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Modem Install Problem and Slow

Posted on 2002-06-08
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Last Modified: 2010-04-26
Hi,

Let me set up the senario.  Dell computer second hand 800Mhz.  When I got it it had Win NT and everything worked fine.  In this case the modem.(USR 56k)

My ISP software was not NT compatible so I erased and installed Win 98.  I was running a data feed software that went to external Com 1 (note Dell only had 1 Ext serial port).

Here is Problem #1:

When I install the modem with nothing else in the system but video card, it keeps going to installing at Com 5.  I want it at Com 2 IRQ 3.

Problem # 2:

When installed it does work , but slow at about 21k.

Can I get this thing to Com 2 and run at least at 40k?

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Question by:lllao
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Expert Comment

by:jhance
ID: 7064617
>>Com 5.  I want it at Com 2 IRQ 3.

Most likely the modem and its drivers are designed NOT to conflict with onboard COM ports.  This is a good thing.  Disable or remap the onboard port that is COM2/IRQ3 and you should be able to get it right.

>>When installed it does work , but slow at about 21k.

Are you sure the problem is in the modem and not in your phone line or ISP?  Is it V.90 or K56Flex?  Is your ISP using the same type as you are?
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by:magarity
ID: 7064912
Dialup PPP is just dialup PPP... there's no WinNT compatibility to it.  What this really means is that the tech support monkeys there don't have cue-cards labeled "WinNT" at the top.
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Author Comment

by:lllao
ID: 7084356
ihance,

I am sure now it is not the ISP.  I tried a cheapo Lucent WinModem and it automatically installed at Com2.  Connection speed at 49k.  Put the USR Voice 3298 modem back in and it went straight to Com5 and connection speed at 21k.  I also pulled the sound card so all I have is a video card.  Any ideas?

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by:Piri
ID: 8942591
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ and Refund
Please leave any comments here within the next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Piri
EE Cleanup Volunteer
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