Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


Suddenly computer only offers 16 colors. Period.

Posted on 2002-07-21
Medium Priority
Last Modified: 2008-02-26
I'm trying to help my mother-in-law with a problem she's having with her computer.  She said that all of a sudden out of the blue the display on it went from the Hi Color (16 bit) she was using before to 16 colors.  Now eveything looks like it's in safe mode.  She swears she didn't install any program that could have caused this.
When I look in the Display Properties: Settings, I click on the Colors, but the ONLY choice it gives is 16 colors. All the other choices have disappeared.
I tried putting in the Win98 disk and went into the Control Panel: System: Device Manager: Display Adaptor, and I tried to Update the Driver by having it look both on the Win98 disk and on the hard drive, but it tells me that the best driver is already installed.  It's a Sis 6329, if that means anything.
I even tried re-installing the Win98, thinking it might re-install the display driver and such and fix the problem, but no such luck.
Any ideas on how to correct this?
Question by:ascoredhat
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Accepted Solution

soniya earned 800 total points
ID: 7167552
Remove the display Adapter from Device manager, Control panel, restart the machine, let windows search for the new hardware. Now try reinstalling the drivers for the display card.

Author Comment

ID: 7168367
Will this also work if it's on-board video?

Expert Comment

ID: 7168597
What is the company name of the computer.

I can not find any references to sis 6329.
There is an Sis 6326.

The drivers have been made by sis for the company of your computer. You need to get info on those drivers.

I have worked on computers using Sis Integrated video and some of them need a "loader" program to be executed first.

To find this out we need to know more about the sis 6329
which I can't find, do you have a driver disk with the computer?

Let us know some more info about your system...


Expert Comment

ID: 7168602
After having said that, and the fact the video was working, is it possible that you may have deleted the autoexec.bat file from your computer? On my computers the loader program was executed from there before windows loads. If the autoexec.bat file was deleted this may explain why now the computer only loads 16 colors.

Check that the c:\ root has a file called autoexec.bat.
Open it with note pad and see if there is any reference
to  an 6329xxx.exe or such. Is it remmed out?

If none check for a file called autoexec.bak.
See if it has a reference to a file such as 6329xxx...

Keep us posted..


Author Comment

ID: 7170744
Thank you, soniya.  I did exactly what you suggested and it re-installed itself and corrected whatever glitch it had developed.
And you are right, tandy, the driver is a 6326, not a 6329. I was going by memory and I should know by now that my..um, uh memory..er, isn't what it...uh, what it..umm, what were we talking about?
Thanks again for the help!

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many programs have tried to outwit PowerPoint in terms of technology and skill. These programs, however, still lack several characteristics that PowerPoint has possessed from the start. Here's why PowerPoint replacements won't entirely work for desi…
Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
In this Micro Tutorial viewers will learn how to remove an unwanted object using Photoshop’s feature known as content-aware fill.
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
Suggested Courses

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question