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Can't Install Video Card

Posted on 2002-06-05
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Last Modified: 2013-11-08
After following the advice given me in this q: 20295663

I bought a dual head AGP video card.  Radeon VE.   I can't install it for the life of me.  I'm running Windows ME on an AMD Athlon.

The driver worked once.  Ever since then it crashes on startup, turning the screen into a green salad.  I've tried step by step boot, but it doesn't seem to have a conflict with any device per se, it just doesn't want to start.  I checked with ATI, they suggest (or don't really suggest as much as don't provide any alternative to) a motherboard firmware upgrade.  I don't think that's it, but what do I know?  I've also installed supposed "patches," although most of these were directed at Win2K AGP problems, and not ME.  The card itself DOES work with single monitor support, if I don't run the driver.

HELP!

Raydot.
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Question by:Raydot
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16 Comments
 
LVL 18

Accepted Solution

by:
Crash2100 earned 800 total points
ID: 7056524
try restarting in safe mode and remove everything under display adapters, restart and reinstall the drivers and see if it works ok.
0
 
LVL 7

Expert Comment

by:WiZaRd
ID: 7056537
http://www.ati.com/support/products/pc/radeon/radeonvedrivers.html

download the ME drivers above.

when you set it up did you allow it to install as standard display adaptor then update driver to Radeon VE?

If not try going to safe mode & remove display adapters & monitors. follow procedure above & see how you go.
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LVL 7

Expert Comment

by:WiZaRd
ID: 7056544
Crash2100 not there when I posted. Have a look around the same site for further info which may help.
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Expert Comment

by:jonnyfunfun
ID: 7056615
Your problem may also deal with BIOS settings.  You may want to try throttling down your AGP speed (i.e.- put the AGP driving strength down to 2x instead of 4x).  If that doesn't work, you might want to look into upgrading the flash BIOS (go to your motherboard manufacturer's website).
0
 
LVL 2

Expert Comment

by:Macrobeat
ID: 7056713
They don't like ATI TV cards. If you have an ATI TV card remove that and try hydravision again.
0
 
LVL 3

Author Comment

by:Raydot
ID: 7056796
I'm going to try all of the above, but I do have 2 questions:

1)  How do I "throttle down" my AGP speed?  Via the BIOS settings?

2)  It looks like there's one driver for the card itself and one for "Hydravision."  If I saw, after the first driver install, two separate display screens showing the SAME desktop, as opposed to one desktop stretched across two monitors, does that mean that Hydravision's giving me the problem?

Thanks!
0
 
LVL 2

Expert Comment

by:Macrobeat
ID: 7057083
1. Yes

2. Features like multidesk (http://www.ati.com/companyinfo/glossary/hydravision/features.html) are only available with Hydravision version 3 and above. That's what you need to get different "desktops" on the two monitors
0
 
LVL 2

Expert Comment

by:Macrobeat
ID: 7057093
Also, downloading and using latest drivers is usally good advice EXCEPT for recent ATI cards. Use their reference drivers and software first (the one that came with the card). If you've already installed newer drivers it's a b*tch to remove them but it's best you do that first.
0
 

Expert Comment

by:jonnyfunfun
ID: 7057645
You can throttle down your AGP speed by turning the AGP Driving Strength down (it is under PnP Devices or Peripherals in the BIOS, I think...it is somewhere in there).  If you can manually change the setting, then I'd try lowering it one step.
0
 
LVL 1

Expert Comment

by:Smokintbird
ID: 7057802
here's something....

I bought an almost Identical card to install on my AMD 800, but after similar problems, I called the motherboard manufacturer only to find out that the card was not supported!  

So my question to you is...  What make and model of motherboard do you have?
0
 
LVL 1

Expert Comment

by:cwteoh
ID: 7058881
download AGP patch from AMD website - Microsoft Windows® 2000 Patch for AGP Applications on AMD Athlon™, AMD Athlon XP, AMD Athlon MP, mobile AMD Athlon 4 and AMD Duron™ Processors.

http://www.amd.com/us-en/assets/content_type/utilities/largePageMinimum.reg
0
 
LVL 2

Expert Comment

by:WBaldwin
ID: 7063184
Chances are your video card is speed is already tuned down (thus the VE). It seems that ATI release higher speed cards when they first released them and they were running hot. Thus causing distortion if you left the card unattented to after awhile. Though they wont tell you this.

Anyway, if your card originally worked and does not now your driver may have been corrupted for one reason or another. If you try and re-installing the driver, odds are that 'wont' fix it as the OS will see the driver is still intact and just pretend to write over it and not accually do it. It will just check the file size and version of the driver and if its the same it wont replace it.

Boot into safemode.
Goto your device manager.
Remove the old ghost image of the video card.
Reboot.
Re-Install the driver. Things should work better if this is your problem.
0
 
LVL 3

Author Comment

by:Raydot
ID: 7063235
Man, I love this site.  There's always an answer in there somewhere.

The motherboard (it took me a heck of a time to figure this out) is made by American Megatrends.  I bought a "kit" set, and I think the people that put it together cut a few corners.  It's probably not related to this problem, but I wonder the littlest bit if this machine wasn't overclocked.  

Thanks for the great solutions, guys, I'll try to get back by Monday.

Raydot.
0
 
LVL 3

Author Comment

by:Raydot
ID: 7139398
It was the first answer I got and the last thing I tried.  Sometimes simplest is best!  Thanks Crash.

Raydot.
0
 
LVL 18

Expert Comment

by:Crash2100
ID: 7139595
glad to hear it worked!
0
 
LVL 7

Expert Comment

by:WiZaRd
ID: 7139777
well done Crash2100
beat me by five minutes!
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