Error Add/Remove Programs in Windows 2000
Posted on 2002-07-10
Am running windows 2000 sp2 on a 1Gh laptop. When I booted the laptop, the installer came up saying it was installing Crystal 8 Professional - choked on the install and asked for the Crystal CD (this was originally installed via msi package). Backed out, tried to uninstall it through add/remove programs and got this error message:
"Another Installation is already in progress. Complete that installation before proceeding with this install."
Rebooted the PC thinking a process might be hung, same thing after reboot. Booted the PC into safe mode, don't get the error message - but it keeps asking for the Crystal CD. I put the Crystal CD in and it just keeps acting like it can't find what it's looking for.
Now, no matter what I do - I can't install/uninstall anything (let alone crystal) - I keep getting the above message.
Searched Microsofts website, the only 2 reference I could find were Q232571 and a reference on Win2000 Server that quotes the exact error and under solution it says, "The user can try again later". Gee, thanks Microsoft - that wonderful solution isn't working either. How can I get the system to not think the msi.exe is running? I even tried pulling up Task Manager and stopping the msi.exe process but it wouldn't let me. help please!