Solved

AOL, Computer won't talk to modem

Posted on 2002-07-18
6
304 Views
Last Modified: 2013-12-27
533 MGHz computer with 128 mg RAM...new modem PCI PnP 56K...Windows 98 sees modem, software installs ok...but no dial tone, can't find modem.

AOL can not detect modem neither can "Add New Hardware"...yet win 98 picks it up everytime if you uninstall it.

By the way I checked the phone cord to be sure it was plugged in correct slot.

  "no dial tone" and "Can not find modem" are two error messages I receive at different times. AOL can not find the modem either. The wall jack has dial tone. The diagnostic tab shows modem connect to com 2, modem appears but info button returns nothing just an error message that says modem is not responding (brand new modem), there are no yellow trianglse next to any device in the system devices. Incidently I did try switching PCI slots with same results.
 
0
Comment
Question by:catskill
  • 5
6 Comments
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7165719
Is Windows 98 updated with WindowsUpdate and current?  If not, recommend that first.

Also, what is your Motherboard and BIOS date?  Make sure that a BIOS update isn't needed.  

I'd also recommend a normal shutdown, leave off 2-3 minutes, then reboot holding CTRL and choose SAFE MODE.  Check Device Manager for any unknown devices, what ports are there; remove any errors or multiples shown in error and reboot to rediscover.  Often problems are seen in Safe Mode, but not normal mode, including ghost ports.

More shortly.

Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7165723
How to Troubleshoot Modem Problems in Windows 98/98 Second Edition
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q190554&

The article is very explicit with step-by-step help; let us know more about your Modem (type/model) and setup if this has not helped you resolve the problem.  Also, try running the Modem Diagnostics from control panel.

Asta

0
 
LVL 27

Accepted Solution

by:
Asta Cu earned 200 total points
ID: 7165733
Update your AOL to current version to make sure you've got the fixes that have been rolled out, also verify that you have the correct and current drivers for your Modem (inf).

Here are some other links that may help

Are you using ICS (Internet Connection Sharing)?
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q230233&LN=EN-US&rnk=1&SD=msdn&FR=0&qry=aol%20modem&src=DHCS_MSPSS_msdn_SRCH&SPR=W98&

The AOL 4.0 Client Does Not Connect with USB And WDM Modems
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q242004&LN=EN-US&rnk=2&SD=msdn&FR=0&qry=aol%20modem&src=DHCS_MSPSS_msdn_SRCH&SPR=W98&

AOL Download Fails Over Dial-Up Networking TCP/IP Connection
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q132062&LN=EN-US&rnk=5&SD=msdn&FR=0&qry=aol%20modem&src=DHCS_MSPSS_msdn_SRCH&SPR=W98&

Good luck, off to work.
":0) Asta
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 

Author Comment

by:catskill
ID: 7166580
Boy....got work to do....will get back to you this week after I get and try all the info you sent. Thanks very much :)
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7166631
Sounds good, the best of luck to you.  If more is needed, let me know.
":0) Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7280381
Thank you for the fine grade, happy to have been of help.
":0) Asta
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Broadband over Power Lines Broadband over Power Lines is the technology of transmitting computer data through power lines. This method of connectivity allows the user to have access to the internet without having to rely on additional cables, suc…
Before I go to far, let's explain HA (High Availability) and why you should consider it.  High availability is the mechanism used to provide redundancy to any service at the same site and appears as a single service to the users of that service.  As…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now