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Cannot synchronize with Exchange 2000 server using outlook!

Posted on 2002-07-03
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Last Modified: 2010-03-05
Can anyone help?

I have 4 users out of 25 who cannot synchronize with exchange.  Some background info:

The users are set up to dial into our server and login using a RAS setup.  They are using Windows 2000 Pro and Outlook XP(although the problem still occurs in outlook 98).  They establish a connection first and then load outlook in offline mode and click send an recieve.

21 of the users do this fine, 4 cannot sync ever over dial up, If I connect the 4 over the LAN via network cable it works.

After all my testing and reading I still have not come close to getting it working.  I have one theory and that is that it is related to the Laptops.  The 4 users that have the problems all have Toshiba TE2000 laptops. All other users have Toshibas of various models.

What should I be looking at on these laptops to fix this problem?? Any ideas, comments, guesses ANYTHING! would be great.

Thanks in advance

Carl
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Question by:Carlk1
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LVL 10

Expert Comment

by:kevala
ID: 7128678
Any errors when they try to synch up?
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Author Comment

by:Carlk1
ID: 7128748
Yeah sorry should have mentioned,

Unable to communicate with exchange server.

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LVL 10

Expert Comment

by:kevala
ID: 7128777
Hmmm...okay, the users are establishing a connection first, but they cannot contact the Exchange server....

at the time these four users are trying to synchronize, can they ping the Exchange server by NAME?

Try modifying the host file to add the i.p. address and name of the Exchange server.

in the hosts file,

127.0.0.1    LocalHost
I.P. address   Exchange server name

Try adding the ip address of the Exchange server under the loopback address on the next line, then tab over and type in the Exchange server name, restart the laptop and try again. MAKE SURE you have name resolution of the Exchange server from these four clients......

Worth a shot if you haven't already.....
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Author Comment

by:Carlk1
ID: 7128901
Nice suggestion

I have tried that, I can get DNS resolution just no synchronization in exchange.

Thanks
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LVL 10

Expert Comment

by:kevala
ID: 7129019
can another working user logon to one of the problem laptops and sync?

Have you tried giving them a new mailbox?
Does it matter where they RAS in from?
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Accepted Solution

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Carlk1 earned 0 total points
ID: 7129023
Thanks for your help guys but I think I have fixed the problem, it appears it was to do with the standard build\image of the laptop.  I used a normal Win 2K CD and then just added a few of the Toshiba drivers and it now works.  So i'm thinking A hotfix or driver etc. was the problem.


Cheers

Carl
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