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Arcserve - Failed to connect with client agent (Arcserve 2000)

Posted on 2002-06-10
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Last Modified: 2009-04-28
Hi
  I got a problem here, from the Arcserve manager, I try to connect to another server using client agent for Windows 2000. I am not able to open it. I got an error message - failed to connect with client agent.
  anybody got any solution.
  Please advise.
  Thanks in advance.
  CT2000
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Question by:CT2000
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6 Comments
 
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Expert Comment

by:CrazyOne
ID: 7069216
Do you have the latest patches
http://support.ca.com/Download/patches/asitnt/arc_eng_menu.html


The Crazy One
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by:CrazyOne
ID: 7069226
Understanding the ARCserve Client Agent for NT/2000
http://support.ca.com/techbases/as2000/as2k-1600.html
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by:CrazyOne
ID: 7069232
Don't know if this is the same problem you are having.

http://support.ca.com/techbases/asnt/16300.html

Q: I am getting error 8522 "Failed to receive data from client agent" and my backups are timing out. Is this a winsock error? Seems to be a communication problem. How do I fix this?

A: Yes, it is a winsock error.. If you look at your ntagent.log on the client machine you will probably see winsock errors. 2 things to do to try to fix this are to make sure you have the latest version of the NT agent; and within the Ntagent Admin you should check off the Specify IP address checkbox and type in that client machine's IP address. (you must stop/start the NT agent service after doing this)
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CrazyOne earned 400 total points
ID: 7069247
This article is dated 1997 but the info maybe useful

http://support.ca.com/techbases/asnt/NASNT508.html
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Author Comment

by:CT2000
ID: 7071670
Hi there,
   Thanks for giving me so much help. I have found out the root of the problem is because the 'client service for Arcserve' was not able to start on the problem machine. I have reinstall the client service for Arcserve and now it is working properly.

    Thanks a lot.
    CT2000
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by:CrazyOne
ID: 7071748
:>)
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