exploere caused an invalid page fault ...Shell32.dll

When I boot up and log on to a specific user (me) after a minute I get "Explorer has performed... (details) explorer caused an invalid page fault in module Shell32.dll at 0187:6680629c...

I close the box, it comes back.

If I log on to another user or the default , no problem.

Running Win98 on a AMD-K6-2 400mhz 256mb ram.

???

G Lacasse
GLacasseAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

LeeTutorretiredCommented:
It is Explorer, and not Iexplorer that is causing the IPF? I found a couple of articles that might be relevant:

http://support.microsoft.com/default.aspx?scid=kb;en-us;q148322
Err Msg: Explorer Caused a Page Fault in Module Shell32.dll (Q148322)

http://support.microsoft.com/default.aspx?scid=kb;en-us;q222952
Err Msg: Explorer Caused an Invalid Page Fault in Shell32.dll at 015f:7fce85c0 (Q222952)

The second one does not reference your address, but in the article it contains the phrase "EXPLORER caused an Invalid Page Fault in module SHELL32.DLL at address", as if the specific address is not relevant.




0
GLacasseAuthor Commented:
thanks for the try,

Yes it is explorer and not Iexplore

number 1 states:" When you try to open My Computer, Control Panel, or the Printers folder ..."
not the case, I do nothing and get the error
"if you are running a version of Plug-In for Windows "
-am not

link 2 states:
"When you are using the Novell IntraNetWare client "
am not.

had looked through the knowledge base, could not find one that applied.
0
pleasenospamCommented:
If one user profile gives a problem and another does not, it is obvious that a
comparison of the activity between the two should show the culprit.

Try CTL-ALT-DEL with each one and write down the program names for those that
are operating.  Now, place your two lists side-by-side and cross off program names
that appear on both lists.

For your background info: Each USER profile creates a separate environment that
is specific for that user.  Personally, I think the approach stinks, but
Bill G has money and I don't.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Amazon Web Services

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

GLacasseAuthor Commented:
all users have the same apps in the close program box (xcept 1 RNDAL in the user that does not crash)

checked out the USER folder and renamed the crashing USER to user.002 (.bak was already there)

My problem is gone.

I get the interface I had a while ago so the culprit is not loaded whatever it is . Still curious on what was making it crash. I'll revert back when I'm more knowledgeble.

You can have my points ;twas not a solution but it pointed me in the right direction , thanks
0
pleasenospamCommented:
rndal.exe is SPYWARE, courtesy of RealOne.  To get rid of it you need to download
and run the free Ad-Aware program from LavaSoft at http://www.lavasoftusa.com/aaw.html

RealOne also gave your another spyware program, but Ad-Aware should get rid of that, too.
0
pleasenospamCommented:
This is probably what happened:

Another USER downloaded RealOne to your system.  It becomes available to all
users.  However, part of the trojan gift are two SPYWARE components.  One of them
is rndal.exe which must be available to run all the time when RealOne is running.
Somehow, your USER profile allows you to run RealOne, but not rndal.exe, possibly
because of your firewall.  For more information about this spyware, call up http://www.google.com/
and use this search argument: RealOne spyware
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.