virus??

I'm working on a K-6 500 box w 64 ram win 98 4.10.2222A  I suspected a virus based on the problems my customer reported. I tried to load trend pcilin 98 OEM from a CD. It reaches the scan prior to installation point and starts scanning in the windows directories then closes. It gives no error message and closes completely down. It does not stop at the same spot each time indicating a corrupt file. I  tried pcillin 2002 and it stops as well. I've booted clean with rescue disk and it scanned with nothing found. I have checked the system files and repaired explorer. It's running IE 6.0 direct x 8 and OE 6. I have tried shutting down everything but explorer and systray... I'm stumped..  
hvbarthAsked:
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ITsheresomewhereConnect With a Mentor Commented:
Have you considered running a dos/command line scan?

PC Cillin has a ERD that can be built and run from the A prompt.

On really annoying PCs I have had a bit better luck with the dos version from FProt.

http://www.f-prot.com/f-prot/download/

Might give it a try.
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sorgieCommented:
if you can get online with it try this virus scan

http://housecall.antivirus.com/
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hvbarthAuthor Commented:
been thar, done that, got the tee-shirt...  house call won't load...asp error and retry fails
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sorgieCommented:
Have the problems began since installing IE 6.0??
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ITsheresomewhereCommented:
oops I guess "booted with rescue disk and scanned..." means I didn't read close enough before responding.  Still thinking then.
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hvbarthAuthor Commented:
I'm not sure when it started. The main problems reported to me were returned email from old address book entries and defrag was hanging up. I've got defrag going and sent myself an email.
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sorgieCommented:
I see you said you checked system files did you use system file checker??
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hvbarthAuthor Commented:
I-Worm.Klez.H, W32/Klez.H

Fprot got that worm!
I figured it was a virus but credit is due for pointing to the right antivirus product.
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ITsheresomewhereCommented:
Glad to have been of assistance.

Just one footnote - with the current string of "anti virus retalitory" nature worms, on Windows 9x machines, I am finding it more expedient to run from cold DOS boot scans to hit some of these.  A bit more cumbersome but if you look at all the things KLEZ does, droppers, registry changes, antivirus, double file names, it really is not unusual to get a false reading from otherwise dependable antivirus software.


ITsy
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