When I go to open my scanner I get a message that it may be being used by another application and to check my connections. I've uninstalled and reinstalled the scanner several times, deleting it also from the device manger but it doesn't solve the problem. In the device manager there appears a little yellow exclamation point next to EPSON TWAIN. It still won't connect. However, it does once and a while. but when I restart the scanner goes down again.
I do get on message though that says,
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device.
I wonder if the problem lies in the USB ( I don't have a high speed USB) cable, or in the registry, and if it's in the registry, can it be fixed. and how would I check that? I've been on the phone with EPSON support, and they couldn't resolve the problem.