Lexmark X73 All-In-One Printer/Scanner
Posted on 2002-07-08
I purchased a Windows XP machine bundled with a Lexmark X73 AllInOne printer/scanner. I wish I had never seen the thing. I have been unable to get the thing working, and have had very little help from the seller (PC World), their helpline or Lexmark.
Basically, when going through the installation, I get to the point at which it asks me to connect the USB cable. Then nothing. There is no "OK" (or similar) button on the dialog, and nothing happens when you wait. If I force the dialog closed, I am then taken to the driver setup screen where I am asked to check that the printer is connected, turned on and the cable not damaged. I can't get past here.
I have tried various other methods of installing it, and have actually managed to have the printer and scanner shown as being connected. But I then continue to get communication error messages, and cannot actually use either.
When plugging in the USB cable, the hardware is not auto-detected and the "add new hardware wizard" is not launched.
At every stage described above, if I check the USB hubs/controllers within the device manager, it recognises that something has been attached, but that something is always an "unknown device".
I am now getting really frustrated, and I am ready to kick the thing all the way back to the store that I bought it from.
I have had one of the guys on the helpline tell me, in contradiction to what everyone else has said, that it will not work straight from the box with XP. He said that he was looking at the Lexmark website, and it said that the "X73 setup version 3" should be used, apparently downloadable from the website. I have not been able to find this.
Can anyone help me get this printer/scanner working please? Any advice would be greatly appreciated.