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Hang XP

Posted on 2002-07-09
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Last Modified: 2012-05-04
A friend has installed xp on his oem packard bell. Everything works fine untill he add his Philips cdrw1600. On boot up the system hangs on the WinXp logo. I can get in on safe mode and have tried (using msconfig) to do an absolute minimal boot, put it still hangs. Any ideas/sugestions?



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Question by:cwhitby
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10 Comments
 
LVL 22

Expert Comment

by:Adam Leinss
ID: 7140771
See this Windows 2000 article:

http://support.microsoft.com/default.aspx?scid=kb;ENUS;q315396

It still should be applicable to Windows XP
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Expert Comment

by:Crash2100
ID: 7140967
what happens if you disable the cdrw in the device manager?
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LVL 27

Expert Comment

by:Asta Cu
ID: 7141281
Troubleshooting Device Conflicts in XP has helped me, hopefully you/your friend as well:
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q310126
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LVL 27

Expert Comment

by:Asta Cu
ID: 7141285
How to Perform a Clean Boot in Windows XP (Q310353)
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q310353
Good luck.
":0) Asta
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LVL 41

Expert Comment

by:stevenlewis
ID: 7142019
does he/she have the jumpers set correctly?
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Author Comment

by:cwhitby
ID: 7142799
Asta - I dont think a clean boot is going to solve the problem that easily (although I will try at the weekend). The problem first occured during a clean install. He had a DVD drive and the philips cdrw connected during the original install. All went well untill the first time XP began to boot, it just hung.
The interesting thing is that I can get in on safe mode, and both drives work perfect, with no conflicts in the DM. I think this is more to do with driver conflicts than device conflicts. The problem still occurs if I disable the pioneer in DM in safe mode the try a normal re-boot. Iv also tried to do a minimal start up with everything disabled in msconfig, to no avail. The only way I can get into a normal session of windows is to disconnect the cdrw manually.

Iv also tried switching the drives between master and slave but this had no effect.

I thing the last cource of action will be to do ANOTHER clean install without the cdrw  connected, then add it seperatly after XP is up and running, however, iv a feelin in mi bones that it wont be this simple!

any thoughts?
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LVL 27

Expert Comment

by:Asta Cu
ID: 7143396
What software installed with/for the CDRW, may not be compatible (as I found to be the case when installng mine).
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LVL 27

Expert Comment

by:Asta Cu
ID: 7143417
Have you tried some of the troubleshooters?

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q300697

Resources for Troubleshooting DVD Problems in Windows XP (Q308012)
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q308012

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q314993

CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP (Q320553)
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q320553

Within the links are additional resource links.

I was using Roxio software, which I had to upgrade to be compatible for my instalation with XP-Pro.

Hope this is of some help to you.

Asta
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Expert Comment

by:slateblu
ID: 7863677
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:

- status of this question?

Please leave any comments here within the
next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Warm Regards

SB
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