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Outlook 2002 Rules Wizard with Exchange - Cannot set-up Auto-Reply

Posted on 2002-05-20
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Last Modified: 2008-01-16
I am running Outlook 2002(XP)with an Exchange 2000 Server. I have created a Rule to respond with a specific message and then move the original e-mail to a different folder.

The only option I see to accomplish this is "have server reply using a specific message"

When I try to save the Rule it says it cannot save the Rule because "some of the parameters are not supported".

When I click Run-Now, I get Rule Error Message which says that "The action is not available in the current mode."

Help - I want to send out a specific message when a specific condition is met as to text in the Subject or Body and then move the message to a different sub-folder so I know it has been processed.

Also, is there any way to have the Rules Wizard identify and attachment, such as a Word doc, and react to that?

Appreciate and and all assistance -

SCA
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Question by:scarnson
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by:Neo_mvps
ID: 7022883
Hmm... I'm using Outlook 2002 (SP1) with a Microsoft Exchange 2000 (SP2) server and I am able to create the rule with no problems.

To compare notes,

* Rules Wizard
* New Rule | start with a blank rule
* Look for "[test]" in the subject/body
* Have server reply using a specific message
* composed the reply in html
* selected move to a folder in my exchange mailbox
* selected stop processing more rules

Item saved okay and appears to work.

Do you have your mail delivered to a PST or kept on the server?


As for the attachment question, nothing native in the Rules Wizard but you can create a vba macro that can be called by the Rules Wizard. (applies to outlook 2002 only)

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Author Comment

by:scarnson
ID: 7023045
Hi Neo,

I did everything as you did, but it does not work. Are you using Windows Professional XP and Office XP, connected to a Win 2000 Server and an Exchange 2000 Server?

What does it mean - "action is not available in the current mode"?? What "mode" am I in??

As to the e-mail, I have the mail in POP accounts at the ISP, and then Outlook pulls the mail down from the POP accounts into my account in the Exchange Server, where it then resides.

Appreciate you help - I really need this to work -

SCA
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Author Comment

by:scarnson
ID: 7023133
I just tried this again, creating a new Rule, and I get the exact same error message -

SCA
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by:Neo_mvps
ID: 7023134
Nope, I was testing on Windows 98 taht connects Win2k domain/Exchange 2000.

Weird, the error message almost sounds like the software thinks you only have a POP accounts.  Have you tried creating an Exchange only profile to see if the same error occurs?

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Author Comment

by:scarnson
ID: 7023193
Actually it is an Exchange profile - it pulls from POP accounts into Exchange, where the mail resides, and my outgoing mail runs through the Server  - the POP account is the ISP account, and the SMTP account is on the Server -

I have a suspicion that this is an XP bug? Hoping someone has a similar set-up to see if they know of a work-around -
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by:Neo_mvps
ID: 7023676
That is why I wanted you to try a profile that has an Exchange account only (no POP or IMAP accounts defined).
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Expert Comment

by:Neo_mvps
ID: 7023772
I have one other question,  does outlook 2002 see you exchange account set as the default account?  (start | settings | control panel | mail | top button (mail accounts?) | view)
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Author Comment

by:scarnson
ID: 7024202
I checked - it was NOT my default - I changed it to be the default and there is no effect/improvement -

I will have to create a fictional user account this evening to do the other test - cannot close everything down during the day -

PS - I am on a netwrok as part of a Domain - I know this has implications in XP as to how it handles security - perhaps this is causing a block or conflict -

What does it mean in my "current mode"?????? What mode am I in??? How do I determine this?
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by:Neo_mvps
ID: 7024569
There is only one mode in Outlook 2002.

Why do you have to shut down the network just to create a Exchange only mail profile?
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Author Comment

by:scarnson
ID: 7024609
I don't need to shut down the network, but I assume that I need to create a new user and logon as that user -

That requires me to close everything on my desktop - I don't want to do this on the Server because it has Office 2000 not XP.
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Expert Comment

by:Neo_mvps
ID: 7025855
ah...
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Expert Comment

by:bruintje
ID: 7345837
Hello scarnson

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ and refund
-this will be finalized by an EE Moderator
-with no further update (25.10.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0
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Accepted Solution

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Jgould earned 0 total points
ID: 7374894
Question has been closed as per recommendation

JGould-EE Moderator
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