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Is my 4 day old HD dead? How can I salvage some of my info?

Posted on 2002-06-10
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Last Modified: 2012-05-04
Hi. I'm in quite a situation here. Among putting in a GF4 and switching to my RAID ports, I think my brand new 80 GB Maxtor HD is dead. It, after drastic changes, would boot once, then give the same error again.

After many large ordeals, my computer kept giving the message "A disk read error occurred. Press CTRL-ALT-DEL to restart."

I finally became successful by using the XP Pro CD, going into system recovery/restore, then using CHKDSK /p. It "fixed the errors."

I booted up once fine, then on the reboot, I got the original "A disk read error occurred." I went back to XP CD, but this time CHKDSK said "This drive has unfixable errors."

I tried Norton GHOST, taking my old OS partition image and loading it on, and it booted. On the next reboot, however, I went back to square one.

I tried ghost again, but it would not write. I tried XP CD again, but it became a black screen halfway through bootup (during "Checking your hardware configuration") and nothing else happened. Same thing with MaxBlast. Partition Magic can still see the drive, however. I haven't tried to do anything with that yet.

I tried PowerMax for HD diagnostics, and both quick and advanced tests cleared perfectly. My drive is "certified error free." I ran a couple passes of Burn-ins and received no errors again.

I attempted to move my downloads partition over to my other drive so I could format on a low level, but it wouldn't copy over. It gave me the errors:

Error #1608
File record marked used, File 23

Error #1523
Cluster beyond end

Error #1523
Cluster beyond end

Is there any way I can save this partition? This has a lot of my important files on it, and I don't want to lose it.



All my fixes worked once, then never worked again. Is my HD dead? Here's my proposed plan of attack (the only things I can think of left to do). Please confirm or suggest.

1. Use Partition Magic to salvage anything I can/other partitions off of that drive. (How can I salvage my Downloads partition?)
2. Format that drive entirely clean on a low level.
3. Try putting stuff over again and see what happens. If it does it again, return it.

Thanks for all suggestions.

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Comment
Question by:KnickNut3
14 Comments
 
LVL 32

Expert Comment

by:jhance
ID: 7068513
Yes, it sure sounds like your new HDD has died a very premature death.  I'd not bother with any attempts to restore it, since it's so new, I'd take it back and get a new one.  Based on the rapidly increasing number of errors with it, I'd bet that this one is likely to be completely dead very shortly.

Of course, if you have time on your hands to mess with it, you can't do any further damage.  A LLF using the vendor's LLF utility may get you going again but I'm going to guess that any success will be temporary.

I'm also going to speculate that any data on the drive is compromised.  Since you've only had it a few days, how much NEW stuff might you have accumulated?
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7068565
Yeah sounds like you may not be able to retrieve much if anything from this disk. Since it is under warranty I would contact the vendor and implore upon them that you have stuff you want from this drive and see if they will do it for you. They may help you then again they may not.

Anyway you might give one of these a try.

easy recovery
Free Version Personal Edition shows you all the files you could recover with a purchased copy of the Personal Edition.
Personal Edition recovers files from DOS, Windows 3.x, 95, 98 and Me, IDE/ATA/EIDE hard drives, SCSI hard drives, systems, floppy diskettes, Zip and Jaz removable media.
Free Version Professional Edition shows you all the files you could recover with a purchased copy of the Professional Edition.
Professional Edition recovers files from DOS, Windows 3.x, 95, 98, Me, XP, 2000 and NT systems, IDE/ATA/EIDE hard drives, SCSI hard drives, floppy diskettes, Zip and Jaz removable media, and provides advanced data recovery options.
http://www.ontrack.com/easyrecovery/

