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Win 2000 Keeps Locking Up

Posted on 2002-06-12
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Last Modified: 2010-04-13
I have a server running windows 2000 advanced server.  It is up to date as far as the service packs and updates.  I converted my maxtor drive to ntfs, and now it locks up for no apparent reason.  I purchased a western digital, and converted it to ntfs and now it does the same thing.  I have tried everything under the son.  I have replaced the motherboard, processor, and hard drive, and it continues to lock up.  Has anyone else experienced this before?  If so how did you resolve the issue?
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Question by:shawndkc
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13 Comments
 
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Expert Comment

by:franka
ID: 7074639
checked or replaced the RAM also?
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Author Comment

by:shawndkc
ID: 7074642
I've already replaced the RAM.
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Expert Comment

by:franka
ID: 7074644
anything else special? single IDE drive? Intel Chipset?
try vga mode to check whether it may be the vga card.
week power supply?
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Author Comment

by:shawndkc
ID: 7074646
yes i have already replaced the ram.  that was unsuccessful as well.  thanks.
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Author Comment

by:shawndkc
ID: 7074648
i haven't tried vga mode, but i know it isn't the power supply.  i've got a 300 power supply in their right now.  i replaced my 250 watt power supply.  but that wasn't the problem either.  how do you try vga mode?  is that a setting in the bios?
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Expert Comment

by:franka
ID: 7074652
if possible disablethe fastetst agp mode in setup.

vga-mode is selected by pressing f8 during the boot menu.

which cpu? when does it hang? after a few secs or minutes? or after longer hd access?
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Author Comment

by:shawndkc
ID: 7074655
i haven't tried vga mode, but i know it isn't the power supply.  i've got a 300 power supply in their right now.  i replaced my 250 watt power supply.  but that wasn't the problem either.  how do you try vga mode?  is that a setting in the bios?
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Author Comment

by:shawndkc
ID: 7074657
it usually hangs after the server has been running for long periods.  it hangs when i'm performing processor intensive work like while upgrading the server to a domain controller.
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Expert Comment

by:vijay-007
ID: 7074761
Hi
   I have no  answer of ur question as  still i m not able to understand what actually has happen . but you can try one thing
boot from  win98 boot floppy and at command prompt  type
c:\>unlock c:
check it may it will work
regards
vijay
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Accepted Solution

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jatcan earned 200 total points
ID: 7075675
Service Pak 2 IS installed right? If not install it before doing anything else.
====================================
Service Pak 2:

http://www.microsoft.com/windows2000/downloads/servicepacks/sp2/sp2lang.asp

List of SP2 fixes:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q282522
===================================
OKEY DOKEY SMOKEY...here we go: First unplug all un-necessary external devices: IE-firewire,usb,external modems,cdrw's,HDD's,scanners,pinters, whatever else...

How much RAM is on the system?
AMD recommends a 350watt PS for mtheir high-end chips, INtel is probably something similar AND if you have scsi devices a 400watt PS may be in order...so don't rule out the PS just yet, but let's put it on the backburner for now..BUT DO disable all power management on the server(just for a little while to see if THAT is what's causing the lockups)...

1.) Get msconfig from a WINXP machine...or download it here:

http://www.gideontech.com/cgi-bin/download.cgi?msconfig.exe

and the help file from here:

http://www.gideontech.com/cgi-bin/download.cgi?msconfig.chm

then copy both to your X:\winnt\system32 folder

then click start button\run and type in "msconfig", click OK. Click the services tab, click the "hide microsoft services" check box, then the "disable all third party services button", apply, ok, yes to reboot.

Boots OK, cool, re-enable the third party services one at a time until you find the nasty culprit who is causing the lockups. Still locks up? carry on:

start button\run type in "msconfig", click OK, click the selective startup radila button on the general tab, uncheck everything, apply, ok, yes to the reboot prompt. Still locks up? Re-enable all and see below. Doesn't lock up anymore? Re-enable each file one at a time, rebooting and testing in between each one. When you find the culprit report it here so we can carry on.


msconfig has toldja nothing, still at square one:
1.)
=================================
I820 Chipset on the MBoard?

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q262757
=================================
2.)OSB4 chip set that is running Windows 2000 in ACPI mode?

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q299877
=================================
3.)How many Domains you servicing?

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q274417
================================
4.) deadlock on ntdll...

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q271182
===============================

Hope something above helps you out!

Cheers.

0
 

Author Comment

by:shawndkc
ID: 7075718
the problem was one of the services i was had running.  a third party software package that's been on my machine all along.  thanks.
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LVL 7

Expert Comment

by:franka
ID: 7075726
A service shouldn't be able to freeze a NT Server. Was this service hardware related (running in kernel mode).
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LVL 7

Expert Comment

by:jatcan
ID: 7075806
Actually lockups on an NT Server are mostly caused by third party services and they SHOULD be one of the FIRST things looked at,,probably McAffee...shawndkc? What service was it; for my DB? Thanks...and I'm glad I could help, shoulda posted the msconfig thingy and the service's thingy first before doing all that research...oh well, I learned from it, all that matters isn't it?

Cheers.
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