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epson 2450 scanner connection

Posted on 2002-07-21
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Last Modified: 2013-12-27
When I go to open my scanner I get a message that it may be being used by another application and to check my connections. I've uninstalled and reinstalled the scanner several times, deleting it also from the device manger but it doesn't solve the problem. In the device manager there appears a little yellow exclamation point next to EPSON TWAIN. It still won't connect. However, it does once and a while. but when I restart the scanner goes down again.

I do get on message though that says,
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device.

I wonder if the problem lies in the USB ( I don't have a high speed USB) cable, or in the registry, and if it's in the registry, can it be fixed. and how would I check that? I've been on the phone with EPSON support, and they couldn't resolve the problem.

Thanks, Jerry
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Question by:huguy8
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Expert Comment

by:Asta Cu
ID: 7168181
What is your Operating System and version?  
Asta
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Expert Comment

by:Asta Cu
ID: 7168188
http://support.epson.com/hardware/scanner/per245/troubleshooting.html

What are the minimum system requirements for Windows?

A: These are the minimum system requirements.  For optimum performance,
   a faster processor and more memory are recommended.  Scanning at
   higher resolutions may create very large files that can exceed system
   requirements.

 - An IBM® compatible PC with a Pentium® or higher processor
 - For USB: Microsoft Windows 98 Second Edition, Windows Me, or Windows
   2000 Professional; operating system must not be an upgrade from
   Windows 95  
   For IEEE 1394: Microsoft Windows Me or Windows 2000 Professional;
   operating system must be pre-installed
 - For Windows 2000 you must install and use the software as a user with
   administrative rights
 - 64MB RAM (128MB recommended)
 - 250MB available hard disk space
 - CD-ROM or DVD drive
 - Built-in USB connection (or self-powered, first-tier USB hub
   connection) or IEEE 1394 port (IEEE 1394-2000 compatible); scanner’s
   USB is 2.0 compliant but also supports USB 1.1
 - Mouse or pointing device
 - VGA color monitor with 640 × 480 or higher resolution (a color
   monitor with a resolution of 800 × 600 or higher recommended)
 - 8-bit, 256-color display adapter (24-bit display adapter with
   millions of colors is recommended)
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Accepted Solution

by:
Asta Cu earned 75 total points
ID: 7168195
Why won’t my system recognize the USB port (Windows 98/2000/ME only)?

A: The USB interface is not supported by Windows 95 (including OSR-2.x)
   or Windows NT, you must have Windows ME, Windows 2000 or Windows 98
   preinstalled full edition.  The scanner must be connected to a
   built-in (root) hub or first tier hub only.  If the scanner is
   attached to a built-in root hub and the scanner isn't recognized,
   check the computer's user manual to see if the USB port needs to be
   enabled in the computer's setup.  If the scanner is attached to a
   first tier hub, that hub must be self-powered (i.e.: an AC adapter
   should be attached).  Be sure to use the USB cable that came with
   your scanner.  Turn off both the scanner and your computer. Then turn
   on your scanner before you turn on the computer. If you're connected
   to a USB hub, try connecting the cable to the computer's USB port.

   Note: Be sure to install the TWAIN driver software first before
   connecting the scanner to your computer. See the Start Here poster
   for details.


Q: Can the USB cable be disconnected while the scanner and computer are
   on?

A: Yes. Because USB is Plug and Play, the system should automatically
   detect the scanner when it is reconnected and powered on.  


Q: The system hangs when I unplug the scanner from the computer.

A: If your Windows system hangs after unplugging the scanner, try
   disabling Event Monitoring in Scanners and Cameras.  If the scanner’s
   Start button stops working on a Macintosh, manually launch EPSON
   Smart Panel and one of its applets.  This will restore the button
   feature.

More here:

http://files.support.epson.com/txt/per245/per245f1.txt

Waiting to hear from you in terms of your Operating System and version.

Check WindowsUpdate to get fixes/patches for your OS, if Windows.

Reboot in SAFE MODE, check Device Manager, and remove any unknown devices, errors found and multiples found in error.

Did you install the software that came with the Scanner?  More at the link above.

Good luck, will check back when I can on your progress.

Perhaps you have disabled USB support within the BIOS, perhaps you have IRQ conflicts, many possibilities.

