Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


AOL, Computer won't talk to modem

Posted on 2002-07-18
Medium Priority
Last Modified: 2013-12-27
533 MGHz computer with 128 mg RAM...new modem PCI PnP 56K...Windows 98 sees modem, software installs ok...but no dial tone, can't find modem.

AOL can not detect modem neither can "Add New Hardware"...yet win 98 picks it up everytime if you uninstall it.

By the way I checked the phone cord to be sure it was plugged in correct slot.

  "no dial tone" and "Can not find modem" are two error messages I receive at different times. AOL can not find the modem either. The wall jack has dial tone. The diagnostic tab shows modem connect to com 2, modem appears but info button returns nothing just an error message that says modem is not responding (brand new modem), there are no yellow trianglse next to any device in the system devices. Incidently I did try switching PCI slots with same results.
Question by:catskill
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
LVL 27

Expert Comment

by:Asta Cu
ID: 7165719
Is Windows 98 updated with WindowsUpdate and current?  If not, recommend that first.

Also, what is your Motherboard and BIOS date?  Make sure that a BIOS update isn't needed.  

I'd also recommend a normal shutdown, leave off 2-3 minutes, then reboot holding CTRL and choose SAFE MODE.  Check Device Manager for any unknown devices, what ports are there; remove any errors or multiples shown in error and reboot to rediscover.  Often problems are seen in Safe Mode, but not normal mode, including ghost ports.

More shortly.

LVL 27

Expert Comment

by:Asta Cu
ID: 7165723
How to Troubleshoot Modem Problems in Windows 98/98 Second Edition

The article is very explicit with step-by-step help; let us know more about your Modem (type/model) and setup if this has not helped you resolve the problem.  Also, try running the Modem Diagnostics from control panel.


LVL 27

Accepted Solution

Asta Cu earned 800 total points
ID: 7165733
Update your AOL to current version to make sure you've got the fixes that have been rolled out, also verify that you have the correct and current drivers for your Modem (inf).

Here are some other links that may help

Are you using ICS (Internet Connection Sharing)?

The AOL 4.0 Client Does Not Connect with USB And WDM Modems

AOL Download Fails Over Dial-Up Networking TCP/IP Connection

Good luck, off to work.
":0) Asta
WEBINAR - Latest Cyber Tips for Defense

Join the WatchGuard Threat Research Team on October 26th for an informative webinar featuring expert tips and tricks for defending your organization from today's latest cyber threats. Don't leave yourself vulnerable to attack. Register for the webinar today!


Author Comment

ID: 7166580
Boy....got work to do....will get back to you this week after I get and try all the info you sent. Thanks very much :)
LVL 27

Expert Comment

by:Asta Cu
ID: 7166631
Sounds good, the best of luck to you.  If more is needed, let me know.
":0) Asta
LVL 27

Expert Comment

by:Asta Cu
ID: 7280381
Thank you for the fine grade, happy to have been of help.
":0) Asta

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Broadband over Power Lines Broadband over Power Lines is the technology of transmitting computer data through power lines. This method of connectivity allows the user to have access to the internet without having to rely on additional cables, suc…
When posting a question about a Cisco ASA, Cisco Router or Cisco Switch, it can aid diagnosis if a suitably sanitised copy of the config is provided. It is much better to leave as much of the configuration as original as possible, as it could be tha…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…
Suggested Courses

598 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question