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Reinstall Woes - no modem works

Posted on 2002-07-03
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Last Modified: 2013-12-27
Recently I needed to reinstall my OS on my newest comp, a
1.7 gig Athlon. To my suprise the internal modem was not
found (USR 2976 voice) and no amount of trials would make
it work.

Then I tried an external 56K USR modem that worked flawlessly on another Athlon. It too would not work. Have installed from the USR web site mdmusr01 which is to be
used specifically with this modem.  

It says the modem is functioning but when I attempt a
connection it says: Error 797 - The connection failed because the modem (or other connecting device) was not found. Please make sure that the modem or other connecting
device is installed !

The modem is on com 1

I get similar things when attempting to install and use the internal modem (USR 2976). At one time this modem DID
work, as shipped to me with no problems whatever.

Now nothing works period !!! I am using Windows 2000 Professional.

The computer was made by United Micro and beleive me their
tech support is the pits ! I have emailed USR about it but
have had no reply as yet. The comp uses an Abit KG7 motherboard with 1.5 gigs of DDR ECC Registered ram.

Anyone have any suggestions what is keeping either of these modems from working ? I would assume with an install
that they would immediately function - not so for either one of them. Never had a modem fail under these circumstances and I own two other computers - one being an
old Pentium Pro, which I am using at the moment with an
OLD USR 28.8 internal modem and which is detected all day
long - even on a reinstall.

Any suggestions are welcomed, however I'd hope not to see
the need to open the case as I am physically challanged
due to having MS.

Thank you
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Question by:HMCS
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by:sorgie
ID: 7130878
did the internal modem work before with 2000pro?
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by:sorgie
ID: 7130882
If you have the 2K drivers, try creating a folder and copy the drivers to it. boot to safe mode and remove all modem enties. reboot and see if it recognizes the modem. Then point to the folder for driver installation
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Author Comment

by:HMCS
ID: 7131006
Internal modem worked fine and the external one works fine
on another Athlon here without any problems & also an ancient Pentium Pro. (all with W2K BTW)

Will try the safe mode & see what happens. BTW that external modem on another machine was seen on install and I
never had to do anything but use it.

I have tried SEVERAL installs of W2K and at no time are the modems seen or installed to working order - by all
rights it should. Beleve me I have tried to MAKE them work, without the least bit of success to date.

Additionally - drivers were put on a floppy for installs but will try in safe mode with drivers on the comp itself and see.
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by:Chicko
ID: 7133448
In event viewer, do the Application and System logs mention any errors? If so check out www.microsoft.com/technet and look up the errors.

You do not need to install the modems to get them to half work.

If you know the comm port the modem is plugged into then open a hyper terminal session to that com port, sometimes hyper (****) terminal wants a modem, just skip through the inital setup crap and open the comm port.

if it opens the port correctly, type in AT&V , this will list the modems current config. Let us know what happenes.

If it doesn't open the port correctly then that is the issue. The OS or the BIOS are stuffing about with the comm ports.

hmmm, let us know what happens, that will stop me rambling on about all the possibilites.
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Author Comment

by:HMCS
ID: 7141308
Could not get the hyperterminal to work BUT after this I
did get BOTH the external 5686 AND the external 2976 to
work on this computer by installing in a second partition
Windows XP. Later I did get the 5686 modem to work on W2K don't ask me
how cause I have no idea ! Still the internal 2976 refuses
to work and originally when shipped it DID work with W2K,
which is the operating system I wish to use with this comp.

On XP the 2976 is located on com 3 - on W2K it is com 1, the same as the external one. I have not been able to change the port, as I am allowed to do in XP.

If I could just change the port, then I might have a chance of it working. I wish I had noticed the settings and
port on this comp when I had the original install of W2K on
it. That might have saved alot of time.

For the present time the only solution is to use an external modem on W2K and use the internal 2976 when I wish
to boot to XP (I hate XP btw) ! Modem problems are NOT a thing I have ever experienced in my 6+ years of computing.

Any and all suggestions are welcomed at this point !
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by:Asta Cu
ID: 7141841
That's really strange, since com1 and com3 share the same settings.  Listening.
Asta
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by:Asta Cu
ID: 7141860
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by:Asta Cu
ID: 7141864
Here's the most current W2K driver download:
http://www.usr.com/support/s-modem/s-modem-oem-downloads.asp

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Author Comment

by:HMCS
ID: 7142335
I have that exact driver & still nothing. That internal one
does'nt work ! I dont think it will ever work & so I'm going to be happy with using an external modem on the W2K
side and use the internal one when I am on XP - that's all
I can do at this point in time - probally will replace the
internal one with a NON OEM modem for sure !!!!
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Expert Comment

by:rid
ID: 7142627
Internal modems tend to create problems. Sometimes due to conflicts with existing, active COM ports on the MB (COM1 and COM2) when they hog the resources they need like IRQ and even I/O address.

In this case I'd suggest getting rid of the internal modem and use the external, OR, if you prefer not to work on the case, disable the on-board COM ports in BIOS to free resources for the internal modem. It could help here.

Regards
/RID
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Author Comment

by:HMCS
ID: 7158643
The only solution is to forget that internal modem and use the external one or at least until some solution is found.
It is not worth my time to get acid indigestion about something that might never work again.
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