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Canon 5100 color cartridge problem

Canon 5100
  original color tanks emptied -  replaced tanks (not cartridge)
  application software ends up with cartridge in holder is not canon color cartidge message
  but printer test prints a color bar
  sales staff claims original cartridge can not use replacement tanks must buy a new cartridge
  any comments
1 Solution
This is what I found on the Canon web-site. You will see from the description of each cartridge that the only one that will allow you replace the tanks separately is the
BC-21e cartridge. If you have any other cartridge, you must replace the entire cartridge. Hope this helps.

BC-21e Color BJ Cartridge   $52.99
Use the BC-21e cartridge/BCI-21 tanks for printing color documents. The BC-21e contains the print head unit and two replaceable BJ tanks - the BCI-21 color BJ tank and the BCI-21 Black BJ tank. When you run out of ink, you can replace either tank without replacing the cartridge

BC-22e Photo BJ Cartridge   $46.99
Use the BC-22e Photo BJ cartridge for photo printing projects. When you run out of ink, replace the entire cartridge.

BC-23 Black BJ Cartridge   $36.99
Use the BC-23 cartridge for high-speed, black only printing. When you run out of ink, replace the complete cartridge.

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