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ATTN SysExpert - reference #20313526 Modem Won't Install

Posted on 2002-07-24
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This is a followup question in ref to "Modem Won't Install-Display Settings Gone Bad" (20313526 PAQ) dated 6/18/02.  After weeks of dealing with Dell about the unknown modem and the drivers (they sent 2 other CDs with incorrect drivers & no tech was able to install the modem), I took your advice and started complaining - forcefully.  Dell sent me a new computer (arr Monday), and although I'm grateful, there is another major problem.  The replacement computer (exact specs as old computer) came pre-loaded with WinMe.  Before the replacement computer was shipped, I requested Win98 and was assured this would be the OS installed.  I am not computer savvy enough to replace WinMe with Win98 (I read some of the posts here concerning this and am in a fog).  Guess what I'm asking you, should I keep the replacement computer & suffer thru WinMe (have to return my Win98 computer) (or) should I return the WinMe computer, buy a new modem from Ofc Max (3Com), and tell Dell, thanks but no thanks.  My warranty will transfer to the new computer if I chose to keep it.  
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Question by:pammo
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SysExpert earned 250 total points
ID: 7174614
Tough one.

1) call Dell and ask them why you got ME instead of the Win98 as agreed.
They may just simply send you the restore CD for WIN98, and that is an automatic install, so it should be easy enough. Or you may simply be able to use the restore CD from your previous machine if they are the same model.

the second route, of getting a modem is less preferable since
a) The machine is known to be defective - so why keep it ?
It may show more problems later on.

b) It is "older" and has been used, vs a brand new machine.

I hope this helps !
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by:pammo
ID: 7183467
250 points to SysExpert
Sorry it has taken me so long to respond.  When I called Dell about the WinMe OS, I was told ALL Dell computers since late 2000 are/were shipped w/WinMe and Win98 is "end of life" (aka old OS) and no longer available - lot of dancing when I quoted the email I received from Dell that Win98 would in fact be installed.  This particular tech sent me yet another modem and the correct drivers (the one I requested originally) - rec'd it, installed it, works perfectly.  The modem was the only glinch in the old system - everything else works perfectly.  I was also told if I removed WinMe from the new system and installed Win98 (restore CD), my warranty would become invalid.  I am returning the new system and the box of modems/CDs to Dell.  Thank you for all your advice and assistance - I really appreciate it.
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by:SysExpert
ID: 7183522
Glad you finally got this working, even though it took a while.
Persistance does pay off !

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