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My mouse jumps

Posted on 2002-06-22
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Last Modified: 2012-06-22
My mouse jumps!!
More than 5 times a minute, the mouse position on screen suddenly changes in a completely random way. Very often it jumps to one of the screen limits. This can happen when 'holding' an object, too. Seemingly gone, the object. One can work, but it is nervy. Used in a laptop, the mouse is OK. When left alone, the mouse position does not change. Does anybody have a clue?
Computer: XP Pro German, AMD Athlon 800 MHz, Asus AS99127F. Mouse: Logitech MouseMan Taveler optical. Using original adapter USB-to-MiniDIN and original extention cord. Drivers have been re-installed from original mini-CD.
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Question by:Webopa
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LVL 44

Expert Comment

by:CrazyOne
ID: 7100454
Could be a virurs.

Run your anti virus scanner and then cross check it with one of these free online scanners.

Online Scanners PC Magazines rating for these scanners.
http://www.pcmag.com/article/0,2997,s=1474&a=26557,00.asp

 Norton Web Services  
     Rating  = 4  
Go to this page and click on Scan for Viruses
http://security2.norton.com/ssc/vc_about.asp?langid=us&venid=sym&plfid=22&pkj=RKNYPJUIYCZRWEJGSSK

It needs to download a few file so as to activate the scan so you may see a message like this.

"The Scan for Viruses uses an ActiveX program to scan your computer. The download is approximately 1.5MB and can take about 10 minutes over a 28.8 modem.

The scan can take more than 20 minutes depending on the speed of your computer and the number of files that you have. Please do not browse away from this page unless you intend to abort the scan.
 
Downloading Scan for Viruses controls. Please wait...
 
During the download, you might see one or more messages asking if it is OK to download and run these programs. Click Yes when these messages appear.
 
Note: Scan for Viruses does not scan compressed files"
======================
 Trend Micro HouseCall  
     Rating  = 3
www.housecall.antivirus.com
"Trend Micro's free online virus scanner
In order to better serve our customers, we ask HouseCall users to register before scanning their computer.  By registering, you will receive virus alerts from our team of Virus Doctors. You will be able to unsubscribe when you receive your first email. You can also scan without registering"


The Crazy One
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LVL 44

Expert Comment

by:CrazyOne
ID: 7100465
Could be the Driver just needs to be refreshed. Open Device Manager and remove the mouse from there. You may loose the use of the mouse at this point so use ctrl+alt+del and the tab to the "Shutdown" button and then reboot.
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LVL 18

Expert Comment

by:Crash2100
ID: 7101247
does this happen in safe mode?
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Author Comment

by:Webopa
ID: 7101524
To CrazyOne: That I have a virus is improbable. A scanner, AntiVir, is permanently installed and updated.

But here some interesting info inspired by Crash2100's question: Yes, the mouse does jump in safe mode, but only each minute or so. I also have a W98SE installation. There  an A4Tech mouse installation is present. The mouse jumps as in SafeMode very seldom.
Strange: Today the mouse is better than otherwise in XP. But much more jumping than in SM and W98SE. Maybe because of a fresh boot, but I am not sure. I had noticed before that the jumping intensity varies, but I have no clue what influences this.
I had forgotten to mention that I use a DualHead Screencard, Matrox G400, with updated drivers.
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Expert Comment

by:shasgurl
ID: 7101636
i'm not sure if i'm having the same problem, but mine is similar.  my mouse doesn't jump, but my screen does.  it seems to scroll on its own - randomly.  the doggone thing is doing it right now.  i don't have to be doing anything in particular, and the screen just jumps to the top.  i scroll to the bottom and it jumps back up to the top.  i can even hold the scroll bar with the mouse and it STILL jumps where it wants to.  i have already checked for viruses...there are none.  help!
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Expert Comment

by:CrazyOne
ID: 7101688
Could be XP doesn't want to cooperate with the mouse. Try using a mouse that does not connect to the USB port and see what happens.
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Author Comment

by:Webopa
ID: 7101899
Well, I wanted the mouse I am using for design and size. But I did something along CrazyOne's thought. I unplugged the mouse from the extention cord (that goes to a USB-to-PS/2 (MiniDIN) adapter) and plugged it into a USB port normally occupied.
XP asked for the driver disk and after some seconds the mouse was up and running again.
With that the nervy jumping ended, too and the mouse now jumps as described only minutewise and in shorter distances. I can live with that.
So it will probably be the adapter that is unreliable, it was not used in the laptop.
I thank the participants.
If the points may be split between Crash2100 and CrazyOne that is fine with me.
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LVL 44

Expert Comment

by:CrazyOne
ID: 7112492
Hi Webopa

To split points you have to get Community Support to help you do this. The link for CS is
http://www.experts-exchange.com/commspt/

Just ask a zero point question and tell them what you would like to do about splitting the points. Make sure you provide them with the link to this question in your quesition so they know which thread you are wanting to do this in. :>)
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Author Comment

by:Webopa
ID: 7113105
Thanks for the tip CrazyOne.

