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Printing Problem

Posted on 2002-05-31
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Last Modified: 2010-04-13
I just built a workstation and tried to add both a local and network printer. I can not print to either one. My network connection is fine, both printers work, and none of the other workstations have had a problem. I deleted and reinstalled the drivers, and ran the trouble shooter. What could cause this? One is an HP LaserJet 5L and the other is a HP LaserJet 5 (network).
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Question by:crkclwn
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3 Comments
 
LVL 95

Expert Comment

by:Lee W, MVP
ID: 7047385
I'm not sure I can help with this, but I know more information is needed:

1.  Do you see the printers in your printers folder (sounds like you do, just making sure)

2.  What EXACTLY happens when you print

3.  Are logged in as an administrator (have you tried logging in as an administrator?)

4.  Is this a work network or a home network?  Work networks may have policies in place restricting printing in some way

5. What are your BIOS parallel port settings

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Author Comment

by:crkclwn
ID: 7047769
I do see the printers in the folder.
When I try to print a test page i get an error message saying something about the lpt port
I have tried logging in as an administrator
It is a work network but it does not have any printing restrictions that I know of.
My port setting is EPP
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Accepted Solution

by:
Lee W, MVP earned 50 total points
ID: 7047801
1.  That means the spooler service is fine
2.  I've seen an error relating to the lpt port.  Please provide the exact text of the error.
3 & 4.  So it's security setting if you are getting a message concerning the lpt port.
5.  This MAY have something to do with it - again, please provide the eact text of the error.
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