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Setting up a remote printer

Posted on 2002-07-10
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Last Modified: 2010-04-13
I have a server that is running Metaframe 1.8 on Windows 2000.

I have a remote user that is running Windows XP.  When I try to set up a printer on the server for the remote XP machine, I get the error message "The printer driver you selected is either not compatible with your current version of Windows, or it may not be available.  Select a compatible driver from the list, or contract your administrator for help" when I choose the driver.

The printer is a HP 2200.  The driver is the latest driver available.  The 2000 driver works fine on 2000.  The XP driver works fine on XP.  I can not get the XP driver to work on 2000 for the remote printer.

Is there some update that I need to run on my 2000 box?

This server is about to be retired.  It is only running SP1.  For various reasons I can not upgrade to SP2.  If there is an update, what is the specific hotfix (please don't say install sp2)?
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Question by:lpenrod
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11 Comments
 
LVL 86

Expert Comment

by:jkr
ID: 7143472
Clients usually try to download the driverfrom the print server, wich may not be possible in your case. Why don't you just install the XP driver on the XP client as a 'local' printer and then change it from 'LPTx' to a network connection?
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LVL 3

Author Comment

by:lpenrod
ID: 7143492
Forgive me, but how do you change it to a network connection?
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LVL 86

Expert Comment

by:jkr
ID: 7143518
In the printer's properties pages - there is a tab named 'connection'.
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LVL 3

Author Comment

by:lpenrod
ID: 7143825
When I go to the printer properties page, I have the following tabs: General, Sharing, Ports, Advanced, Color Management, Security & Configure.
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LVL 86

Expert Comment

by:jkr
ID: 7143893
'Ports' is the one to go to - sorry, no english W2k here :o)
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LVL 17

Expert Comment

by:mikecr
ID: 7144030
First of all, you can't install a Windows XP driver on a Windows 2000 server. Next, how does the remote person connect? What machine is the printer hooked to? If the remote user needs to print to a printer connected to that server, then give them enough rights in Citrix to get to a desktop and have them install the printer in their Terminal Services profile. This way when they log into the Terminal server it will map the printer for them.
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LVL 3

Author Comment

by:lpenrod
ID: 7144211
mikecr, that is how we are trying to setup the printer when I get the msg in the original posting.  It does not matter what version of driver I try to install for it, I get the error.  I have not had any problems setting up dozens of Win98 and Win2K machines.  This is the first XP client that I am trying to set up.  I assume the problem has something to do with XP being the client.

The remote person connects across the internet using the latest ICA client.  The printer is hooked via a parallel cable to the WinXP machine.  I have not sent the new field person the machine yet, so I still have it.  I just need to get printing working.
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LVL 17

Expert Comment

by:mikecr
ID: 7144508
If the printer is hooked to the machine locally, install the up to date driver for the printer on the XP machine. Then set up your printer mappings in Citrix to print with a compatible printer driver and see if it works. You don't any drivers installed on the server for Citrix. You can edit the wtsuprn.inf file located under Winnt\system32 on the Citrix server and map a different driver to the XP machine. You will probably have to experiment with drivers to find one that will map backwards and print properly. You just need to know the actual driver name listed in XP for the printer.
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LVL 3

Author Comment

by:lpenrod
ID: 7162450
I tried again today and I worked.  I did not do anything different.  I think I have rebooted the server since last try.

Strange...
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LVL 17

Expert Comment

by:mikecr
ID: 7162679
It probably got fixed when the spooler service got restarted during the reboot.
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LVL 6

Accepted Solution

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Mindphaser earned 0 total points
ID: 7162951
Problem solved - Points refunded and moved to PAQ

** Mindphaser - Community Support Moderator **
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