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Keep Getting Disconnected with Conexant Modem

Posted on 2002-07-11
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Last Modified: 2013-12-27
I have a Conexant SoftK 56 Modem on Windows XP with Athlon XP 2000+. I keep getting disconnected from my ISP every 5-10 minutes. I called tech support and was given some initialization strings to try, but they didn't help. I know it's not a line noise problem because my other machine doesn't have disconnection problems.

If I use diagnostics, it returns the ATI3:

Softk56V_B2.1_V5.03.03

I think that is the most up-to-date driver. I even tried those "generic" drivers from Conexant's website, but to no avail.

Sincerely,
JZ
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Question by:zxzwin
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Expert Comment

by:sorgie
ID: 7150375
Did you ISP go through the dialup setup with you?? Go to control panel and open network connections. right click the connection and open properties and click the network tab. Check the properties in internet protocol(TCP/IP). Ask if they require an IP address in the box or obtain automatically.
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Author Comment

by:zxzwin
ID: 7151314
I have my ISP's IP entered and everything else setup according to their exact instructions. I have another machine with another Conexant Softk 56 (but a V90, the new one is a V92), and it can stay connected to my ISP without problems

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Expert Comment

by:sorgie
ID: 7151352
try using a different phone outlet.
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Expert Comment

by:sorgie
ID: 7151355
unless your other machine work on the same outlet!
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Author Comment

by:zxzwin
ID: 7151620
My other machine does work on the same outlet!

Today I brought back the new machine and exchanged for another one, and the problems continue to exist!

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Expert Comment

by:sorgie
ID: 7151627
does your ISP support V92? Are there different dialup numbers,
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Author Comment

by:zxzwin
ID: 7152517
My ISP support both V92 and V90. But I even tried forcing V90 or even V32, and they don't help either.

They do not have different numbers to dial.
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Expert Comment

by:rsclark
ID: 7154437
Try swapping the modems between machines to see if the fault moves with the modem.  I had a simliar problem with two Dell PCS and finally diagnosed a faulty modem.
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Expert Comment

by:Asta Cu
ID: 7168066
What is your Operating System/version?  Perhaps an updated driver will help you.
http://drivers.on-line.net.nz/listing/page007.html
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Asta Cu earned 200 total points
ID: 7168070
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Expert Comment

by:Asta Cu
ID: 10954860
Thank you for returning and finalizing this and for the fine grade.
Asta
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