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Jack switching to get a dial tone

Posted on 2002-07-21
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Last Modified: 2013-12-27
U.S. Robotics 56K Software Modem on Windows 2000 Professional

A while back I tried to connect to the internet and I received a "no dial tone" error. I had just been on earlier that evening and everything worked fine. Thinking I may have put the phone line into the wrong jack on the modem, I switched the line to the unoccupied jack. My modem found a dial tone. Later when I tried to connect again it didn't find a dial tone. I switched the line back to the other jack and it found a dial tone again. So now every time I wanted to connect I had to switch the line to the unoccupied jack. I quickly became tired of this so I completely reformatted and reinstalled everything on my computer. The modem worked fine again, but soon after it started to do the same thing again. Based on this I don't think it's any kind of modem damage, but something to do with software, maybe a virus or something. This is all really bizarre to me and I was wondering if anyone had any thoughts on why it would be doing this, and hopefully if anyone knows how I would fix this problem.

Thanks,

Brian
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Question by:Beekie321
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LVL 31

Accepted Solution

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rid earned 0 total points
ID: 7172962
1) Software modems are a bit finicky; real modems are better, external ones usually gives the least trouble.

Having said that (displaying my hobby-horse) I have to ask if your phone lines work OK otherwise?

I was lead to think about the modem not "hanging up" properly (which would cause the exchange to put the line to "sleep", after a period of time, until connection was broken and re-established). This could be caused by hardware (cables, connectors, modem circuitry) or software (drivers).

So, after disconnecting your modem through the program, do your phones work OK on this line?

Regards
/RID
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Author Comment

by:Beekie321
ID: 7175111
Yes, my phones work OK after I disconnect through the program, but I think you're right about the modem not hanging up properly. I've had quite a few people tell me that software modems are kinda shaky at best, so I think you're right in that respect. I'm going to install a nice hardware modem and see what happens.
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LVL 31

Expert Comment

by:rid
ID: 7175502
I think you awarded me the points prematurely, as my suggestion didn't solve your problem. Not that I disagree with your proposed course of action, but you might have received better advice from someone else here, if you had left the Q open. I think the points should be refunded, and I will post an entry to that effect in the Communit Support area.

Regards
/RID
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LVL 1

Expert Comment

by:Computer101
ID: 7175850
I agree and thank rid for integrity.

Points refunded and placed in PAQ

Computer101
E-E Moderator
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