• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 264
  • Last Modified:

Dissapearing Inbox & Deleted Items

I am asking this question for someone else, not myself, so I don't know if I will be able to adequately explain the problem.  They are using Outlook 2000.  I was told that one day all the messages disappeared in the INBOX and the DELETED ITEMS folders.  Apparently there were quite a few files.  Any new files since that day do appear.

We checked the VIEW>CURRENT VIEW menu and the MESSAGES was checked.

They told me they did not do anything out of the ordinary, so program installation, etc.

Appreciate any insight.

Thanks.

Rich
0
rlewistx
Asked:
rlewistx
  • 4
  • 2
1 Solution
 
Asta CuTechnical consultant & graphic designCommented:
Perhaps they were archived?
0
 
Asta CuTechnical consultant & graphic designCommented:
go to the "File" menu in Outlook and choose "Archive" then follow the instructions. You'll notice that the archive is saved by default to a file called archive.pst, though you can name the file anything you want.
0
 
Asta CuTechnical consultant & graphic designCommented:
OOps hit submit without this (at work, swamped, sorry)

Once e-mails are archived, they are inaccessible until you reinstate them or open and browse the PST file.

To open and browse the archive file, click the "File" menu, then "Open", then "Outlook Data File".

This will create a folder for the archive in Outlook's e-mail folders list on the left side of the program. You can browse through it just as you would the e-mails in your Inbox.

When you're done right click on this archive folder and select "Close <filename>", where <filename> is the name of the archive folder.

You can also retrieve items from an archive file by importing it back into Outlook 2000.

0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
rlewistxAuthor Commented:
The auto archive was set and that is what did it.

Thanks for all your help.

0
 
rlewistxAuthor Commented:
Oops, forgot to award points!

0
 
Asta CuTechnical consultant & graphic designCommented:
Fantastic, great news.  Thanks for the fine grade, happy I could be of help to you.
":0) Asta
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now