My father has an Office97 CD that came with some computer he bought years ago. Since he has a tendency to lose or separate CDs from their jewel cases and their corresponding license/registration numbers, he wrote the number on a piece of tape and stuck it on CD, where it has resided for years.
Recently he pulled off the tape and at the same time pulled off some of the upper surface graphics, along with leaving a hideous "after-tape" residue on the disk. When we tried to use the disk recently to reinstall Word and Excel, those two applications would not install - although some of the others programs on the disk still would (Publisher, etc.).
We carefully cleaned off the tape residue and carefully polished the disk, but without further success. The disk itself is not cracked or scratched and except for the graphics on the upper surface that got yanked off, appears undamaged. My limited understanding of these CDs is that the data doesn't actually exist on the surface of the disk, but is actually sub-surface, and is read from the underside surface.
Can anyone suggest any other solutions beyond what we've already tried or even any speculation on what the problem is (even if you don't necessarily have a solution). I'm baffled.
North Augusta, SC