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Network Administartion recommended standards

Posted on 2002-07-19
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Is there any recommendation for the number of netwrok adminstrations and network support staff for a LAN in a three floor building having 164 nodes?
Is there a recommended standard to show when the number of users reach which limit should the network adminstrator recommend buying more PCs ,Servers, Printers so as to maintain good network resources avialablity??
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Question by:Rudaina
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by:pjknibbs
ID: 7164146
I don't know of any standard, but surely the acid test of both questions is: are your existing provisions sufficient? e.g. if you have only one SysAdmin, and he's going grey and tearing his hair out because of the stress of his job, you probably need someone to share the workload.

As for PCs, servers, printers, etc. the same thing applies--if your current machines are heavily loaded (which you can determine by running Performance Monitor on the PCs, or by seeing how much of the time the printer spends idle) then you need to increase provision in that area, otherwise you're fine.
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by:mikecr
ID: 7164453
In the long run it all boils down to money and being able to convince the management that you need more help and newer computers. There is no set way to go about it or documentation, it's on a company by company basis. To add to the above comments I would say that normally if you go over an 8 hour day and you can't get everything done and things fall behind schedule, it's time to hire another administrator. Once should work on projects while the other one does the day to day activities of keeping the network up and running. I have found that going into main management and saying in a very strong and firm voice, I NEED HELP, normally works very well at every company I have ever worked for. They normally don't ask why. As for newer computers, I use that standard of measuring the pc's performance against the application or applications that they are running. If the application performs poorly and it takes too long for the individual to get their work done, I then recommend a new machine, however, if they are running everything thru Citrix and they whine that their computer is too slow, I normally tell them to buzz off because they just want a faster one so they can play better games at lunchtime!
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by:SteveJ
ID: 7164866
Here's what I do to stay sane with respect to your situation.

1. Log every user request, categorize it, and track maintenance and support time.
2. Graph the traffic for every segment of the network.
3. Graph server use (I/O, CPU, Disk consumed) for every server.
4. Graph transaction response times
5. Whine continually.

I don't usually meet much resistance when I ask for resource, but before the department started creating visual aids depicting resource use it was like getting blood from rock.

. . . and, no, I don't believe there's a standard and it would be suspect if it existed . . . too many variables; technical users or unsophisticated users, dynamic or static environment, CPU or network intensive applications . . .

Good luck.
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lrmoore earned 100 total points
ID: 7166075
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by:Comply
ID: 7167284
The only standard I know that works [Good luck in getting them to listen], is you need Money, Money, Money and More Money! If it grows, it needs more money to run.
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by:CleanupPing
ID: 9155514
Rudaina:
This old question needs to be finalized -- accept an answer, split points, or get a refund.  For information on your options, please click here-> http:/help/closing.jsp#1 
EXPERTS:
Post your closing recommendations!  No comment means you don't care.
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by:John Gates
ID: 9356882
No comment has been added lately, so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question is:

PAQ / Split points between pjknibbs and mikecr

Please leave any comments here within the next seven days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Dimante
EE Cleanup Volunteer
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by:lrmoore
ID: 9356907
Q: Is there a recommended ratio of support/users

My post was the only one to provide links to actual suggested guidelines for staffing ratios (they do exist), as opposed to:

>I don't know of any standard - pjknibbs
>There is no set way to go about it or documentation - mikecr
>I don't believe there's a standard and it would be suspect if it existed - SteveJ

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by:YensidMod
ID: 9422764
Points to lrmoore for providing staffing ratio.

Yensidmod
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