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Keep Getting Disconnected with Conexant Modem

I have a Conexant SoftK 56 Modem on Windows XP with Athlon XP 2000+. I keep getting disconnected from my ISP every 5-10 minutes. I called tech support and was given some initialization strings to try, but they didn't help. I know it's not a line noise problem because my other machine doesn't have disconnection problems.

If I use diagnostics, it returns the ATI3:

Softk56V_B2.1_V5.03.03

I think that is the most up-to-date driver. I even tried those "generic" drivers from Conexant's website, but to no avail.

Sincerely,
JZ
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zxzwin
Asked:
zxzwin
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1 Solution
 
sorgieCommented:
Did you ISP go through the dialup setup with you?? Go to control panel and open network connections. right click the connection and open properties and click the network tab. Check the properties in internet protocol(TCP/IP). Ask if they require an IP address in the box or obtain automatically.
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zxzwinAuthor Commented:
I have my ISP's IP entered and everything else setup according to their exact instructions. I have another machine with another Conexant Softk 56 (but a V90, the new one is a V92), and it can stay connected to my ISP without problems

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sorgieCommented:
try using a different phone outlet.
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sorgieCommented:
unless your other machine work on the same outlet!
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zxzwinAuthor Commented:
My other machine does work on the same outlet!

Today I brought back the new machine and exchanged for another one, and the problems continue to exist!

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sorgieCommented:
does your ISP support V92? Are there different dialup numbers,
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zxzwinAuthor Commented:
My ISP support both V92 and V90. But I even tried forcing V90 or even V32, and they don't help either.

They do not have different numbers to dial.
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rsclarkCommented:
Try swapping the modems between machines to see if the fault moves with the modem.  I had a simliar problem with two Dell PCS and finally diagnosed a faulty modem.
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Asta CuCommented:
What is your Operating System/version?  Perhaps an updated driver will help you.
http://drivers.on-line.net.nz/listing/page007.html
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Asta CuCommented:
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Asta CuCommented:
Thank you for returning and finalizing this and for the fine grade.
Asta
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