Solved

Preparing to install...  please go away!

Posted on 2002-05-24
14
543 Views
Last Modified: 2012-05-04
I recently decided to install a new motherboard on my computer (from 650mghz to 2ghz).  The local computer guru said that prior to swapping mobos that I should uninstall ALL devices under Device Manager.   Well, I took his advice, and after uninstalling ALL devices, I was unable to shut down Windows 2000 Pro SP2.  So I rebooted instead.  On bootup, the PC (still with the old mobo) would not boot to Safe Mode.  At that point I decided to yank the motherboard, and replace it with the 2.0ghz one.  I used the same hard drives, and on booting, I received an even worse message... a bluee screen...something about the drive being unavailable.  I forget the exact words.  So I booted up using the W2K CD.  I went through the repair process, and it found nothing amiss.  But the system still would not boot up to C.  I eventually gave in, and decided to install W2K from the CD.  After the reinstallation, I was fortunate to find that all the files/drives/folders were intact, so I lost no files.  OK, so what's the problem?

There is one small problem...  A problem that did not exist before the upgrade...

Whenever I launch ANY application, a dialog window appears, with the words "Windows Installer" on the title bar, and the words, "Preparing to install..." on the dialog.

I have reinstalled Norton AV, Internet Explorer 5.5,...  all to no remedy.  The "Windows Installer" window always appear when launching any app... even when launching My Computer.

The "Windows installer" window appears for only a second or two at the most, and then automatically disappears.  Then the main app I was launching appears, and everything works fine.  It's just that these "Preparing to install..." messages are annoying, and obviously something is amiss.

Any clues what is wrong?

Thanks.

Philip
0
Comment
Question by:Kapusta
  • 7
  • 6
14 Comments
 
LVL 41

Accepted Solution

by:
stevenlewis earned 0 total points
ID: 7033781
your guru's advice would work for w9x, but not for w2k
http://support.microsoft.com/support/kb/articles/Q249/6/94.ASP
also this
http://support.microsoft.com/support/kb/articles/Q271/9/65.ASP
and try this
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q303928
it doesn't address your issue specifically, but the windows installer may need to be cleaned
Download the Windows Installer CleanUp Utility from the following Microsoft Web site:
ftp://ftp.microsoft.com/softlib/mslfiles/msicuu.exe 

0
 

Author Comment

by:Kapusta
ID: 7033883
>>Download the Windows Installer CleanUp Utility from the following Microsoft Web site<<

The URL ftp://ftp.microsoft.com/softlib/mslfiles/msicuu.exe  points to non-existent file.

:-(
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7033905
works for me, starts to d/l the file
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7033920
stalls out at about 30%
they must be having problems (surprise!) LOL
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7033936
I ftped into ms, grabbed the file, and uploaded it
you can get it here
www.wsmpi.com/msicuu.exe
0
 

Author Comment

by:Kapusta
ID: 7033938
C:\WINDOWS>ftp ftp.microsoft.com
Connected to ftp.microsoft.com.
Connection closed by remote host.


When I click the URL from IE 5.5, I simply get a "This page cannot be displayed" error.


When I use Netscape 3, I get "Network error: connect reset by peer".
0
 

Author Comment

by:Kapusta
ID: 7034026
>>I ftped into ms, grabbed the file, and uploaded it
you can get it here<<

Thanks.  I downloaded the file, ran it, and then rebooted.  The result?  Nothing has changed.  The "Preparing to install" window keeps popping up.

So I then uninstall Office 2000 Developer, rebooted, reinstalled Office 2000...  Result?   Nothing has changed.  The "Windows installer" dialog keeps appearing for a split second everytime I launch an app.

Now what?
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:Kapusta
ID: 7034038
Maybe this will help...

From the Event Viewer > Application...

I have zillions of these entries:

Detection of product '{7B39C166-7AE5-4EAD-926F-0C39C6BA1F01}', feature '_MainFeature' failed during request for component '{997FA962-E067-11D1-9396-00A0C90F27F9}'

and

Detection of product '{7B39C166-7AE5-4EAD-926F-0C39C6BA1F01}', feature '_MainFeature' failed during request for component '{22056900-C842-11D1-A0DD-00A0C9054277}'
0
 

Author Comment

by:Kapusta
ID: 7034047
I deleted the Registry key with the "_MainFeature" in it and everything seems to be working now!
0
 

Author Comment

by:Kapusta
ID: 7034049
You didn't hit the nail on the head, but you deserve some points for trying to help.
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7034317
Kapusta Thanks, but you should have just deleted it, and got your points back.
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7034385
I have asked CS to refund your points on this one
glad you got it working
Steve
0
 

Author Comment

by:Kapusta
ID: 7034388
Steve... thanks!
0
 
LVL 5

Expert Comment

by:Netminder
ID: 7034453
Kapusta

Per stevenlewis' request, your points have been refunded to you. On the other hand, because he's such an honest guy, I've changed the grade to an A. This, in no way, affects your point total, but does make stevenlewis' ten last grades received look better... <grin>

Netminder
CS Moderator
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This is a video that shows how the OnPage alerts system integrates into ConnectWise, how a trigger is set, how a page is sent via the trigger, and how the SENT, DELIVERED, READ & REPLIED receipts get entered into the internal tab of the ConnectWise …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now