Solved

Windows crashes suddenly

Posted on 2002-07-17
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Last Modified: 2008-02-01
And gives the following errors:

Error signature:

BCCode : c2     BCP1 : 00000007     BCP2 : 00000CD4     BCP3 : 00000000    
BCP4 : E26C5BF9     OSVer : 5_1_2600     SP : 0_0     Product : 256_1



The following files will be included with this error:

C:\DANGER\Minidump\Mini081802-01.dmp
C:\DOCUME~1\PAULOT~1\LOCALS~1\Temp\WER1.tmp.dir00\sysdata.xml
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Question by:paulo_taborda
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29 Comments
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7161179
please see here
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q316424
indicates a problem with a third party driver
and here
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q314492
how to debug the error
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7161217
This may help. Could be an overheating problem.
http://www.hardwareanalysis.com/content/topic/779/


The Crazy One
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LVL 44

Expert Comment

by:CrazyOne
ID: 7161222
Several others have had this problems. The following link is a bit long but you might find the answer to your problem. Seems there is no one fix fits all that works. I posted one of the comments from that link but I would suggest looking over the entire page.

http://www.computing.net/windowsxp/wwwboard/forum/10231.html
"Well, it's been a few days since my first post here, but my problem seems solved!(though not for long I'm sure)
Here's what I did:

I went home, ripped out my soundcard, started up my computer (which it actually did), quickly deactivated all extra startup items and deleted everything in the C:\WINDOWS\Minidump folder. I restarted my computer a couple of times and to my amazement it started fine. After reinstalling my soundcard (NOTE: Taking it out may not have been neccessary) it is still running good. However, I've made it a point to delete everything in the Minidump folder before shutting down (everytime!), as this is where the problem seems to be originating. So far so good, as I've yet to see another "Recovered from Serious Error" startup message. I may have found a temporary solution, but for most of us, having a link to the Minidump on our desktop and having to clean it out every time we shut down is as much a hassle as dealing with that message at startup. For me, of course, it IS worth it, because my computer can actually function and I've had time to back up my important stuff to CD. Try cleaning out the minidump and then resetting. Pray you'll only have to do it once.

Hopefully Microsoft will release a patch, or Soundblaster if it would help, but considering the Windows XP Ad Campaign and the slow doom of a recession, I'm sure Microsoft is strapped for cash..... *scoffs*"
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7161226
Does this happen sporadically or does it seem to happen when you are doing something specific.

Also for some folks the problem seems to be tied in with their cable modem. Do you have a cable modem?
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 7162391
Did you upgrade your computer from another OS, such as 98 or Windows ME to Windows XP?

The minidump you have posted indicates that the problem may be memory related, however I have seen this same problem with devices that are installed or attached to the system during an upgrade that are not compatible.

What errors are showing up in the event list?

Dennis
0
 

Author Comment

by:paulo_taborda
ID: 7162527
Thanks for the help.
I dont have cable modem, but i have a soundblaster 64.
I have upgraded from Win98.
It happens everyday, in diferent situations. Sometimes the computer make a self reboot, other times just present the error window and closes one of the programs that are running at the time.
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 7162555
Okay, let's start with the SB 64 card. Windows XP may have a problem with the old drivers. Go into device manager and check the driver for the SB64. Is it using the generic XP driver or the old one?

You may also want to consider doing a fresh installation of XP and get rid of the upgrade.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7162585
Also if you want to test whether SB 64 is the cause you could pull it from your system for testing and see if XP still crashes. Of course do as Dennis suggested first to verify what drivers are being used.
0
 

Author Comment

by:paulo_taborda
ID: 7165808
Dennis:
The drivers are the original ones from creative.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7165895
Ok then try pulling the card from the system and see if the problem remains. This will mean you will have to live without sound while testing but you can find out one way or the other if this device is part of the problem.
0
 

Author Comment

by:paulo_taborda
ID: 7166094
Yeah...but the problem is that i am a dj, and need the soundcard everyday...
I think someone must know which are the infos on that codes. Is there anyone from Microsoft?
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7166125
Umm those codes are vague even MS doesn't precisely know themselves that is why there is not just one specific thing that will fix the problem because it can be caused by various different things. The chances are that it is a piece of hardware or driver that is causing the problem. Go back and read the links that have been provided thus far in this question and read them carefully. This could be a long and tedious thing to figure out what the cause is. It is going to be a process of elimination so you need to decide where to start. I would suggest making sure all your hardware drivers are the appropriate ones for XP for the specific device and see if there are any updates for them.

As Dennis stated the problem could be associated with this being an upgrade instead of being a clean install. Some upgrades go without a hitch but some don't.

One thing I do know there has been a significant amount of issues surrounding Sound Blaster and XP. Depending on the overall configuration of the machine sometimes the two have a hard time coexisting especially with ugrades vs clean installs.

Besides MS likes charging people to try and fix their problems. :>)
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7166192
did you bother to check out the links I posted, they tell you how to debug the error
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 7166215
You may also want to consider dumping the 64 drivers in favor of the default P drivers.

