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Windows Add/remove is not avail, anything java-related doesn't work, please help

Posted on 2002-06-20
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Last Modified: 2010-04-13
I am in such a pickle and I can't figure out what it is.  I cannot get anything that is remotely Java-based to run.  Windows Control panel Add/Remove is completely hosed, it just gives me the scrambled titles and a 'C&lose' button.  When I'm in IE to check the version, nothing appears in the fields where the version info should be.  When I go into anything symantec, personal FW or AV, the buttons appear but they are useless and do not do anything more than click up and down.

I get an error whenever I exit word XP and excel XP.

I am running Windows 2000 SP2 and cannot get to any Java-based website, so windows update is out.  I have about 8-hours of installations on my hard drive so i don't want to reformat.  

Is this a virus, is this a bad DLL, please someone help me with this.
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Question by:nmattern
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5 Comments
 
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Accepted Solution

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jhance earned 1460 total points
ID: 7097237
It sure sounds like at least the registry and some system DLLs are corrupt.

I'd try and run the Windows 2000 SFC utility.  It will check your system files against what they should be.

Open a CMD window and type:

C:\>SFC /SCANNOW

After you do that, run a VIRUS scan of your entire system.  Then, re-install SP2.

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by:nmattern
ID: 7097319
jhance,

I did a sfc /scannow and the first time I did it it kept on asking me for my WIN2K CDROM, I used an i386 folder network-side to install, so I kept on having to hit retry.  I cancelled 1/2 way through and restarted the PC and redid the sfc /scannow and it didn't ask for a disk just went all the way through, is this how it's supposed to act, no other windows when it was done, just back to a prompt.

It did not resolve the issue at hand.  I want to reinstall windows, but my version will not allow me to.  said only an upgrade version.

any suggestions?
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LVL 32

Expert Comment

by:jhance
ID: 7097324
It wants the CD so that it can restore corrupted files to their original condition.  If you just cancelled, you did NOT get any files recovered and SFC ended up doing nothing.

I think the /PURGECACHE option will clear the file settings and try an original scan again.  DO NOT tell it to skip files.  If it want to read the originals from the CD, there is a reason for that.

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Author Comment

by:nmattern
ID: 7097364
I did run it a second time, it asked for no files so I assumed it found the network I386.

I reinstalled windows (overinstall or whatever you wanna call it.)  it's just finishing up, I'll post when finished to tell if it helped. may be tomorrow though.  Thanks!
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by:nmattern
ID: 7107755
Not the correct solution, but probably did a lot to fix the problem.  Thanks!
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