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98SE Will Not Boot

Posted on 2002-06-22
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Last Modified: 2010-04-26
I have a client who has a 98SE machine and a Road Runner internet connection.  The last time I rebuilt his OS, it was working fine.  He called today and said it goes to the Windows clouds screen with the alternating blue bar at the bottom of the screen and eventually freezes there.
It will boot in safe mode.  I had him run SFC and it came up with the following files corrupt (with many more).
MSCAT32.DLL
MSNP32.DLL
MSSIGN32.DLL
SOFTPUB.DLL
CRYPTUI.DLL
CRUPTNET.DLL
CRYPTXT.DLL
MSOSS.DLL
He says he ran his Norton (which is automatically updated) recently and it found nothing.  This happened between last night and today.  What suggestions does everyone have for when I go over to his house at 2 pm EST on Sunday?
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Question by:slink9
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11 Comments
 
LVL 7

Expert Comment

by:sorgie
ID: 7101279
either replace the bad files using SFC or try installing SE over itself to replace any bad files. If he has internet software installed check if any of the corrupt files belong to that software.
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LVL 7

Expert Comment

by:sorgie
ID: 7101281
Also I would run virus scan yourself when you get there!
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LVL 17

Expert Comment

by:mikecr
ID: 7101757
If you virus scan, do it from a boot disk that you create on another computer other than that one. Run scandisk from a command prompt before going into Windows to see if you have any drive corruption on the disk that could be causing the problem.
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LVL 23

Author Comment

by:slink9
ID: 7101798
I was thinking about disk corruption.  I was also thinking that maybe it is just that the network card is bad or the internet connection has gone out.  I will know in a few hours.
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LVL 23

Author Comment

by:slink9
ID: 7102185
Here was the solution.  I will accept one of the comments if the feeling is that it led up to it.
I tried a virus scan and was told that the owner had done a scandisk.  Neither were indicative of any problems.  I removed the NIC card, no help.  I removed the sound card, no help.  I reset the video driver to standard VGA, no help.  I then moved the video card to another slot, no help.  I then remembered something I had read here about resetting the BIOS to defaults and thought it was worth a shot.
After resetting the BIOS, the system booted in normal mode and reinstalled all of the components (serial, parallel, IDE, etc) and started operating normally.  I then put in the sound card and the NIC card.  It had a problem again.  I took out the NIC and everything booted okay.  I then put the NIC back in another slot and all was well.
I still have no idea what exactly fixed this.  I do know that resetting the BIOS started me down the right path.
If either of you believe you gave some advice that led to this, let me know.  Otherwise I will ask that the points be refunded and this question PAQ'd.
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LVL 17

Expert Comment

by:mikecr
ID: 7103370
I bet the network card was installed in a busmastering slot and that may have caused the problem that you experienced. You probably semi-resolved it by resetting the bios and allowing it reallocate IRQ's again.
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LVL 16

Expert Comment

by:Kyle Schroeder
ID: 7117428
Hmm, those files it reported as corrupt are all (to the best of my knowledge) IE related files (the crytp*.dll for example).  Strange that a BIOS reset fixed it, but hey you never know...we are dealing with Microsoft, and their fine product Win98... :)

-dog*
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LVL 23

Author Comment

by:slink9
ID: 7117473
Does anyone deserve the points or should I request a PAQ?
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LVL 7

Expert Comment

by:sorgie
ID: 7118467
I would say you did a great job on your own!
Why it worked?? Well it's a computer and we all know they have a mind of their own.. For a stupid machine that we are told only understands 1's and 0's there pretty crafty!!!

regards
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LVL 23

Author Comment

by:slink9
ID: 7118584
Sounds good to me.  Requesting PAQ and points refund.
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LVL 1

Accepted Solution

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Computer101 earned 0 total points
ID: 7118592
Points refunded and placed in PAQ>

Computer101
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