But the problem really is not solved; it is worse than I thought. The mouse jumps less often but it still jumps.
So I ask again to the world: Does anybody know how my mouse can be tranquilized???
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LVL 44

Expert Comment

by:CrazyOne
ID: 7113688
Oh OK. I would suggest giving it some valuims. :>)

Try using a mouse that plugs into the PS2 mouse port and see what happens. The thing is that this particular mouse just may not work as should on your machine. There is a possiblity that the mouse has developed a mechanical problem or the cord that is connected to the mouse may have a defect.
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LVL 27

Expert Comment

by:Asta Cu
ID: 7135162
Have you cleaned the mouse?  Have you checked for Device Conflicts?

Have you been helped here or is more needed? Some time has passed since the last information was added, and need to confirm your status today before exploring other possibilities.

Thanks,
":0) Asta
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Author Comment

by:Webopa
ID: 7135326
CrazyOne: My old ball mouse in PS2 works - as always - fine. The problem came when the specified Logitech mouse was ackquired. I want to use this mouse if possible.
astaec: Optical mice do not need cleaning and dirty mice do not jump, they mostly stick. No device conflicts.
Generally: I actually have two such mice, one is for the laptop. Interchanging mice does not help.
I am not thinking about my jumping mouse all week, there are other things to do :-) Making a comment will get me to read it and make a response. I cannot test any suggestions between 19.7 and 13.8.
Webopa
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Author Comment

by:Webopa
ID: 7135335
Oh, maybe important:
The laptop - where the mouse never jumps - uses Win2000 and the mouse connects directly to the USB.
Webopa
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LVL 27

Expert Comment

by:Asta Cu
ID: 7135924
What else is using Com1, IRQ that the serial mouse you wish to use is using?

Com1 and Com3 share IRQs .... without knowing more about your setup, tough to discern.

HOW TO: Manage Devices in Windows XP (Q283658)
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q283658

Troubleshooting Device Conflicts with Device Manager (Q310126)
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q310126

Perhaps you have your onboard BIOS com port activated and not needed.

Asta
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Author Comment

by:Webopa
ID: 7142960
The mouse has an USB connector plugged into a PS2 adapter that goes into a PS2 socket. Plugged into a USB socket the mouse jumps less. Thus COM1 (I think) is irrelevant. There are no hardware conflicts at all, but there is an unknown parallel device under Other devices, but that has never caused trouble before.
Webopa
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LVL 44

Expert Comment

by:CrazyOne
ID: 7143246
>>>unknown parallel device under Other devices

Does it say what it is? Have you tried to remove it. It may be interfering with the mouse.
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LVL 27

Expert Comment

by:Asta Cu
ID: 7143261
On one of our systems with XP and USB mouse, had a problem as well, though intermittent, and this helped me resolve it.  Since it took quite some time and research, I'll include the links that helped me work through this troubleshooting process, in the hopes it will help you as well.

Computer Hangs if USB Selective Suspend Option of USB Mouse Is On (Q317673)
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q317673

Enable Wake from Standby-USB Mouse
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q280108

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q310496

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q282195

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q294292

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q310697
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LVL 27

Expert Comment

by:Asta Cu
ID: 7289247
Hopefully you've already been helped, and this question remains open today for your next action.  If you've been helped, please convert that expert's comment to the answer to grade and close this.  If more than one helped you resolve this, request a Point Split via a zero point question in the Community Support topic area with details and this question link (URL).  

This may interest you, if not already done, follows.

Windows XP Service Patch 1 (CRITICAL UPDATE) was available using WindowsUpdate recently (huge), more information and links about there here, if you're not already aware.

CD Options here:
http://www.microsoft.com/windowsxp/pro/downloads/servicepacks/sp1/ordercd.asp
Microsoft Windows XP Service Pack 1 Installation and Deployment Guide
http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/spdeploy.asp

Windows XP Service Pack 1 information
http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/default.asp
 
Internet Explorer 6 Service Patch 1 (CRITICAL UPDATE) was available from WindowsUpdate yesterday and highly recommended to fix significant problems.  You may wish to check WindowsUpdate directly.  Some more insights about these updates here:

http://www.microsoft.com/windows/ie/default.asp
http://www.microsoft.com/windows/ie/evaluation/ie6sp1.asp
The following link shows you the list of fixes included in IE 6 SP1
http://support.microsoft.com/common/canned.aspx?R=d&H=List%20of%20Fixes%20in%20Microsoft%20Internet%20Explorer%206%20SP1&LL=support&Sz=kbIE600sp1fix&Fr=&DU=&SD=GN&LN=EN-US&CND=1&VR=&CAT=&VRL=&SG=&MaxResults=150

If more is needed, please let us know.
Good luck,
":0) Asta
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Author Comment

by:Webopa
ID: 7291332
My XP has gradually updated automatically via the internet.
My mouse still jumps long, sudden jumps.
I can live with it.
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LVL 27

Expert Comment

by:Asta Cu
ID: 7291497
I highly recommend and agree with CrazyOne to remove the phantom port (unknown parallel port), reboot and check.

