Suddenly computer only offers 16 colors. Period.
Posted on 2002-07-21
I'm trying to help my mother-in-law with a problem she's having with her computer. She said that all of a sudden out of the blue the display on it went from the Hi Color (16 bit) she was using before to 16 colors. Now eveything looks like it's in safe mode. She swears she didn't install any program that could have caused this.
When I look in the Display Properties: Settings, I click on the Colors, but the ONLY choice it gives is 16 colors. All the other choices have disappeared.
I tried putting in the Win98 disk and went into the Control Panel: System: Device Manager: Display Adaptor, and I tried to Update the Driver by having it look both on the Win98 disk and on the hard drive, but it tells me that the best driver is already installed. It's a Sis 6329, if that means anything.
I even tried re-installing the Win98, thinking it might re-install the display driver and such and fix the problem, but no such luck.
Any ideas on how to correct this?