Solved

Outlook 2000 crashing when replying

Posted on 2002-06-14
7
169 Views
Last Modified: 2010-04-08
Hi,

I have a weird problem here. The Outlook 2000 of one of my user is crashing when he wants to reply. He double-click the message, then click on "Reply" and as soon as he clicks the left button to put the cursor between 2 lines, he gets the error message saying that Mso9.dll caused a problem. I have checked solutions on the MS website, but nothing.. nada.. niet.. kaimu...
Someone can help me?

Thank you
0
Comment
Question by:Majesty
  • 4
  • 2
7 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 7080327
Have you tried a Repair?  Start-Settings-Add/Remove-Office2k-Repair.
You may also want to copy that file from one of the machines that work and see if that helps.
0
 
LVL 23

Expert Comment

by:slink9
ID: 7080328
If on 98 you may also want to do a Start-Run-SFC and replace that file and/or check for corrupt system files.
0
 
LVL 2

Accepted Solution

by:
percy_k earned 200 total points
ID: 7083343
Check if the following key appear

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Contact\QuickFindMRU

1. Making a backup for the registry
2. Delete the above key.
3. Restart Windows
4. Install Office SR1



0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 
LVL 23

Expert Comment

by:slink9
ID: 7083447
Is there a solution yet?
0
 
LVL 1

Expert Comment

by:hollenbk
ID: 7116207
Try repairing outlook and reapply the service pack.  The most likely cause of the problem is a corrupted file, which both of these items will fix.

0
 
LVL 23

Expert Comment

by:slink9
ID: 7117189
Majesty, oh Your Majesty????
I believe the king has vacated the throne, or abdicated, or maybe the peasants have revolted!!!
0
 
LVL 2

Expert Comment

by:percy_k
ID: 7263371
Any reason it is a grade B answer?
My comment just a Yes or No suggestion, it only either correct or incorrect. Don't accept it as answer if it is not correct.

I dont like to be grade B
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question