?
Solved

98SE Will Not Boot

Posted on 2002-06-22
11
Medium Priority
?
182 Views
Last Modified: 2010-04-26
I have a client who has a 98SE machine and a Road Runner internet connection.  The last time I rebuilt his OS, it was working fine.  He called today and said it goes to the Windows clouds screen with the alternating blue bar at the bottom of the screen and eventually freezes there.
It will boot in safe mode.  I had him run SFC and it came up with the following files corrupt (with many more).
MSCAT32.DLL
MSNP32.DLL
MSSIGN32.DLL
SOFTPUB.DLL
CRYPTUI.DLL
CRUPTNET.DLL
CRYPTXT.DLL
MSOSS.DLL
He says he ran his Norton (which is automatically updated) recently and it found nothing.  This happened between last night and today.  What suggestions does everyone have for when I go over to his house at 2 pm EST on Sunday?
0
Comment
Question by:slink9
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +2
11 Comments
 
LVL 7

Expert Comment

by:sorgie
ID: 7101279
either replace the bad files using SFC or try installing SE over itself to replace any bad files. If he has internet software installed check if any of the corrupt files belong to that software.
0
 
LVL 7

Expert Comment

by:sorgie
ID: 7101281
Also I would run virus scan yourself when you get there!
0
 
LVL 17

Expert Comment

by:mikecr
ID: 7101757
If you virus scan, do it from a boot disk that you create on another computer other than that one. Run scandisk from a command prompt before going into Windows to see if you have any drive corruption on the disk that could be causing the problem.
0
Veeam Task Manager for Hyper-V

Task Manager for Hyper-V provides critical information that allows you to monitor Hyper-V performance by displaying real-time views of CPU and memory at the individual VM-level, so you can quickly identify which VMs are using host resources.

 
LVL 23

Author Comment

by:slink9
ID: 7101798
I was thinking about disk corruption.  I was also thinking that maybe it is just that the network card is bad or the internet connection has gone out.  I will know in a few hours.
0
 
LVL 23

Author Comment

by:slink9
ID: 7102185
Here was the solution.  I will accept one of the comments if the feeling is that it led up to it.
I tried a virus scan and was told that the owner had done a scandisk.  Neither were indicative of any problems.  I removed the NIC card, no help.  I removed the sound card, no help.  I reset the video driver to standard VGA, no help.  I then moved the video card to another slot, no help.  I then remembered something I had read here about resetting the BIOS to defaults and thought it was worth a shot.
After resetting the BIOS, the system booted in normal mode and reinstalled all of the components (serial, parallel, IDE, etc) and started operating normally.  I then put in the sound card and the NIC card.  It had a problem again.  I took out the NIC and everything booted okay.  I then put the NIC back in another slot and all was well.
I still have no idea what exactly fixed this.  I do know that resetting the BIOS started me down the right path.
If either of you believe you gave some advice that led to this, let me know.  Otherwise I will ask that the points be refunded and this question PAQ'd.
0
 
LVL 17

Expert Comment

by:mikecr
ID: 7103370
I bet the network card was installed in a busmastering slot and that may have caused the problem that you experienced. You probably semi-resolved it by resetting the bios and allowing it reallocate IRQ's again.
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 7117428
Hmm, those files it reported as corrupt are all (to the best of my knowledge) IE related files (the crytp*.dll for example).  Strange that a BIOS reset fixed it, but hey you never know...we are dealing with Microsoft, and their fine product Win98... :)

-dog*
0
 
LVL 23

Author Comment

by:slink9
ID: 7117473
Does anyone deserve the points or should I request a PAQ?
0
 
LVL 7

Expert Comment

by:sorgie
ID: 7118467
I would say you did a great job on your own!
Why it worked?? Well it's a computer and we all know they have a mind of their own.. For a stupid machine that we are told only understands 1's and 0's there pretty crafty!!!

regards
0
 
LVL 23

Author Comment

by:slink9
ID: 7118584
Sounds good to me.  Requesting PAQ and points refund.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 7118592
Points refunded and placed in PAQ>

Computer101
E-E Moderator
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Suggested Courses
Course of the Month15 days, 16 hours left to enroll

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question