Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

HP deskjet 722 crashes in Word using book mode

Posted on 2002-06-18
3
Medium Priority
?
190 Views
Last Modified: 2013-12-15
I use the HP DeskJet 722 in 'book' mode frequently and never have a problem unless I am using MS Word (Office 2000 Professional). When I use that program, turning on 'book' mode causes Word to crash and then the System to crash.

I have visited MS seeking a solution but apparently never came up with the correct keywords.

I have visited HP but cannot find anything similar.

Can anyone help me with this? Thanks.
0
Comment
Question by:Modell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 30

Accepted Solution

by:
flubbster earned 150 total points
ID: 7096656
I had a similar problem with my HP 720 series printer. It only occurred when I went to the printer properties page to change settings prior to printing. The solution was to download or send for the driver upgrade. I chose to send for the disks which cost approximately $5 at the time. Again, it only occurred when changing properties to things like Book. Check out this support file for more info. Hope this helps.

Frank

http://www.hp.com/cposupport/printers/support_doc/bpd05785.html
0
 
LVL 30

Expert Comment

by:flubbster
ID: 7096664
Sorry, you might want this also if you decide to try the download. Check your driver version and if it is 10.1 then you need this for sure to fix the problem. If it is 10.3 then try one of the other alternate solutions. good luck.

Frank

http://www.hp.com/cposupport/swindexes/dj720c_swen.html
0
 

Author Comment

by:Modell
ID: 7097093
Thank you, Frank. When will I ever learn to make EE my FIRST stop in trying to solve a computer problem?? I updated the driver and no longer have Word crashing.
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question