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RAID won't copy Photoshop files.

Posted on 2002-06-15
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Last Modified: 2013-12-27
I have a G-FORCE RAID Array attached to a AppleShare IP 6.3.3 server. It has worked for approx. six months without problem. As of last week, my users reported that they could no longer copy Photoshop (6.0.1) files to the RAID Array. I attempted to locally copy .psd documents to the Array and experienced the same problem. It appears that any document created with Photoshop (.psd, .tif, .eps, etc.) cannot be copied or duplicated on the RAID Array. All other documents (Word, Illustrator, Freehand, etc.) work just fine. Has anyone ever had this problem or does anyone have any suggestions? Any help would be greatly appreciated.
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Question by:acoker
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11 Comments
 
LVL 30

Expert Comment

by:weed
ID: 7080582
What does it do when you try? Is there an error message? Have you checked the raid with Norton Disk Doctor?
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Author Comment

by:acoker
ID: 7084508
I completely replaced the RAID this weekend. I noticed a little more of a pattern. The affected files (corrupt) were all Photoshop files and they all had the picture preview  (normal option that has worked forever). The Photoshop files that did not have a preview were all fine. The only error message I can get it to produce is -412. I looked it up in the Apple Knowledgebase, but the nearest I can find is a +412 (QTSS - precondition error). Since this server doesn't support a QuickTime Streaming Server, the error doesn't make sense. I did not use NDD as it acted as though it would break the Array (tough to believe on a hardware RAID, but that's what is seemed like).
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LVL 30

Expert Comment

by:weed
ID: 7084521
NDD shouldnt cause problems with the Raid. I used to run it on mine regularly. You should use it to find bad blocks, files with bad resource forks, etc.
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Author Comment

by:acoker
ID: 7093035
Okay. I agree that I need some maintenance. Beyond that, I still am stumped as to why the Photoshop file problem occured. I would have suspected a virus except: a. it was only on one drive on a server with 5 drives attached, b. it's a Mac and I aggressively keep up with the virus status on them (no new current viruses).
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LVL 30

Expert Comment

by:weed
ID: 7093235
Could just be a bad block that the PS files got written over.
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Expert Comment

by:Jimbojones
ID: 7096389
Rebuild the desktop on the RAID.
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LVL 30

Accepted Solution

by:
weed earned 600 total points
ID: 7096419
Jim: please read the guidelines for posting comments and answers before locking up question. Don't use the answer button ESPECIALLY when repeating and definitely whe only posting 6 words....
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Expert Comment

by:Jimbojones
ID: 7096588
Weed.  Sorry but I see no mention of rebuilding the desktop in the previous comments.  Why waste time waffling on when six words are all that are needed.
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Expert Comment

by:ComTech
ID: 7096713
Hello Jim, please use comments rather than the answer button.  We all do it when new to the site, even I did it, but when you post as answer, it will move the question from the Active questions, you will gain more friends if we all use comments.

Regards,
ComTech
Community Support Administrator
@ Experts Exchange
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Author Comment

by:acoker
ID: 7096807
weed,
Thanks for trying on this problem. I will run Norton Disk Doctor and rebuild the desktop at a later date. I still do not believe that this is the total problem with the situation, but I must throw in the towel.
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Expert Comment

by:adamray
ID: 7610287
Delete the comments in the 'get info' window and they will copy across just fine.

Photoshop update to fix this by stopping comments being written is available. Photoshop 6.0.1 Updater from Adobe

Is this a problem with the comments being stripped off and saved in a separate file on the raid which becomes a full file after about six months of heavy use?
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