?
Solved

McAfee Virus Scan 3.1.6 uninstall error

Posted on 2002-07-09
7
Medium Priority
?
1,095 Views
Last Modified: 2007-11-27
Hello,
I am trying to uninstall McAfee Virus Scan 3.1.6. When I try to do this I get the following error...
"McAfee VirusScan Installer Information Internal Error 2735 StopAVSyncManager.
I want to install Norton Antivirus 2002 but when I try I get the message saying another virus scan application is already installed..(or something along those lines) And when I try to uninstall McAfee I get the above error.
I am going in circles.

If anyone has any suggestions how I can remove this it will be much appreciated.

Thanks in advance,
Jenn
0
Comment
Question by:Jenn050402
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7142360
First try to run an online virus scan at either of the following:

http://housecall.antivirus.com/ 

http://www.pandasoftware.com/activescan/com/ 
You may already have a virus preventing you

0
 
LVL 1

Accepted Solution

by:
harrlow earned 150 total points
ID: 7142973
Before uninstalling macfee anti-virus, you have to close  it's equivalent of norton's autoprotect. (i forgot what macafee calls it). Otherwise, macfee anti-virus is basically still running and cannot be uninstalled properly.

Trying installing your macfee again. Then disable the "autoprotect" and other features and change the settings so that they don't load the next time you boot up your comp. (no parts of mcafee antivirus should load) Then reboot. Now, your comp doesn't load any part of macafee anti-virus.

Proceed to uninstall mcafee antivirus completely.
Then reboot and install norton antivirus.
0
 
LVL 1

Author Comment

by:Jenn050402
ID: 7144460
harrlow,
Thanks for the adivce I will try shutting of McAfee's autoprotect.
Any chance you remembered what they call it? If not I will just look for it.

Thanks,
Jenn
0
Introducing the WatchGuard 420 Access Point

WatchGuard's newest access point includes an 802.11ac Wave 2 chipset, providing the fastest speeds for VoIP, video and music streaming, and large data file transfers. Additionally, enjoy the benefits of strong security as the 3rd radio delivers dedicated WIPS protection!

 
LVL 24

Expert Comment

by:SunBow
ID: 7144850
(...listening)
0
 
LVL 1

Author Comment

by:Jenn050402
ID: 7159764
I just wanted to let everyone know my problem is solved. I set a second hard drive up as master and my original drive as slave and scanned the original drive and found some viruses. After removing viruses I was able to remove VirusScan 3.1.6 and install VirusScan 6.0. Everything is up and running with no problems.
I would like to divide the points among all of you who gave me suggestions...however, I am not sure how to do this. If anyone can tell me how the points will then be split.

Thanks to all,
Jenn
0
 
LVL 6

Expert Comment

by:Mindphaser
ID: 7159900
Jenn050402

I reduced the points to 50 and refunded the rest. Please accept one experts comment as an answer and post a 50p question for the other expert with a title like : "Points for xxx" and a body "For your help in  ."

** Mindphaser - Community Support Moderator **
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7160924
OK, I just checked, and no question listed in this TA for me. and if you read the solution, and check my post (the very first in this thread) I stated
"You may already have a virus preventing you"
and if you follow the second link, it states that specifically
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
HOW TO REMOTELY CLEAN MEROND.O WITH ESET SILENTLY PROBLEM       If you have the fortunate luck to contract the Merond.O virus on your network, it can be quite troublesome to remove as it propagates to network shares on your network. In my case, the …
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question