But, by all means, try the debugging links Steve have provided.
0
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LVL 44

Expert Comment

by:CrazyOne
ID: 7166252
You know what those bums at MS went and changed thier KB. Take a look guys.

Those two links Steve posted at this moment aren't working but these seem to be the replacement links.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q316424

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314492
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 7166515
Arrrgggg!! I hate when they do that. Thanks for the FYI Spence. I sent them some feedback asking them to at least provide a redirect to the correct KB articles, otherwise I will have a lot of work to do on my db
0
 

Author Comment

by:paulo_taborda
ID: 7229993
I have discovered those crashs came from IE6. It was 5.5, and later upgraded from Microsoft support to v6.
Actually, if IE remains closed, the crashes don't happen at all. I run a unofficial XPpro version, AD-Aware v5.83, KazzaLite v1.7.2, and Norton 2002 firewall (unofficial).
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7230017
Well  KazzaLite v1.7.2 is known not to be so kind to some systems. Also If IE was a true upgrade then see if there is a repair option in Control Panel > Add/Remove Programs > Microsoft IE > "Change/Remove" button. Or reintall it.
0
 

Author Comment

by:paulo_taborda
ID: 7230073
I will do that CrazyOne, but i also have noticed a lot of popup windows that dont open, lately. And a lot of banners too.
0
 

Author Comment

by:paulo_taborda
ID: 7230479
I forgot to say that i have runned 'regsvr32 urlmon.dll' because of new window problem in IE.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 7231024
I begining to smell like a virus. Try one or both of these free online scanners.

Norton Web Services  
     Rating  = 4  
Go to this page and click on Scan for Viruses
http://security2.norton.com/ssc/vc_about.asp?langid=us&venid=sym&plfid=22&pkj=RKNYPJUIYCZRWEJGSSK

It needs to download a few file so as to activate the scan so you may see a message like this.

"The Scan for Viruses uses an ActiveX program to scan your computer. The download is approximately 1.5MB and can take about 10 minutes over a 28.8 modem.

The scan can take more than 20 minutes depending on the speed of your computer and the number of files that you have. Please do not browse away from this page unless you intend to abort the scan.
 
Downloading Scan for Viruses controls. Please wait...
 
During the download, you might see one or more messages asking if it is OK to download and run these programs. Click Yes when these messages appear.
 
Note: Scan for Viruses does not scan compressed files"
======================
 Trend Micro HouseCall  
     Rating  = 3
www.housecall.antivirus.com
"Trend Micro's free online virus scanner
In order to better serve our customers, we ask HouseCall users to register before scanning their computer.  By registering, you will receive virus alerts from our team of Virus Doctors. You will be able to unsubscribe when you receive your first email. You can also scan without registering"
http://housecall.antivirus.com/housecall/start_corp.asp
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7277891
Hopefully you've already been helped by these great experts, but thought this to be of value, if you've not already checked WindowsUpdate.

WindowsUpdate just delivered IE 6 Service Patch 1 which also includes fixes to Outlook Express
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q326489
The following link shows you the list of fixes included in IE 6 SP1
http://support.microsoft.com/common/canned.aspx?R=d&H=List%20of%20Fixes%20in%20Microsoft%20Internet%20Explorer%206%20SP1&LL=support&Sz=kbIE600sp1fix&Fr=&DU=&SD=GN&LN=EN-US&CND=1&VR=&CAT=&VRL=&SG=&MaxResults=150

WindowsUpdate just delivered Windows XP Service Patch 1
This shows you the items/problems fixed in this release.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q324722

":0) Asta
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 7277998
Some good links Asta!

Paulo, you state that you are using "unofficial" versions of XP Pro as well as Norton 2002 Firewall. What exactly do you mean by unofficial?
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7278045
Thanks, Dennis.  Trying to get 2 birds with one stone, 1) advise Askers of the updates and 2) get them back here to manage their open questions, advise status and if more is needed and ultimately, to finalize the Collaboration Effort and award points; what this site is all about.

Thanks for the kind remarks.

":0) Asta
0
 
LVL 4

Expert Comment

by:jonnyz0109
ID: 8611452
paulo_taborda,
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: PAQ/No Refund

Please leave any comments here within 7 days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Thanks,

jonnyz0109
EE Cleanup Volunteer
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 8611504
No objection.
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Accepted Solution

by:
SpideyMod earned 0 total points
ID: 8670401
per recommendation

SpideyMod
Community Support Moderator @Experts Exchange
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Expert Comment

by:ultimo2
ID: 10936151
You know, I have the same exact problem but my OS isn't an upgrade and I don't use Soundblaster, I use C-Media. Here's what my error report says, maybe someone can help me interpret it:

BCCode : d1     BCP1 : 00000020     BCP2 : 00000002     BCP3 : 00000000    
BCP4 : F62A4B3F     OSVer : 5_1_2600     SP : 1_0     Product : 768_1  

C:\WINDOWS\Minidump\Mini042704-02.dmp
C:\DOCUME~1\Fredric\LOCALS~1\Temp\WER9.tmp.dir00\sysdata.xml
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