Solved

Dell Lock-up on Boot disk when recognizing CD

Posted on 2002-07-12
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Last Modified: 2010-04-25
I have a Dell XPS H266 that had Windows NT 4.0 on it, but it was locked pretty bad so I deleted it so I could install Win 98. However, when I try to boot up with a boot disk and use CD-ROM support it says interrupt h13 error (or something like that) was bypassed and then it loads one more ASPI driver, then it doesn't do anything else. I can boot fine without CD support. There is no place in the bios to allow for a CD drive as a boot device, and at Dell's site it doesn't have any updated drivers. I added another CD drive that I know works, and switched all the cables and everything, but to no avail.

Help is appreciated!
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Question by:mikeyboy1987
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Expert Comment

by:jlauster
ID: 7150683
Did you format the hard drive before trying to install 98?

Boot to the 98 boot disk.
At the A: prompt type and enter:

format C:

Now retry booting to the floppy with CD support and install the 98 OS.
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Author Comment

by:mikeyboy1987
ID: 7150712
Yes, I deleted the partition with fdisk then recreated it and formated it.
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Author Comment

by:mikeyboy1987
ID: 7150745
I'll go format it once more though, just in case it messed it up the first time.
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Author Comment

by:mikeyboy1987
ID: 7150782
Re-formated, same thing.

"Interrupt 13h redirected thru DOS manager"

Then it start to load a bunch of other DOS stuf which I've never seen before, right before it quits working.
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Expert Comment

by:jlauster
ID: 7150829
Are you using a Win98 boot disk to create the partition, and enabling large drive support?

You may have a boot overlay to detect a hard disk larger than your motherboard BIOS will support. In fdisk, is there another non-DOS partition listed? If so, this is the overlay that is allowing the full size of the hard drive to be recognized.

There may be a BIOS flash at the Dell website for your system that will allow you to see the full size of the drive without the added partition.
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Author Comment

by:mikeyboy1987
ID: 7150843
Using a 98 disk, yes, enabling large drive support, yes.

Nope, the only partition shown is the primary dos one I created.

Does seem odd, I have several of these drives, the rest I believe are 5 gig and this one is showing as a 2 gig...

The only BIOS stuff @ dell is just the bios itself and it is the same version my system is running.
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Expert Comment

by:jlauster
ID: 7150875
Enter BIOS setup and disable all power management settings. Then retry.
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Author Comment

by:mikeyboy1987
ID: 7150897
Same old nothin.

My only q is, why is it running this DOS management stuff? I have worked on several systems and never seen one do that....
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Expert Comment

by:jlauster
ID: 7150901
What are you using as a boot disk? Try one for Win98 from:

http://www.bootdisk.com
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Author Comment

by:mikeyboy1987
ID: 7150902
Actually, thats exactly where mine came from ;-)
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Author Comment

by:mikeyboy1987
ID: 7150903
Also tried a *cough* WinME *cough*
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Expert Comment

by:jlauster
ID: 7150905
What is the exact error you are receiving?
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Author Comment

by:mikeyboy1987
ID: 7150910
Not exactly an error, it just stops working, and I get nothing but the flashing underscore at the bottom. It stops after loading an ASPI thing by adaptec. I have left it for over a half an hour and come back to the same flashing underscore.
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Expert Comment

by:jlauster
ID: 7150911
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Expert Comment

by:jlauster
ID: 7150913
I'm retireing for the night, but will check back in the morning. Maybe someone will have more input tonight.
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Author Comment

by:mikeyboy1987
ID: 7150926
I do have a SCSI card in there, so I pulled it out, but it still gets to the ASPI thing and stops....off to see what I can find out about this 'ASPI'.....
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Expert Comment

by:jlauster
ID: 7151214
Is the new DOS partition that you created set as "active". Check in fdisk to see if you have the option of setting the partition as active.

Also, reboot to the boot disk. Select "step by step confirmation" by hitting the shift and F8 keys at the same time. Hit Enter. Go through the list loading one by one with the Y key. When the system fails to respond, you have found the problem. Post back here with the device that will not load.

If you are unable to resolve this issue here, go to the Dell site and create an account with your system service tag number. You should be able to get information specific to your system.
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Accepted Solution

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jlauster earned 50 total points
ID: 7151217
With your hard drive connected directly to the motherboard, and recongized in BIOS, use the step-by-step confirmation again, and when you get to the problem item, hit the N key so that it will not load this device. See if it will load past that and allow you to load the OS.
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Author Comment

by:mikeyboy1987
ID: 7151353
Well I got that to work, and got 98 installed, but somewhere in setup it decided to ditch both cd drives....now it can't find them... I'm gonna re-install it and hope that fixes it....
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Expert Comment

by:jlauster
ID: 7178865
mikeboy,

Where are we with this one? Have you been able to resolve the probelm? Need more help?
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Author Comment

by:mikeyboy1987
ID: 7178895
This oughtta do for now. Thanks.
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