Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

windows xp unexpected shutdown

Posted on 2002-06-10
10
752 Views
Last Modified: 2009-04-28
how do i troubleshoot windows xp to figure out why it is randomly shutting down.  I've already enabled the shutdown event tracker and disabled power save options.  It still randomly shuts down with no warning and does not file a log in the event viewer when it does.
0
Comment
Question by:fanboy19
  • 5
  • 3
  • 2
10 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7067929
>>>does not file a log in the event viewer when it does

That is understandable. The system shuts off there is no time for the OS to acknowledge this is happening hence it can't log an error.

When you say randomly then this would mean you can't reproduce the problem. It happens whether you have this program open or that program open. Whether of not you are on the internet or not. Correct?
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7067959
Sounds like it could be a heat issue or an under powered power supply. Sometimes to track down these type of problems if it is desktop is to get inside it and check to make sure none of the connections are loose and that the fans are working. Also systematically swapping the RAM modules and using one at a time to see if one of them is causing the problem. Also pulling all your hardware off the machine leaving yourself with just a mouse, a keyboard, video card, 1 hard drive. No CD Drive. And see what happens.
0
 

Author Comment

by:fanboy19
ID: 7067966
yes, that is correct.  it is completely random and often happens during periods when the system is idle.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 44

Accepted Solution

by:
CrazyOne earned 100 total points
ID: 7067974
If it is Laptop I have a freind that this exact same thing was happening to his machine and it turned out to be a heating issue. For some reason the BIOS heat sensing and the XP heat sensing where not in sync. He ended up having to update the BIOS and the problem was solved.
0
 

Author Comment

by:fanboy19
ID: 7067978
it is a laptop.
0
 

Author Comment

by:fanboy19
ID: 7067982
ill try that
0
 

Expert Comment

by:starsnstripes
ID: 10246491
CrazyOne, I have had the same problem described in this post for almost a year now - I posted a previous query to this forum in April 2003, but was not able to satisfactorily resolve my problem from the responses received - maybe I just didn't get all the rights bits of info, or just didn't understand the answers - I tried all the suggestions.

My question now is, how do you update the BIOS? I'm NOT a techie, and cannot dissassemble computers, etc. - is this something I do, or do need an update from laptop provider? (Compaq Presario 1500)

Many thanks - there was a post submitted with my original query that referenced the BIOS, but I could not understand all of the steps and did not want to damage the computer - I also showed it to a computer technician and he could figure it out (however, he may not be an expert!) The answer referenced turning off several options in the BIOS, but it appeared that either I could not access the "BIOS" (I did use F10 from boot-up options...) or I could not find the right "settings" - maybe the wording on my computer was different? Anyway, I am not a techie, but this problem is driving me to distraction - could you advise in baby steps how to go about checking and updating the BIOS? Anything else?  I even had my entire computer reformatted and loaded from the XP CD (lost a lot of Compaq add-ons, too) but this did not resolve the problem.

Sorry to ramble, but I truly need an answer to this one - same symptoms as described in this post - system just randomly shuts down, does not reboot. Often, this happens when I'm running a full system virus scan (in fact, every time!), opening an Adobe document that a long time to load, accessing a web page that takes a long time to load - in other words, something is usually running; however, it has on occasion just shut down and if something was running, I'm unaware of it.

Many thanks.
Angela
"starsnstripes"
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 10247120
Ummm Angela it is kind of against the EE membership agreement to piggy back onto somebody elses question. You really need to ask a seperate question. I would suggest asking this in the Hardware section. http://www.experts-exchange.com/Hardware/
0
 

Expert Comment

by:starsnstripes
ID: 10247273
Thanks, and sorry - didn't realize that - I was trying to add more to this comment, but got to rambling - but I did post a separate topic under OS, XP
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 10247293
:)
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question