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Missing or out of date export.dll Error Message

Posted on 2002-05-24
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Last Modified: 2007-12-19
I have created and distributed a Crystal Report using the Crystal Report Distribution Expert.

After installing the report, they can print the report to a window, but receive the following error message when attempting to export:

print enging error
error in file c: program files\seagate software\distributed reports\nml2tnt.rpt
missing or out of date export.dll

The report was created using version 8.5, client is using Windows XP OS.

I need to rectify this.  I need to know:

1.  Can I update a .dll file on there workstation?  
If so, which one and where should it be located?

2.  Is there a better way to distribute a crystal report?  My clients would like the ability to export to a .pdf file which isn't supported using the Report Distribution Expert.

Thanks in advance,

Steve
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Question by:SStroz
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mlmcc earned 200 total points
ID: 7039638
The following gives help installing CR and reports under XP.

http://support.crystaldecisions.com/library/kbase/articles/c2010195.asp

The following is for CR7 but may help since the error message is the same.

http://support.crystaldecisions.com/library/kbase/articles/c2003059.asp

good luck
mlmcc
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by:mlmcc
ID: 7062555
Need any more help?

mlmcc
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Author Comment

by:SStroz
ID: 7099990
Sorry for the delay...I had to test it on my clients pc.

Turns out they didn't have the export files.

Thanks again!

Steve
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Expert Comment

by:mlmcc
ID: 7101310
No problem.  Glad I could help.

mlmcc
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