Solved

Disappearing Print Jobs

Posted on 2002-06-06
8
344 Views
Last Modified: 2011-09-20
Users have reported that their print jobs are spooled and appear to have been printed but there is no output. This does not happen consistently.  The application this appears in is ArcView GIS 3.2a. The print jobs are quite large (60 - 80 Mb). The printer is a network printer HP 4500C using an internal print server and TCP/IP as the protocol.
0
Comment
Question by:emassie
  • 4
  • 3
8 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 7059817
I would suggest getting the latest firmware for the printer and Print server card.

Also get the newest drivers for the Clients.

I hope this helps !
0
 
LVL 7

Accepted Solution

by:
jmiller47 earned 100 total points
ID: 7061086
Check to see if there is an error on the printer that may be getting cleared. I think it was System error 47 for this printer. This means that possibly the job was too big. I cannot spool it completely.

If you are not spooling from a Windows 2000 Print server, I suggest you do so...

I hope this helps.
0
 

Author Comment

by:emassie
ID: 7061951
The newest client driver does not work as well with the GIS software developed in house ( the reports do not print correctly - overlap words in the heading) so I intend to wait until the GIS program is upgraded in the near future to upgrade to the latest drivers.  Good suggestion though.
The only error in the error log is a paper jam from a while back and the job is spooled on a Windows 2000 computer but the jobs are very large.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 7

Expert Comment

by:jmiller47
ID: 7063033
What error logs? The error logs on the physical printer itself? This is where you need to look for the error, not the print server running Windows 2000 if this is where you looked.

0
 

Author Comment

by:emassie
ID: 7063324
On the physical printer itself.
 I discovered that the printer properties at the workstation had been changed to print directly to printer and I changed to Spool print documents so program finishes printing faster and Start printing after last page is spooled. I am hopeful that that and upgrading the ESRI Arcview software to version 3.3 along with updating the drivers will work.
0
 
LVL 7

Expert Comment

by:jmiller47
ID: 7063362
Sounds good. I hope that works.

Will you be trying to up grade the software soon? Or is that a ways off?
0
 

Author Comment

by:emassie
ID: 7063389
I ordered the software today so hopefully within the next two weeks I can do a beta test on the Windows 2000 workstation then switch the other users over. I will post the results in another comment after it runs a while. Thanks for your suggestion about checking the error log for errors associated with large print jobs and let me know if something else comes to mind.
0
 
LVL 7

Expert Comment

by:jmiller47
ID: 7063399
Well 2 weeks sounds like a bit of time. You may want to also turn on auditing for print jobs and see if anything can be found also.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Riverbed Technology's webinar discusses networking for the cloud era with simplified SD-WAN cloud connectivity.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question