File Rescue 2.5
Web:http://www.file-rescue.com/

GetDataBack for FAT and NTFS
GetDataBack is safe, because it' s read-only, which means the program will never attempt to write to the drive you are about to recover.
The software enables the regular user to conduct his own data recovery by guiding him through five easy to understand steps, thus gives the advanced user the possibility to interfere with the recovery and improve the results, by examining the scan log, the file system details, file and directory information, by selecting the sector range to be scanned, by choosing excessive search for file systems or search for lost files, by calling Runtime' s DiskExplorer.
GetDataBack recovers data from

Hard Drives
Partitions
Floppy Drives
Drive Images
Zip/Jaz Drives
http://www.runtime.org/

For NTFS
http://www.restorer2000.com/r2k.htm

Fast File Undelete
http://www.dtidata.com/

Undelete
http://www.quantumsoft.co.uk/undelete.stm

File Recover 2000
http://www.filerecover.com/

R-Tools
http://www.r-tt.com/

Lost and Found
Lost and Found recovers data from drives that have been formatted, lost partitions through accidental deletion, etc. This applies to FAT or FAT32 partitions only. If the disk is still capable of spinning, there is a chance of recovery.
Lost and Found only performs read operations on the affected hard disk. Many utilities attempt to repair the hard disk and corrupt data in the process. Since Lost and Found only performs read operations, it does not risk the integrity of the data on the disk.
http://www.powerquest.com/support/primus/id160.html

File Restore
If you've deleted your data and you want to get it back, you need FileRestore.
FileRestore is a simple, easy-to-use tool for recovering files that have been lost or deleted from your Windows system.
Designed for Windows XP, 2000, NT, Me, and 9x
http://www.winternals.com/products/repairandrecovery/filerestore.asp

Disk Commander
In virtually any situation where you need to recover lost data from a Windows system, Disk Commander is the solution. Disk Commander performs a wide range of data recovery operations.
http://www.winternals.com/products/repairandrecovery/diskcommander.asp

Drive Rescue
Supported file systems: FAT 12/16/32
Windows. 95, 98, ME, NT, 2000 or XP
Free
http://home.arcor.de/christian_grau/rescue/

Tool to check and undelete partition
Works with the following partitions:
- FAT12 FAT16 FAT32
- Linux
- Linux SWAP (version 1 and 2)
- NTFS (Windows NT)
- BeFS (BeOS)
- UFS (BSD)
- Netware
- RaiserFS
http://www.cgsecurity.org//testdisk.html

DFSee
http://www.fsys.demon.nl/

MRECOVER
http://kristenonline.com/lain/cih/mrecintro.htm

Emergency Undelete
http://www.c2000.com/software/download.htm

Unerase
http://www.filesearching.com/cgi-bin/s?q=unerase.exe&t=f&d=&l=en&x=11&y=17

Back2Life
http://www.simtel.net/pub/pd/57588.html

Hard Drive Mechanic
http://www.highergroundsoftware.com/6.html
It's true. Even if you just re-formatted your entire hard drive, you can still get all of your data back because, unlike what most people believe, formatting does NOT erase your files!
With Hard Drive Mechanic's Unformat Feature, you can restore all of your valuable data in about 10 minutes!
demo version:
http://www.highergroundsoftware.com/downloads2.htm


Or

http://www.ontrack.com/datarecovery/
Ontrack offers a full range of data recovery solutions to address your data loss needs. Unlike other data recovery companies, Ontrack provides exclusive and patented solutions that do not require you to send in your media for recovery. In situations where the hardware is functioning normally, our patented Remote Data Recovery service and EasyRecovery software solutions can solve your data loss needs safely and effectively in a matter of hours. If another company claims that there is no alternative to shipping your drive, it's because they don't offer an alternative. For situations in which the hardware is physically failing, our In-Lab services will utilize our Class 100 clean-rooms to retrieve your mission critical data.


