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Dissapearing Inbox & Deleted Items

Posted on 2002-07-24
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Last Modified: 2010-04-08
I am asking this question for someone else, not myself, so I don't know if I will be able to adequately explain the problem.  They are using Outlook 2000.  I was told that one day all the messages disappeared in the INBOX and the DELETED ITEMS folders.  Apparently there were quite a few files.  Any new files since that day do appear.

We checked the VIEW>CURRENT VIEW menu and the MESSAGES was checked.

They told me they did not do anything out of the ordinary, so program installation, etc.

Appreciate any insight.

Thanks.

Rich
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Question by:rlewistx
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Expert Comment

by:Asta Cu
ID: 7175570
Perhaps they were archived?
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Expert Comment

by:Asta Cu
ID: 7175580
go to the "File" menu in Outlook and choose "Archive" then follow the instructions. You'll notice that the archive is saved by default to a file called archive.pst, though you can name the file anything you want.
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Asta Cu earned 400 total points
ID: 7175585
OOps hit submit without this (at work, swamped, sorry)

Once e-mails are archived, they are inaccessible until you reinstate them or open and browse the PST file.

To open and browse the archive file, click the "File" menu, then "Open", then "Outlook Data File".

This will create a folder for the archive in Outlook's e-mail folders list on the left side of the program. You can browse through it just as you would the e-mails in your Inbox.

When you're done right click on this archive folder and select "Close <filename>", where <filename> is the name of the archive folder.

You can also retrieve items from an archive file by importing it back into Outlook 2000.

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Author Comment

by:rlewistx
ID: 7188221
The auto archive was set and that is what did it.

Thanks for all your help.

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Author Comment

by:rlewistx
ID: 7188230
Oops, forgot to award points!

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Expert Comment

by:Asta Cu
ID: 7188234
Fantastic, great news.  Thanks for the fine grade, happy I could be of help to you.
":0) Asta
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