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Windows Installer Popup in Win 2000 Pro

Posted on 2002-06-24
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Last Modified: 2007-12-19
I run Windows 2000 Professional with two users.
After a messed up installation of a program that I have manually completely uninstalled, I still get anytime I start windows:
A first popup "Windows Installer preparing to install"
A second popup "User System has previously initiated an install for product "Stomp Backup MyPC"
A third popup "Stomp Backup the feature you are trying to install is on a network resource unavailable"
It is unavailable because I have manually uninstalled everything.
How can I get rid of these popups???
Thank you for your help,
Daniel Bessis
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Question by:dbessis
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by:jmiller47
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It is actually unavailable because the source files cannot be found.

MSI (MicroSoft Installer) which this was installed with  has many good features but some bad also. You found one of the bad features.

MSI installations have the ability to remember where you installed an application from. If the program thinks that something is corrupted, missing or you tell it to repair, remove or chnage itself, it goes back to the original source files and tries to do whatever is need for that situation.

First, Find out how the application was installed.

Second, make sure that the media, whether it was a network share, CDROM, setup file on the desktop, etc... is in the exact same place as it was when you installed it. If you copied the CDROM to a network share and installed the application from there, then make sure a copy of the CDROM is in the exact same place and available on the netwrok from the client.

Restart Windows and let the installation program do it's business.

Go to Control Panel> Add/Remove Programs and try to see if the application shows up there. If it does, then uninstall it. If it doesn't, reinstall it and then uninstall it.

This should do the trick.

I hope this helps.
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by:dbessis
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Unfortunately the program was installed from a downloaded file. If run the installation program, it reinstalls a working version BUT I still get the popups.
Everything of the OLD program has been deleted manually.
There must be a file where MSI looks to take instructions to run. Where is this file? I can delete it and MSI will build a new one or I can edit it and remove any instruction that has to do with Stomp Packup MyPC.
Thank you for your help,
Daniel Bessis
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by:CrazyOne
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A lot of programs will list an install to finish running at a restart in one of these keys. Usually under the RunOnce key.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Runonce

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices-

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
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by:dbessis
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I vaguely remember to have deleted a key"Stomp.msi"
dbessis
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by:jmiller47
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By the way, just deleting the files of a program that was installed using an MSI is not a good idea. If you were to have MS Office XP installed and went in and deleted the PPoint.exe file which runs Powerpoint, It would automatically restire that file from the installation point. Therefore, you must make sure to uninstall the application instead of just deleting files and registry settings.

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by:dbessis
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jmiller47,
I could not uninstall the program. I went to the registry and deleted ALL keys referencing to the program. I did not know anything about MSI. Is MSI a program that controls in the background the installation? Should one run MSI to uninstall a program that cannot be uninstalled with Add/Remove programs?
Thank you for your help,
dbessis
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by:dbessis
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CrazyOne,
I checked all your list to no avail.
Thank you,
dbessis
P.S. Where does MSI stores information for the installation of a program? It should be in a file*.msi?
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by:jmiller47
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The actual MSI file is a part of the installation files. It is a database which holds all of the information about the installation, repair, and removal process. This file is included as part of the setup that you downloaded. Therefore, running the MSI file you just start the setup process.

Have you tried any of the suggestions above?
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by:dbessis
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jmiller47,
I tried ALL of them to no avail.
The Windows install is asking eeach time I start the computer for the file"backup.msi", telling me it cannot find it. I have deleted that file.

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Expert Comment

by:Adam Leinss
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Try the Windows Installer Cleanup Utility:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q238413
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by:dbessis
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aleinss,
I do not think it is a good idea. This program cleans ONLY Microsoft listed programs.
Thank you for your help,
dbessis
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by:Adam Leinss
Comment Utility
I installed the utility on my own system and it gives the option to remove all programs that were installed using the MSI technology.  If you read the article you can see that it can be used for any products utilizing the MSI format, not just Microsoft ones.

In fact, I make my own MSI files using Prism Deploy.  The format is the same as Microsoft's.
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by:jmiller47
Comment Utility
aleinss,
I was going to comment earlier and thank you for pointing out this utility. I guess I never finished the comment. Anyways, I think this is a great utility for any admin to have. Thanks again.

dbessis,
I installed the Utility and it does list any MSI installed application, even Lotus Smartsuite. This should fix your problem if the above recommendations did not work.
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by:dbessis
Comment Utility
I am going to try it.
In the mean time, I discovered that msiexec.exe has so many switchs, but it does not seem that there is one that allows to edit the file where the information that calls msiexec.exe is stored.
I renamed the file mobsync.exe (probably called by msiexec to find the missing and deleted backup.msi file)and now the popups do not appear anymore. However this is a solution that I dislike because I may need mobsync.exe for other duties.
Thank you for your help,
dbessis
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by:jmiller47
Comment Utility
Why did you do something to mobsync.exe. I don't really understand...

There are many MSI editing packages but most of them cost quite a bit of money. If you are interested in picking one up, let us know and we can make some suggestions.
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by:dbessis
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jmiller 47,
When I get the popups, I got to Task Manager and check for the program running. I see only one program running called "Backup MyPC" Clicking on it brings immediately the executable behind it: it is mobsync.exe.
Effectively, renaming mobsync.exe kills all the popups.
What I suppose: msiexec.exe calls the file "backup.msi" because it cannot find it, it then calls mobsync.exe that is supposed to look through all the network to find it.
Thank you for your interest,
dbessis
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by:dbessis
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To all,
No way to install Msicuu.exe. I get the popup:
"Another installation is in progress. You must complete that installation before continuing this one"
So I am back where I was. The circle is closed!
I increase the number of points.
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by:Adam Leinss
Comment Utility
Wow, whatever you installed was a demon program!

Try deleting the following key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress]
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Author Comment

by:dbessis
Comment Utility
What happened is the following.
I was trying to upgrade my Backup program. When the computer rebooted after the installation, instead of logging to the SAME user where I started the installation,I logged to a different one. So the installation did not complete. When I realized the mistake, it was to late and since then,wherever I log first or second user, I am in trouble.
dbessis
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by:jmiller47
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Then it is probably a profile issue. Can you do the following? Some situations would not allow you to do the following so if you are worried about losing data specific the the two user profiles in question, please do not proceed.

Log in as the Administrator, (Who I am assuming this problem does not happen to), copy the profile from Administrator to C:|Documents and Settings\Default user with Everyone as the group permitted to use the profile.

Delete all other profiles.

Log off and log on as one of the users who were having problems. If the Administrator account was OK in the first place, then this should fix your problem right away.
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by:dbessis
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aleinss,
You must be right.
I deleted the key InProgress. Rebooting, the key was back with ALL the subkeys in the same order including the Backup subkey that seems to be impossible to delete for ever.
Thank you for your help,
dbessis
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Expert Comment

by:Adam Leinss
Comment Utility
Did you try removing the key, then installing the cleanup utility immediately to see if you could clear out the bad vibes?
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Author Comment

by:dbessis
Comment Utility
aleinss,
I am going to try all suggestions. However, I am leaving to overseas in few hours and could not during the next  few days test anything.
Goodbye
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by:jmiller47
Comment Utility
We hope to hear from you when you return. Have a good trip!
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Author Comment

by:dbessis
Comment Utility
To all,
I have reformated the hard Disk and installed Windows XP Professional. I have no more any problem.
Thank you for your help,
dbessis
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