Arcserve - Failed to connect with client agent (Arcserve 2000)

Hi
  I got a problem here, from the Arcserve manager, I try to connect to another server using client agent for Windows 2000. I am not able to open it. I got an error message - failed to connect with client agent.
  anybody got any solution.
  Please advise.
  Thanks in advance.
  CT2000
CT2000Asked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
CrazyOneConnect With a Mentor Commented:
This article is dated 1997 but the info maybe useful

http://support.ca.com/techbases/asnt/NASNT508.html
0
 
CrazyOneCommented:
Do you have the latest patches
http://support.ca.com/Download/patches/asitnt/arc_eng_menu.html


The Crazy One
0
 
CrazyOneCommented:
Understanding the ARCserve Client Agent for NT/2000
http://support.ca.com/techbases/as2000/as2k-1600.html
0
Learn to develop an Android App

Want to increase your earning potential in 2018? Pad your resume with app building experience. Learn how with this hands-on course.

 
CrazyOneCommented:
Don't know if this is the same problem you are having.

http://support.ca.com/techbases/asnt/16300.html

Q: I am getting error 8522 "Failed to receive data from client agent" and my backups are timing out. Is this a winsock error? Seems to be a communication problem. How do I fix this?

A: Yes, it is a winsock error.. If you look at your ntagent.log on the client machine you will probably see winsock errors. 2 things to do to try to fix this are to make sure you have the latest version of the NT agent; and within the Ntagent Admin you should check off the Specify IP address checkbox and type in that client machine's IP address. (you must stop/start the NT agent service after doing this)
0
 
CT2000Author Commented:
Hi there,
   Thanks for giving me so much help. I have found out the root of the problem is because the 'client service for Arcserve' was not able to start on the problem machine. I have reinstall the client service for Arcserve and now it is working properly.

    Thanks a lot.
    CT2000
0
 
CrazyOneCommented:
:>)
0
All Courses

From novice to tech pro — start learning today.