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Printers are not working properly.

Posted on 2002-06-17
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Last Modified: 2012-05-04
Hey all, film_fantic here, having a few problems with two of my printers.  First the HP Deskjet 840C.  I recently ran out of ink and, following the chart on the HP website, bought two brand new cartriges, one colour and one black.  Ever since I've installed them into the printer, it hasn't been working all too well.  Firstly it takes ages to start printing and sometimes doesn't even start to print.  Also, when it does print, it sometimes prints a whole load of numbers and stange letters, and other times it prints the document in a totally different colour to what it should be.  Its also become unusually slow in printing out a page.  I've tried re-installing the drivers, using another printer lead and trying the printer on a different computer but the same happens each time.  The same problems are occuring on my Lexmark Z11 printer as well.
Any help would be much appreciated,
Thankyou very much,
Film_fanatic
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Question by:film_fanatic
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6 Comments
 

Author Comment

by:film_fanatic
ID: 7084522
Just an extra point here.....I am currently using Windows ME on a custom built AMD Athlon 1.4GHz computer with 256MB DDRAM and 40GB HDD. I have tried looking for updated or specific drivers, but thus far have not found any,
Thanks again,
Film_fanatic
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Expert Comment

by:slink9
ID: 7088159
It sounds like the problem here is the parallel port.  Does the 840C have a USB port?  If so, try it and see if the problem goes away.
The problems you are getting with garbage being printed is indicative of using the wrong driver (for example, a laserjet driver with a deskjet printer) but you indicate that this is not the case.
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Expert Comment

by:psx2sg
ID: 7102480
Ok, what you can do is to do a 'clean' re-install of drivers. goto 'safe mode'(hold on to the 'Ctrl'key when booting up), after bootup, goto 'control panel> system > and on the hardware device, look for printers. remove all the printers (highlight and click remove) and restart. windows will prompt 'new hardware detected'.

after installing you can try printing and see if the problem is sloved.
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Expert Comment

by:slink9
ID: 7103297
Hey psx, how about not posting an answer that has already been addressed in the original question?  How about not posting an answer at all?  Please read the answers versus comments area below.
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Expert Comment

by:parliniit
ID: 7639193
dear
u start u r computer in MSDOS mode and try folloeing command.
DIR>PRN
if it prints list of files properly. then the problem is with only u r software not with PC. if it not print well then chk for BIOS setup and chk LPT port set on EPP/ECC mode?
it will surely solve u r problem
best luck.
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