Solved

Modem Connection Problem- Please Help!!!

Posted on 2002-06-16
5
152 Views
Last Modified: 2013-12-27
Thank you very much for helping.

I'm not sure if this is a modem problem, or something else, but I'll start he.

My uncle's PC's modem suddenly stopped working. It would no longer connect to AOL. I took his PC here and found that the modem wasn't putting out tones, so I replaced the modem with another 56K modem (I forget the brand, but it was not(!) a cheap Win-Modem...it was a good quality one). Though I do not have AOL, I tried signing onto it as though I was signing up for it myself (just to see if it connected properly). Sure enough, I established an immediate connection (no retries) and stayed connected until I exited the sign-on process.

One critical point: he is in a different location and needs to use different AOL local access numbers than I do.

Anyway, to my surprise, he is having terrible trouble connecting. Often it takes him 4 or 5 retries before he connects (it says at 49333 kb when it does connect, so it appears to be fast enough). Also, once connected he can easily lose the connection.

Does anyone have any idea what I might do now for him? Could it be the telephone line? (he doesn't seem to hear ant scratchiness on the line).

Thank you soooo much! :))

Marylyn  
0
Comment
Question by:marylyn27
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 17

Accepted Solution

by:
rayt333 earned 100 total points
ID: 7082717
If he is connecting at 49333 then there is not a problem with line noise, if there was much noise then his connection speed would drop to below 33600.

My guess is there is simply not enough lines to connect to AOL from his location, AOL has knack of knocking people offline in areas where there is high usage and not enough lines. There is not much you can do about this problem except switch to a better ISP.
0
 
LVL 17

Expert Comment

by:mikecr
ID: 7090248
I would have to agree. Multiple dialup attempts sounds alot like the modems are full and he is running the hunt group to find an open line. Try loading Netzero onto his computer and dialing into a different ISP and see what type of reaction you get. Kmart Blue light might also work since they are both free and your only going to use it for testing.
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7150634
Still open today, do you still need help?

If an Expert here helped you resolve this, please convert their comment to the Accepted Answer to grade and close this.  If more is needed, please provide an udpate.

Expert input with closing recommendations not only welcome but most appreciated so we can bring this to a conclusion if Asker doesn't give us an update here.

Thanks a lot,
":0) Asta
0
 

Author Comment

by:marylyn27
ID: 7150688
Thank you all very much for helping me :))

marylyn
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7150777
Thanks, Marylyn
":0) Asta
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article will step through configuring a SonicWALL appliance to utilize an internal DHCP server for Global VPN Client (GVC) hosts.  There are times when using an external (external to the SonicWALL) DHCP server, such as Windows Servers, isn’t pr…
Before I go to far, let's explain HA (High Availability) and why you should consider it.  High availability is the mechanism used to provide redundancy to any service at the same site and appears as a single service to the users of that service.  As…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question