I recall reading that some Logitech Optical Mouse software versions conflict with this OS, and may not be needed, or should be updated.  Wish I had more time, but swamped today.
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LVL 27

Expert Comment

by:Asta Cu
ID: 7291523
Logitech suggests you put the device at least 8 inches from your computer, monitor, or other electromagnetic emitter ... and good reviews here:
http://www.hardwarecentral.com/hardwarecentral/reviews/3263/1/
I assume you've checked the Batteries, tried replacing them and hit the connect button on the receiver?

Jumping mouse actions to me has typically meant a conflict and in another cordless Logitech Mouse, when the batteries were low and/or the receiver was moved too far, it would also jump and act up eradically.  Replacing the batteries, not using their software and hitting the connect button has resolved this problem for me many times.

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LVL 27

Expert Comment

by:Asta Cu
ID: 7291545
I'm not sure this is the software for your exact mouse, but does reflect XP compatibility and fairly new release..
http://www.logitech.com/index.cfm?page=downloads/software&CRID=320&contentid=4986&countryid=19&languageid=1
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LVL 27

Expert Comment

by:Asta Cu
ID: 7291554
USB Mouse Doesn't Function When Coming out of Suspend Mode in Windows® XP
Customer Support Document # 4561
Updated: 5-8-2002  
 


This document is written with the assumption that the user has a general understanding of basic Windows® commands in order to perform the procedures detailed below. For assistance with these procedures, please consult the Microsoft Windows manual, or online help system.

Logitech has identified an issue with corded mice attached to the USB port of the systems running the following configuration:

Windows XP
Pentium IV microprocessor
Intel 845/815 chipset
When you connect a corded USB pointing device to one of these systems, the pointer may not move after the system has performed a wake up from suspend. Use one of the two following workarounds.

Option 1:
Go into the systems BIOS power management setting and change the Suspend mode option from S3 Suspend to S1 Suspend. Please consult your system documentation or system vendor for more information on accessing and changing settings in the system BIOS.

Option 2:
If your system supports a PS/2 mouse and your Logitech pointing device supports a PS/2 connection, move the connection from the USB port to the PS/2 mouse port. If you are unsure if your mouse support PS/2 port operation, click here to view a connection matrix.

http://www.logitech.com/index.cfm?page=support/products/document&CRID=320&contentid=4561&contentid2=4986&showalldocuments=0&countryid=19&languageid=1

Standard Diagnostics on Logitech® Mice Under Windows® XP
Customer Support Document # 4576
Updated: 5-8-2002
http://www.logitech.com/index.cfm?page=support/products/document&CRID=320&contentid=4576&contentid2=4986&showalldocuments=0&countryid=19&languageid=1
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LVL 27

Expert Comment

by:Asta Cu
ID: 7291578
The last link above, also includes this note, which sure sounds related....
Installing third party video drivers can cause the Windows XP mouse pointer to not move or behave erratically. It may also cause video corruption (i.e. mouse pointer destroys screen elements). To test if the video drivers are the cause of the issue, try using the MSCONFIG utility or the "Windows Advanced Options Menu" described above to boot in VGA mode. If the mouse works correctly in VGA mode, please contact your video card manufacturer.
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LVL 44

Expert Comment

by:CrazyOne
ID: 7291658
I thank there is something wrong with the mouse. I use a Logitech Optical mouse, using the PS2 adapter and haven't had any problems with it for the two plus years I have had it. It is the most reliable and durable mouse I have ever used.
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Expert Comment

by:slateblu
ID: 7759193

No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:

- Answered by: Crash2100 and CrazyOne (as requested by webopa)
- Place in PAQ


Please leave any comments here within the
next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!
Thank you,
FYI POPUP ADS BYTE...
SB
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Author Comment

by:Webopa
ID: 7839763
My mice (I have two of them) still jump as described.
I think it is a mouse hardware problem.
No one solved the problem; I think no points should be awarded.

Thanks for trying, all!

Webopa
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Accepted Solution

by:
modulo earned 0 total points
ID: 7860686
PAQ'd and points refunded

modulo

Community Support Moderator
Experts Exchange
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