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USB port driver for AMX-CA61E ADSL router/modem

Posted on 2002-06-15
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Last Modified: 2007-11-27
Hi,

I bought an AMX-CA61E ADSL router/modem & downloaded the drivers (USBNET_021302_REL6.2) from www.amigo.com.tw, but I can't get the drivers installed on my Toshiba Satellite laptop running Windows XP.

The "Found New Hardware" Wizard recognises it as a "USB NET CARD", but says there are no drivers in the directory I unzipped the file to.

If I try to choose the driver to install, and select "Windows CE USB Device", then "Have disk", browse to the directory and select CxtTrU2K.inf, I get the message "The specified location does not contain information about your hardware".

I've tried other versions of the drivers, but get the same result. I've had no response from the email I sent to support@amigocom.com :-(

I guess I'm doing something stupid in Windows, but I'd really appreciate some help!

Thanks in advance,
Tim

P.S. It works fine from my desktop PC with an Ethernet connection - I haven't tried the USB connection from my desktop PC yet..
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Question by:tfewster
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17 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7080983
Did you try the CxtTrUsb.inf?


The Crazy One
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7080985
I am curious why you selected "Windows CE USB Device"?
0
 
LVL 21

Author Comment

by:tfewster
ID: 7081014
I tried CxtTrUsb.inf - No joy. Opening the file with Notepad, the comments say "Win98/ME only", whereas CxtTrU2K.inf claims to be for "Win2000/XP only".

As to why I selected "Windows CE USB Device"...I was guessing :-) I've just tried "Modem" & "Network Adapter" with the same results - What else might it be?

P.S. I may have emailed the wrong manufacturer for support (?!) I've resent the mail to customer@amigo.com.tw However, from the specification sheet for the CA61E on their website, they don't list Win XP as being supported :-(
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LVL 44

Expert Comment

by:CrazyOne
ID: 7081031
Will according to this page XP is listed as being supported.

http://www.amigo.com.tw/ca61.htm
 OS SUPPORT

n  Windows 98SE/ME/2000/XP ( For USB Interface )
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7081036
Supposedly the device comes with a manual on the CD with install instructions and I would presume the drivers as well. Do you still have this CD?

You might need to do a firmware upgrade.
http://www.amigo.com.tw/Dl/032002_rel5_0521.zip
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LVL 21

Author Comment

by:tfewster
ID: 7081062
Hmmm, interesting - The PDF datasheet on their website lists everything except XP, but I guess your link is more up to date. I didn't get a CD with the router - Just a brief manual that doesn't even mention USB. I'll browse thru the "Downloads" and see if there is a better manual.

The router reports:
Firmware Version: ETHADSL_USB_032002_REL5
Showtime Firmware Version: 2.28b

I'll try upgrading anyway. If I don't report back soon, I've probably killed the router completely ;-)
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7081147
If you go to this page there is a user manual for it but I didn't find it to be very helpful. The only thing I saw that might be causing the problem is that they are showing that this device is connected to a USB switch box or hub and not directly to the machine. Don't know if that should make any difference or not.

User Manual
http://www.amigo.com.tw/download.htm

I don't suppose the XP CD has drivers for this device?
0
 
LVL 21

Author Comment

by:tfewster
ID: 7084233
Update:

support@amigo.com.tw sent me some updated .inf files. Windows XP recognises the new .inf files, but unfortunately they still don't install properly. The Install New Hardware wizard warns that the software has not passed "Windows Logo testing", which I told it to ignore and continue installing. Installation of the drivers proceeds, but at the end I get the messages:

Cannot Install this Hardware
There was a problem installing this hardware
USB NET CARD
An error occurred during the installation of this device
The configuration registry key is invalid
Press Finish to close the wizard

Running the Add New hardware wizard again shows the device status as "Drivers not installed"

Off topic, but is there any easy way of comparing two files in Windows to see what has been changed? MS Word doesn't do a very good job of it...
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7084353
Well you could try this

Start > Run cmd

and then use the comp command

Compares the contents of two files or sets of files.

COMP [data1] [data2] [/D] [/A] [/L] [/N=number] [/C]

  data1     Specifies location and name(s) of first file(s) to compare.
  data2     Specifies location and name(s) of second files to compare.
  /D        Displays differences in decimal format.
  /A        Displays differences in ASCII characters.
  /L        Displays line numbers for differences.
  /N=number Compares only the first specified number of lines in each file.
  /C        Disregards case of ASCII letters when comparing files.

