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Auto responders / vacation

Posted on 2002-07-18
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Last Modified: 2008-03-06
Hi
Can someone help me setup an auto response system / vacation  on my RedHAt 7.0 system  running sendmail and cyrus.
I read about sieve, but am not sure if that is the best one to go with.
I just need basic auto reply function for mailboxes, preferably one which users can toggle on and off themselves ( if possible)
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Question by:psimation
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6 Comments
 
LVL 40

Expert Comment

by:jlevie
ID: 7162108
With a Cyrus IMAP server Sieve is to way to go for those functions. And websieve (http://sourceforge.net/projects/websieve) is an easy way to give users access to the Sieve functionality.
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Expert Comment

by:moto-moi
ID: 7166814
On freshmeat.net I find several programs that claim to do such a thing, maybe worth a look ?
http://freshmeat.net/search/?q=vacation§ion=projects
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LVL 20

Expert Comment

by:Gns
ID: 7220177
I'm sure you have no say in this, but consider this point: vacation systems are evil. At first it might look as a great idea to have a system that automatically respond to mails during a leave of absense or similar. But think on the not too unlikely scenarios that would lead to more or less endless "vacation loops".... A sending mail to B, then activating "vacation notification system". B has "vacation" enabled, so generate a response (Nobody home...) which goes back to A, ...
Or think of lusers who partake in one or more mailing lists... If the maillist admin is worth his salt your luser will get kicked off the list pretty fast. Otherwise ... flames, "ping-pong mails" ... ugly isn't it.

I don't know much about Cyrus/sieve, but every other "out of office"/vacation-facility I've seen has been susceptible to these kinds of scenarios.

Just my .02€
-- Glenn
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LVL 17

Author Comment

by:psimation
ID: 7220458
I am deleting this question.
I have a new similar question open, and this one along with the new one cannot be resolved.
It seems the only way to do this is via SIEVE implementation, and it is incompatible with my OS version .

Thanks for the suggestions though.

Glenn,
I totally agree with you, personally I think it is the worst possible thing to ever implement on ones server, however, the  mojority of people out there are idiots, and being that, they see that Joe Shmoe has this *neat* function in their e-mail, so they "want it too".

The amount of people who actually can benifit from this is beyond my grasp.

Most of the requests for this feature are "justified" by professionals who go on leave and don't want their poor brittle customers to think that they are ignoring them. My logical response to that is of course; "Well, if they are so precious, don't go on leave, or if you absolutely HAVE to go, make another plan, redirect the mail to another employee that can take care of the customers. Do they really think the fact that you are sending a "Sorry, I'll be in Bali for the next 2 weeks is going to make their customers' hearts glow with understanding and make them count the days till they return???"

Ah well, we are doomed to be the slaves of the idiots...

PS, my slightly negative attitude spawns from trying to get SIEVE to run for 4 straight days and nights.
My solution in the end was to have a Micro$oft machine check the mailbox with Outlook via IMAP and to reply to all incoming messages with the "sorry" message.

 
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Expert Comment

by:Gns
ID: 7220724
Good that you see the point. I've had similar spats of... grouchyness, so it's OK:). At work we only allow auto-responders to adresses in our domain, since that is (very tenous, but still) the only halfway sane use I can see.
Your point about temporary redirection is very true.

Even a "fail" can be instructive, contact community support and have them reimburse you and PAQ this.

-- Glenn
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