Solved

Error Add/Remove Programs in Windows 2000

Posted on 2002-07-10
7
178 Views
Last Modified: 2010-04-13
Am running windows 2000 sp2 on a 1Gh laptop.  When I booted the laptop, the installer came up saying it was installing Crystal 8 Professional - choked on the install and asked for the Crystal CD (this was originally installed via msi package).  Backed out, tried to uninstall it through add/remove programs and got this error message:
"Another Installation is already in progress.  Complete that installation before proceeding with this install."
Rebooted the PC thinking a process might be hung, same thing after reboot.  Booted the PC into safe mode, don't get the error message - but it keeps asking for the Crystal CD.  I put the Crystal CD in and it just keeps acting like it can't find what it's looking for.
Now, no matter what I do - I can't install/uninstall anything (let alone crystal) - I keep getting the above message.  
Searched Microsofts website, the only 2 reference I could find were Q232571 and a reference on Win2000 Server that quotes the exact error and under solution it says, "The user can try again later".  Gee, thanks Microsoft - that wonderful solution isn't working either.  How can I get the system to not think the msi.exe is running?  I even tried pulling up Task Manager and stopping the msi.exe process but it wouldn't let me.  help please!
0
Comment
Question by:Leep
7 Comments
 
LVL 7

Accepted Solution

by:
jmiller47 earned 75 total points
ID: 7144554
Do you have access to the original media that is was installed under? If you can access that, it can finish and then you can uninstall.
0
 

Author Comment

by:Leep
ID: 7144571
I was originally not working on the laptop to install Crystal - it was already installed on the laptop prior via Group Policy from an msi package residing on one of our servers.  I got the laptop to install another piece of software - but never got that far.  When I booted the PC I immediately got the Crystall installer.  I've tried pointing it to the original msi package it was installed from and putting in an original Crystal 8 prof CD - it won't accept either.  Once you give it the path and hit ok, it goes out -  reads, then repeats the question.
0
 
LVL 7

Expert Comment

by:jmiller47
ID: 7144582
It sounds futile, but try telling it where is is like 30-40 times. I know... that sounds stupid, but it may just be asking for the media each and every time for many, many files. It's a pain, but possibly worth a try. I've seen it happen before...
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 17

Assisted Solution

by:mikecr
mikecr earned 75 total points
ID: 7145795
Does it actually show up in add and remove programs and if so, what error message do you get if you try to remove it? Try deleting the Crystal folder that it was installed to and reinstalling again after a reboot and see what happens.
0
 
LVL 86

Assisted Solution

by:jkr
jkr earned 50 total points
ID: 7146133
>>I even tried pulling up Task Manager and stopping the
>>msi.exe process but it wouldn't let me.  help please!

Get 'ProcessExplorer', it will let you kill msi.exe - http://www.sysinternals.com/ntw2k/freeware/procexp.shtml
0
 

Author Comment

by:Leep
ID: 7146156
mikecr - yes it does show up in the add/remove programs dialogue.  When you select remove it pauses, then asks for the Crystal CD.  Again, if I point it to the msi package, or give it an Orignal Crystal CD - it goes out, waits then asks again.  I did try jmillers request of repeatedly trying bout after about 40 tries I gave up.  Found a utility called the msi clean up utility (msicuu.exe).  That sounded promising.  If I understand correctly, it will remove all registry entries for the package from the PC.  Though if it was removed from the registry, then I could just delete the files and reinstall.  Thoughts?
0
 
LVL 7

Expert Comment

by:jmiller47
ID: 7146227
YES! I completely forgot about that. That was just used by someone in a similar situation and it worked.

I would try that right away. It does work very well.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
no desktop when login to windows server 2000 7 322
Migrate DFS role 3 797
Making a spare domain pc 12 323
removing broke domain controller...then upgrading to MS Win 2K12 6 393
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
This article shows gives you an overview on SQL Server 2016 row level security. You will also get to know the usages of row-level-security and how it works
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
Need to grow your business through quality cloud solutions? With everything required to build a cloud platform and solution, you may feel like the distance between you and the cloud is quite long. Help is here. Spend some time learning about the Con…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now