The Crazy One
0
 
LVL 13

Expert Comment

by:magarity
ID: 7068735
You say that you "switching to my RAID ports".  Could you please explain this and whether switching back continues this error?
0
 

Author Comment

by:KnickNut3
ID: 7068869
OK. I changed my IDE drives and put them in my separate, built in IDE-RAID ports. I had the same problem when I returned it to IDE, but I'm keeping it in IDE now for simplicity's sake.
0
 

Author Comment

by:KnickNut3
ID: 7068930
OK. I changed my IDE drives and put them in my separate, built in IDE-RAID ports. I had the same problem when I returned it to IDE, but I'm keeping it in IDE now for simplicity's sake.
0
 
LVL 13

Expert Comment

by:magarity
ID: 7069127
Well, I take it this is a FastTrak-Lite RAID from Promise?  I have that too and it's great.  If you've got two drives the same size, use the mirroring capability so the next time a hard drive dies you can keep working on the other one until the replacement comes.  OK, Win2000 and XP do software RAID 0,1, and 5 but the hardware accellerated Promise controller is a LOT faster.  Software RAID is muderous on CPU load during IO.  I guess levels 0 and 1 are not too bad, but you have to be nuts to use software level 5.

So if you were using the built in RAID, are both drives giving this read error or both?  I take it both were matching 80s?
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LVL 63

Expert Comment

by:SysExpert
ID: 7071044
2) Use the maxblast or Power Max to wipe the drive AFTER you have gotten any data you want off of it.

There should be a write test that will totally wipe the drive.

If not , then download the Delpar program from www.bootdisk.com and use it to wipe the drive.

If the drive passes the PowerMax testing, then you can probably be sure that it is NOT a hard drive problem, but that does not eliminate an IDE/motherboard/RAM problem.

I hope this helps !
0
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LVL 13

Expert Comment

by:magarity
ID: 7071114
If the drives were on the RAID controller as a stripe or RAID-0 then the data is completely lost because of how it was written in the first place.  Alternating clusters are written to alternating drives, so one drive has only half the data with no parity to reconstruct the missing half.
0
 
LVL 4

Expert Comment

by:kannabis
ID: 7071619
Make sure that the drive geometry is being detected properly.  The Cylinders, heads etc,. need to be properly configured otherwise the drive might seem like it's working fine, but when you start to read/write data you get error messages similar to what you have.  

If you had the BIOS set to USER DEFINE for the drive, make sure you let it auto detect.

I know this might seem basic, but I have ran drives ok for a few hours, and got problems after the OS install due to this oversight on my part.

0
 

Expert Comment

by:IronMaiden
ID: 7071901
what mobo are you using? is it Abit with onboard highpoint controller? or ( tell us here::))
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Accepted Solution

by:
KnickNut3 earned 0 total points
ID: 7073991
Ah, lots of responses. I'm up and running again... I formatted my other 40 Gigger (old one) and then salvaged what I could from the first, which was almost everything. I had accumulated stuff on there because I moved two partitions over there right away.

Maxtor will not allow me to do an RMA because it passed all the tests. I'll try a write in format now on that one because I have all the information off of it. Should it be OK now since it passed the tests?

I was not using the RAID function, just the controllers. The mobo's a KT7A RAID.

Maybe just all the risky things I did at once (switching drives to RAID, installing new video card, cutting power once by mistake during boot) corrupted by partition tables or something. I'm back to scratch (with some lost data, but not tons). Any more suggestions will be appreciated. Fortunately, I did not need data recover (only about 2 folders were corrupted, and they were just download folders).

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Expert Comment

by:Piri
ID: 8950060
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ and refund points
Please leave any comments here within the next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Piri
EE Cleanup Volunteer
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Expert Comment

by:YensidMod
ID: 9016081
Question is PAQ'd and points refunded.

YensidMod
Community Support Moderator @Experts Exchange
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Expert Comment

by:smyly
ID: 9534947
Just a quick note:

I had a similar problem after installing a new mobo with my 80 gig Maxtor.
Turned out to be the power supply. I replaced my 250 w with a 400 w supply
Problem solved.
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