To compare sets of files, use wildcards in data1 and data2 parameters.
------------------------------

It seems obvious these folks haven't been able to tackle the issue of how drivers are implemented in XP or they have run far behind on their work load. Bummer
0
 
LVL 21

Author Comment

by:tfewster
ID: 7089069
I'd say your first thought was right - See the output from Unix "diff" command ( "<" = original file, ">" = updated file )

diff CxtTrU2K_old.inf CxtTrU2K_new.inf
< HKLM, Software\{6A8627CD-7B8F-4083-A7CA-C9882CC68EBE}\%CompanySubkey%\%ProductSubkey%,, 0, ""
---
> HKLM, Software\{6A8627CD-7B8F-4083-A7CA-C9882CC68EBE}\%CompanySubkey%\%Product=
> Subkey%,, 0, ""

< HKLM, Software\%CompanySubkey%\%ProductSubkey%\{03C33497-C252-4110-8DAB-4C442A55AE16},, 0, ""
---
> HKLM, Software\%CompanySubkey%\%ProductSubkey%\{03C33497-C252-4110-8DAB-4C442A=
> 55AE16},, 0, ""

< HKLM, %UNINSTALL_KEY%\%ProductSubkey%, UninstallString,, "%16422%\%APP_SUBFOLDER%\%UNINSTALLCMD% %CompanySubkey%\%ProductSubkey%"
---
> HKLM, %UNINSTALL_KEY%\%ProductSubkey%, UninstallString,, "%16422%\%APP_SUBFOLDER%\%UNINSTALLCMD% =
> %CompanySubkey%\%ProductSubkey%"
158c161,162
< HKLM, %RUNONCE_KEY%, CnxDslPostInstall,, "rundll32.exe ""%16422%\%APP_SUBFOLDER%\CnxDslWz.dll"",%POST_INSTALL_ENTRY% %CompanySubkey%\%ProductSubkey%"
---
> HKLM, %RUNONCE_KEY%, CnxDslPostInstall,, "rundll32.exe ""%16422%\%APP_SUBFOLDER%\CnxDslWz.dll"",%POST_INSTALL_ENTRY% =
> %CompanySubkey%\%ProductSubkey%"
225c229
< DeviceId = "USB\VID_0572&PID_CB01"
---
> DeviceId = "USB\VID_0572&PID_CAFE"


I'm currently waiting for a response to my response to amigos response to my original problem...

BTW, Thanks for your help so far; Points for your investigative work and answers to off topic queries WILL be awarded - Please keep following this thread!
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LVL 44

Expert Comment

by:CrazyOne
ID: 7090817
Ok, Keep bugging them. In my opinion they have an obligation to rectify this especially since they are making the claim to have drivers for XP.
0
 
LVL 21

Author Comment

by:tfewster
ID: 7094404
FYI, support are still looking at the problem - They're asking me about the router firmware version now ;-)

More details...

PC information:
Toshiba S1800-514
BIOS version 1.10

Windows XP Home Edition
Version 5.1.2600
Service pack 0.0
Hot Fix Q319580

Should I be looking for service packs or patches from Microsoft?
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7094574
The first Service Pack has not been released yet but is due out soon. Use the Windows Update to see what hotfixes are available and if there are any do them one at a time and test the system for awhile to make sure eveything is OK then try to do the driver thing again.
0
 
LVL 21

Author Comment

by:tfewster
ID: 7112197
Aahhh - we're there :-)

No response from amigo, so I bought a network card for the laptop, connected everything up via a hub and it all works.

One weird thing - I installed ZoneAlarm personal Firewall, and it shows all sorts of weird programs trying to access the Internet - In particular, "Generic Host Process for Win32 Services" HAS to be allowed Internet access, or DNS lookups stop working.

Is this normal? My nephew was playing on the laptop over the weekend and may have downloaded some dodgy stuff...

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LVL 44

Accepted Solution

by:
CrazyOne earned 200 total points
ID: 7112244
Yeah don't worry about that. It is normal and the Genenic host is a legitimate service and it is needed for the internet connection. :>)
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LVL 21

Author Comment

by:tfewster
ID: 7112288
Many thanks for your time, help, research, tips & support!
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7112314
Glad to be of assistance. The problem was compounded by the lack of amigo being responsive to your requets. :>)
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