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Problem with Cable Modem/Router and AOL Instant Messenger

Posted on 2002-06-23
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Last Modified: 2013-12-14
Hello...Thanks for taking the time to read about my issue. About a week ago, I installed a Siemens SpeedStream 2602 2-Port Router to share my Comcast broadband connection with Toshiba cable modem between the 2 computers in my home. One of the computers has Windows XP Professional installed, the other has Windows 2000 Professional. The installation and setup was flawless for the most part...the connection seems to be shared OK, and I still have access to all of the applications I would normally use, such as Internet Explorer and MS Outlook. However, I have noticed one issue which I have been unable to resolve. My siblings and I use AOL instant messenger on both of the computers, and each one has developed the same problem. Instant Messenger seems to be exceedingly slow in "refreshing" the buddy list window, meaning that if someone puts up an away message or signs on or off, it can take as few as 3 or 4 minutes or as many as 30 minutes for the change to show up in the window. I've tested this several times by putting my own screen name on my buddy list, and by putting up away messages on my XP account and then going to check from my sister's screen name on the 2000 account. I don't have the problem when using the actual AOL 7 software, but since only one of us can be signed on at a time, that is not much of a solution. I originally thought that the solution to my problem might lie in the firewall settings for the router, but even after I used the browser-based setup pages to turn off the firewall, the problem continued. Does anyone have any ideas for something else I could try? Your help would be greatly appreciated!

Thanks!

Danny Hammond
hammond@ku.edu
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Question by:dhammond-ku
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The--Captain earned 200 total points
ID: 7103043
You probaly need to adjust a timeout setting in AIM - ICQ will exhibit the same behaviour when placed behind a firewall (yeah, I know you said you turned it off, but you must be running some sort of translation scheme if you are sharing 2 computers on 1 IP).  What is happening is that the AIM server is attempting to contact your machines to tell them about updates, but the messages never get through due to the router - instead, your AIM client has to ask the server every so often who is online, etc, and your AIM client is not doing that often enough.

Or so it seems to me.

BTW, welcome to EE.

Cheers,
-Jon
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Author Comment

by:dhammond-ku
ID: 7192642
Thanks a lot...I'm not sure if it was my constant tweaking or something with the AIM servers, but it does appear to be working perfectly now. Sorry it took so long for me to get you the points.

Thanks!

Danny
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LVL 16

Expert Comment

by:The--Captain
ID: 7194643
No problem - glad to hear it's working for you (I had the same problems wayyyyyy back when I dropped my firewall in for the first time).

Cheers (and thanks),
-Jon
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