HP Scanner cannot initialize
Posted on 2002-06-25
I have a problem with my HP Scanner, model C7670A. I hope you can help.
My system is a Dell GX150, with 190 MB RAM, Windows NT 4.0, SP6, 10 GB HD. Pentium 3, 1 GHz CPU,133 FSB. On-board sound and graphics.
The scanner is connected to the PC via an Adaptec 2940AU SCSI controller card. It is detected in the SCSI BIOS and is also listed in the SCSI Adapters applet in the control panel. The problem occurs when I launch the HP Precision Scan Pro 3.02 software, where it reports an error, "Sorry, scanner could not be initialized (Scanner not found)."
Also, connected to the SCSI card is a Yamaha CRW2100S CD Writer which works fine. Under the Advanced Configuration Options, in the SCSI BIOS the SCAM Plug and Play Support is disabled.
I had previously been using an Adaptec 2904 SCSI card but this is a very cheap card and only works reliably with one device.
Apparently, this a known problem but there would appear to be no known fix, just trial and error.
Looking forward to a reply.