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veritas problem with ntvdm

Posted on 2002-06-25
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Last Modified: 2010-04-13
When starting veritas on a windows 2000 server we are unable to get the setup.exe to execute instead this just hangs under ntvdm and no other 16 bit applications can be started until that ntvdm is killed.  How is this happening and how can it be resolved so that we can run and setup veritas?
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Question by:chooser
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Expert Comment

by:jmiller47
ID: 7108079
What version are you using?
What model server are you running it on?
Do you have the latest Microsoft Updates such as SP2 installed?
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LVL 63

Expert Comment

by:SysExpert
ID: 7108134
Are you logged in as administrator ?
You probably can not install if not.

Also - Check the Veritas site. They have a good knowledge base !

I hope this helps !
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Author Comment

by:chooser
ID: 7109322
jmiller47:

Newest version of Veritas 8.6
Running on Dell Poweredge 4400
Windows 2k service pack 2 is installed

-----------------------------------------
SysExpert:

Yes we are logged in as administrator
Veritas...if you look on thier site there is like 12 people that have posted and Veritas is not responding to them.  We also have a post in there as well.
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Thank you both for your responses sorry it took me so long to reply I have been swamped over here.


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Author Comment

by:chooser
ID: 7110987
The solution we found to this problem was to come in after hours and shutdown all services running on the 2k machine in question.  After doing this we were able to run Veritas and do the install.  Upon completion of install and setup we rebooted and all the services returned to normal.  Issue is resolved.  I am still upset that there was no help from Veritas on this one and that there were multiple postings on thier site with people that had this problem.  What I did I dont constitute as a fix but more of a work around but it got the job done.
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LVL 7

Expert Comment

by:jmiller47
ID: 7111500
Make sure that you express your concern and what you did to get you back up and running again to Veritas. It will probably go on deaf ears, but it may do some good for others or lead them in a new direction for a fix...

Glad you go it to go though...
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Author Comment

by:chooser
ID: 7130653
Thanks.  I will post on Veritas with my own solution and maybe they will do something about it.  How do you get points back if you answer the question yourself?
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LVL 63

Expert Comment

by:SysExpert
ID: 7130674
Either delete the question or goto community service and post a Q asking to resolve this.

I hope this helps !
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LVL 7

Expert Comment

by:jmiller47
ID: 7130743
Make sure to link back to this question in Community Support so that they know what question to work with.
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Expert Comment

by:netwiz562
ID: 8963154
---- CLEAN UP ----

chooser,
No comment has been added lately (382 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: [ PAQ/Refund ]

Please leave any comments here within the next seven days.

¡PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

------------------------------
Rajiv Makhijani
EE Cleanup Volunteer
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PashaMod earned 0 total points
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Question closed and points refunded

PashaMod
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