Asta
0
 

Author Comment

by:huguy8
ID: 7168239
I'm using windows XP Professioanl. Just an hour ago I uninstalled, EPSON Twain once again, then downloaded the driver for Epson Twain from the EPSON support site. Everything worked until I restarted the PC.

Huguy
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Expert Comment

by:Asta Cu
ID: 7168251
Thank you.  Please confirm, is the problem now fixed, or more needed?  I'm confused because you already closed this and just need to make sure you're now functional and OK.

":0) Asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 7168256
Within Windows XP, you can use the Scanners and Cameras Wizard in Control Panel to test your scanner
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LVL 27

Expert Comment

by:Asta Cu
ID: 7168258
I did find a number of USB Scanner problems with Windows XP, but none are for your device, but since I won't be back online today, I'll include the Microsoft Knowledge Base link for USB Scanners and XP (just in case).
http://search.support.microsoft.com/search/default.aspx?Catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&withinResults=&Product=winxp&Queryc=usb+scanner&Query=usb%2520scanner&KeywordType=PHRASE&maxResults=150&Titles=false&numDays=
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7168261
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7168264
Be sure to keep XP updated with fixes and patches using WindowsUpdate.
0
 

Author Comment

by:huguy8
ID: 7168332
Thank you.  Please confirm, is the problem now fixed, or more needed?  I'm confused because you already closed this and just need to make sure you're now functional and OK.

I apologize for the confusion. I accepted the answer by mistake.

The scanner will function when I remove it from the device manager, and ADD/Remove programs,then restart the PC and reinstall the scanner from My CD. But if I restart again it will no longer work and I have to go through the same uninstall/reinstall process.
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LVL 27

Expert Comment

by:Asta Cu
ID: 7169312
Thank you.  

There remains a conflict, and I will return after a meeting to work with you further on this, and help you resolve this.

Although this general description for Device Manager error code 19 is for other Windows OS, I'll include this until I can research this further for you.  

Windows XP has its own exisitng support for many scanning devices, and perhaps the software and/or interface you're installing is just not compatible with XP; which means that after a reboot, the system resorts to a prior known good registry, which exludes the support you just installed for your scanner...  again, this is a general explanation, I'll return when I can to give you more.

Code 19


Your registry may be bad. (Code 19)

To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good.


Solution button: Check Registry

This code means that the registry returned an unknown result.

To resolve this issue, follow the recommended solution, which will run Scanreg.exe. If this does not resolve the issue, type "scanreg /restore" (without quotation marks) from a command prompt. Finally, remove the device from Device Manager, and then redetect it using the Add New Hardware tool in Control Panel.

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LVL 27

Expert Comment

by:Asta Cu
ID: 7169317
Did Epson advise you that your scanner Model is supported under windows XP?  Do you have the correct specified cable?  Does Epson have updated software for your Scanner which is compatible with Windows XP?  Do you use Adaptec CD software and/or Roxio software that is not compatible with XP?

The more information you can provide, the more quickly I can help you resolve this.

Did the links I provided earlier help at all?

Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7169388
I've had Epson Scanners in the past, with good response from Espon using this process:
http://support.epson.com/cgi/email_support.pl?modelcat=scanner&modelsubcat=scanner&model=Perfection+2450+PHOTO

I've tried to discover what software and INF files were delivered on your CD in the installation process, without success yet.  Still looking.

Ast
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LVL 27

Expert Comment

by:Asta Cu
ID: 7169393
Here I find specific downloads for your scanner and Windows XP.
http://support.epson.com/hardware/scanner/per245/
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LVL 27

Expert Comment

by:Asta Cu
ID: 7169395
This PDF file gives specific guidance on the newest Windows XP Train driver and installation procedure for your scanner.

http://files.support.epson.com/pdf/per245/per245ps.pdf#200202002

You'll need to have the free Adobe Acrobat Reader software installed to read PDF files, here'a a link for that, if needed.

http://www.adobe.com/products/acrobat/readermain.html
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LVL 27

Expert Comment

by:Asta Cu
ID: 7169402
Please note the last paragraph in terms of using the Add/Remove process to uninstall the Epson Smart Panel and/or the SilverFast SE after the twain upgrade.
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Expert Comment

by:Asta Cu
ID: 7169407
You must have/access with Administrative rights to accomplish this.  

