and you can go directly to Step 9.

3. Click the Setup button.


4.Select the Create a Location radio button for use with new access phone numbers or an ISP.

5. Click the Next button.


6. In the Name field under Add Location, create any name for this TCP/IP connection.

7. Select the Add a custom connection (for example, TCP/IP) radio button. Click the Next button.


8. A confirmation window will indicate that your connection is setup for TCP/IP. You can now use AOL while connected to your ISP. Click the OK button.

9. Make sure ISP/LAN Connection (or the name you created) is selected under Select Location.

10. Sign on to AOL using the connection you just set up and test it.  After this you should be able to connect via your local network without signing onto AOL.

AOL is known for taking over network settings.  It is not a feature to be proud of!

Good luck!
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Author Comment

by:JoeBoyd
ID: 7015141
Thanks for the input from both of you.
I have tried the cable modem resetting and the AOL setup like was suggested by bkmn.  I'm trying to remember now but I think I loose the connection to my other PC also.  There is one common element it seems.  Earlier today way before I even tried to install AOL, I removed and reinstalled my network card and the protocols.  Did a Remove and then reinstalled the drivers per the manuf. instructions and reload all the protocols and services.  Then I had this problem where I couldn't access the network.  So I used my revert hard drive program back to the point before I removed the card and reinstalled (back to the original installaion), and my network starting working again.  I just thought it was fluke at the time.  But then later I now tried to install AOL 7 and I had the exact same problem, no network connect.  So I reverted back the hard drive and the problem went away.   I wonder what is common to these 2 "installations"?   Just as side note.  I did download and install ICQ fine, it didn't cause any problems.  So, what's common to an AOL installation and a network card with protocols removal and installation?
Sure do appreciate the help!
Thanks,
Joe
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stevenlewis earned 0 total points
ID: 7015214
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Author Comment

by:JoeBoyd
ID: 7022134
Stevenlewis,
I hope I'm doing this right, but, unfortunately no one here gave me an answer that led me to a fix, or helped me resolve the problem.  I called Microsoft tech. support, and as it turns out I had corrupted registry entries and had to go through quite a procedure to get everything back up and running.  I had to remove the network card drivers, protocols, services, adapters (including DUN), and then I had to go into the registry and delete a whole list of entries, and then had to go back an reinstall the network card drivers, protocols, etc.   The MS article that was pretty much followed, at least for the list of items to delete in the registry was Q241344 (See Page 7).
I wanted to award you some points anyhow since you did point me to an informative article.  Thanks again everyone.
Joe
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Expert Comment

by:stevenlewis
ID: 7022825
Joe I will see if CS will delete this one and give you your points back, since no one was able to help
Steve
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Expert Comment

by:ComTech
ID: 7024020
As requested, have refunded the points, however ther is the uses answer, so stevenlewis will retain an A grade, and refunded the points.

Thanks,
ComTech
CS Admin @ EE
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Author Comment

by:JoeBoyd
ID: 7024187
Stevenlewis and Comtech,
Thank you for this; I really appreciate it.  This is the first time I've had this situation happen so I wasn't sure how to handle it.  I take it Stevenlewis did get the 50 pts. I awarded.  I just felt like I needed to award some points just for the fact that people were nice enough to respond and try to help.
Thanks again,
Joe Boyd
P.S.
This really is a wonderful service, both from the people responding to questions and the "administrative" support from the people running this website
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Expert Comment

by:stevenlewis
ID: 7024630
Joe, just doing what is right
See you again I'm sure
Steve
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Expert Comment

by:ComTech
ID: 7024683
Thanks Joe, we are all here to help.  That is what we gain satisfaction in doing.  It is what seperates us from the rest.  Thank you for the compliments, by the way, Steve refunded your points, we take honor in doing what is right.  No answer that does not lead to a resolution to your problem, just post it in the question.  Two things will happen, 1) the Experts will try harded. 2) it lays out the ground work for refunding your points to be used elsewhere.

Thanks again all,

ComTech
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