Solved

Deleting driver registry entries that are locked?

Posted on 2002-05-30
9
428 Views
Last Modified: 2010-04-13
I was told my the manufacturer of a tape backup drive (Echo) that in order to fix my problem I should search through the registry for certain names and delete the instances I find. Well, I found some, but when I try to delete them, I get an error message:

"Cannot delete <registry key>: Error while deleting key"

How can I delete this? Is there some sort of safe mode in Win2000 that I can boot to and do it? Or any other method?

Thanks,
0
Comment
Question by:gunn
9 Comments
 
LVL 32

Expert Comment

by:jhance
ID: 7045339
If these are locked, it's undoubtedly due to the fact that this tape backup SW has it locked.  Stop the tape backup software.  It may be a service so you'll need to open the service control panel and stop it there.
0
 
LVL 3

Expert Comment

by:mrwolf
ID: 7046354
you could also try rebooting in safe mode to remove the keys if stopping the tape software turns out to be a little more anoying then expected. Make sure you backup your registry as a precaution before you start altering the the registry db just in case.
0
 

Author Comment

by:gunn
ID: 7046802
Ok, but how do I reboot Win2000 in safe mode?
0
 

Author Comment

by:gunn
ID: 7046823
All of the tape backup software has been removed. The tape drive also has been removed from Device Manager. However, when you go to reinstall the device, Win2000 does not popup the "New Hardware Found" dialog as it should for me to do a fresh reinstall. So, their tech support told me to delete these registry keys....which I can't because of the above registry error.
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 3

Expert Comment

by:mrwolf
ID: 7046932
you can reboot into safe mode in windows2000 by hitting the F8 key during the bootloader part of boot ( the bit with the white bar accross the bottom. The reason I sugest this is it may not let you delete the keys you want to delete as they are in use so by booting into safe mode with minimun drivers loaded you should be able to get around this.
0
 
LVL 9

Expert Comment

by:TooKoolKris
ID: 7047001
You need to make sure that something from the program isn't getting loaded into memory upon startup. There may be a load command somewhere that is starting a process that uses these registry entries. Check the following registry keys to see if something isn't there.

HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENT VERSION\RUN

HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENT VERSION\RUNONCE

If there is something starting upon system startup it will be listed in one of these.

Also check your WIN.INI file just in case there may be a load command in there, it's unlikely but check anyways.

TooKoolKris
MCSE+I, CCNA, A+
0
 

Author Comment

by:gunn
ID: 7047147
Ahhh, thanks. I didn't ever attempt to use F8 as in WinxP, Win98....

But anyway, I did boot into safe mode and...same deal. They're locked. I'll write back to their tech support and see what alternatives I have. No idea have to delete those registry entries otherwise; and almost scared to do so now.
0
 

Accepted Solution

by:
gunn earned 0 total points
ID: 7047193
I figured it out! Instead of using regedit, I used regedit32 and was able to select the "Permissions..." menu option for the registry key. I was then able to set it to Full Control for myself. Then, I was able to delete the key!

Now I'll have to see if I can reinstall this thing successfully.

0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now