The additional pages on the PDF file discuss possible problems in terms of Printers and other functions that may require resolution as well.

I believe this should help you resolve this, but will await your comments if more roadblocks are encountered.

Asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 7169576
Expert shekerra, made an interesting comment in this open question, although not specific to your device, and states that USB driver should be installed prior to adding the device/adapter:
Here's shekerra's comment in this link:
http://www.experts-exchange.com/winxp/Q_20326141.html
Asta
0
 

Author Comment

by:huguy8
ID: 7170134
I got the new driver from Epson's web site and installed it, folowing all the stewps you suggested. The scanner works, but still when I restart the PC, I lose it again. The only way I get it to work is to uninstall epson and then reinstall the new driver.

"Do you have the correct specified cable?"

Yes, as far as I know. i'm going to buy a new one today however, as it may be faulty. I've had people tell me that sometimes they have had problems that wer attributed to faulty USB cables.

To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good.


"Solution button: Check Registry"

I don't understand, "Solution button"

This code means that the registry returned an unknown result.

To resolve this issue, follow the recommended solution, which will run Scanreg.exe. If this does not resolve the issue, type "scanreg /restore" (without quotation marks) from a command prompt. Finally, remove the device from Device Manager, and then redetect it using the Add New Hardware tool in Control Panel."

I've tried to run scanreg,exe and scanreg/restore from a command prompt and from start/run, but nothing come up. The message i get is that sannreg.exe and scanreg/restore is not recognized as an internal or an external command, operable program or batch file. any help with that would be appreciated, for i feel that the problem may be that the registry is damged as per the message, "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19"

however in the meantime I'm going to try a new cable. Not one to give up am i, but if need be whenever i want to use the scanner, I'll go thorugh the process of uninstal/reinstall.

Also I'm thinking of getting rid of XP Pro and installing windows me full version. I have question with that. Can I install windowes Me if I have XP pro, and if so, how do I go about it? Also if that's possible wil ME carry all errors, etc from XP over?

     



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Expert Comment

by:Asta Cu
ID: 7170165
Personally, I would be extremely reluctant to go from Windows XP Pro to Windows ME.  Did you have ME installed previously?  Sorry if this is a redundant question, but I am swamped this week and only very little time.  If that is the case, this will help you.

How to Uninstall Windows XP and Revert to a Previous Operating System
http://support.microsoft.com/default.aspx?scid=kb;en-us;q303661

Did the link I noted above from shekerra not help?

I'd sure love to help you resolve this with XP Pro, and will return when I can perhaps later this evening to see what progress has been made.

Do you have/use any other USB devices that are not a problem?  

Did you try using the Windows XP troubleshooters?

Asta
0
 

Author Comment

by:huguy8
ID: 7170434
No other usb problems. I have only my printer hooked up with a usb and that works fine. I've tried XP troubleshooters. It tells me to do what I've been doing. I tried shekerra's suggesstions and its the same: uninstal/reinstall to get it to work; shutdown and restart the pc and I continue to lose the scanner.

It seems to me that the neccesary epson files are removed somehow upon shutdown and have to be installed each time anew.

I'll take your advice and stay away from installing Me.

I replaced the usb cable, but it was of no help, so I hooked up my old one again,

Thanks for your time

Jerry

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LVL 27

Expert Comment

by:Asta Cu
ID: 7170473
Hi, Jerry, I'm on a break, so have a couple of minutes.

Sometimes it is the order of things done, not necessarily just the process.  

The shekerra link talked about the USB process, this Epson link states that ...
Important: Scanner must be disconnected from computer while installing the updated drivers here for XP:
http://support.epson.com/hardware/scanner/pr165p/

I don't see any other related problems similar to yours, so can't help thinking it is a problem in terms of the order these things are done or some conflicting driver or software product installed; will keep my thinking cap on and return later today or in the morning when I have a couple of minutes.

I'm so much wanting to help you resolve this ...

Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7170480
One other thought; have you tried disconnecting/uninstalling the printer, rebooting and trying only the scanner installation process to see if this makes a difference?

Is any viruscan or firewall software running when you attempt these installations (or anything else that could conceivably be interfering)?

Asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 7170490
Just to make sure of one more thing; did you check WindowsUpdate and scan for updates?  This is really important, since USB was among the fixes delivered in the 38 to 40 or so MB of fixes that WindowsUpdate provided since the Operating System was released.
Asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 7178191
Anything new here?
Just checking in on my break.
Asta
0
 

Author Comment

by:huguy8
ID: 7178304
Nope. Everything remains the same. When I need to access the scanner and if it's not working, I uninstal/reinstall. I keep the driver file on my desktop.

Jerry
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LVL 27

Expert Comment

by:Asta Cu
ID: 7178378
I wish I could help you further with this, but what should work doesn't.  

Did you disable any/all firewall and Virscan types of applications prior to attemtping the installation of the Scanner and driver?  Have you verified the LPT configuration to make sure it is configured correctly in the BIOS in terms of what the Scanner Manual setup advises?  

Two devices "sharing" a port can result in communication difficulties for either one of the devices or both devices causing them to not function properly. Some printers are not be able to share a port that they are connect to, as the continually "talk" to the port to see if they are receiving a print command. With other printers, there are features that can be turned off via the printer's software to enable port sharing.

Twain 2450 scanner and XP PDF link
http://www.epson.co.uk/support/download/winxp/ScannerWindowsXPSupplement2.pdf

Device Manager error code 19 typically refers to a registry error or that the registry is corrupt.

I recently worked with someone who had this problem and it was after they had XP installed and uninstalled Easy CD Creator, as noted here:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q314060&

If this still doesn't help resolve this, I will ask a Moderator to refund your points to you for this question first thing in the morning, so that you may post it again hopefully in the Windows XP Topic Area, to see if others may have some ideas.  Please let me know when you get a chance.


Asta
0
 

Author Comment

by:huguy8
ID: 7181487
The scanner problem is resolved. I found out I had a virus, PE_ELKERON D. I got rid of it by dowloading a tool to fix it from http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_KLEZ.E  

It fixed the problem. It seems that this worm does the following which affected my scanner:  

WORM_KLEZ.E
PE_ELKERN.D


 Risk rating:    
 Virus type:   File Infector  
 Destructive:   No
   
Aliases:
ELKERN.D, W32/Elkern.cav.c, W32.ElKern.4926, W32/Elkern.C, Win32.Elkern.c, W32/Elkern-C, Win32/WQK.C, Win32.WQK.C

Description:
This encrypted, per-process, memory-resident file infector infects PE files (Windows executables). It is a cavity-type virus that inserts itself in the unused spaces of the target file. When there is no free space remaining, it appends its code at the end of the file.

Solution:


Please download and run the fix_worm_klez_4.04.zip fix tool.
Trend Micro requests that all users download and read the readme_worm_klez_4.04.txt text before using this tool.
Scan your system with Trend Micro antivirus and CLEAN all files detected as PE_ELKERN.D. To do this Trend Micro customers must download the latest pattern file and scan their system. Other email users may use HouseCall, Trend Micro’s free online virus scanner.
Trend Micro offers best-of-breed antivirus and content-security solutions for your corporate network or home PC.
 
 
 
 

 Risk rating:    
 Virus type:   Worm  
 Destructive:   Yes
   
Aliases:
W32.Klez.E@mm, KLEZ

Description:
This destructive mass-mailing worm propagates copies of itself across network drives. Upon execution, it drops two executable files, WINK*.EXE and WQK.EXE, in the Windows System folder. It also creates registry entries that allow it to run at system startup.

This worm terminates processes, and occasionally deletes files associated with certain antivirus programs. On the sixth (6) day of every odd-numbered month (January, March, May, July, September, November) it overwrites files with the following extensions:

TXT
HTM
HTML
WAB
DOC
XLS
CPP
C
PAS
MPEG
MPG
BAK
MP3
JPG


So, that seems to have been the problem.

Jerry
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Expert Comment

by:Asta Cu
ID: 7183346
Thank you, Jerry, for adding the solution that worked for you.  So much for assumptions, I always assume that a current Viruscan program is running with current virus definition files and system scanned for infections.  

I'm so pleased that the problem has been rectified, the source found and that you posted the details, which can now help others.

I will ask a Moderator to refund these points to you, since you found/posted the solution.

":0) Asta
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